ComplaintsforAAA Arcadia Insurance and Member Services
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Complaint Details
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Initial Complaint
12/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
The details of the transaction are as follows:Date of Transaction: November 7, 2023 Amount Paid at ***: $3,488.00 Commitments Made by ***:*****, the *** travel advisor, committed to providing a $50 voucher during the booking process.***** mentioned that the *** hotel rate is $1235.65, plus a $258 insurance fee, and an additional $1712 for the flight, totaling $3205.65.Nature of the Dispute:Pricing Discrepancy: Despite the breakdown provided by *****, I was charged $3488 by ***, which exceeds the calculated total of $3205.65. The lack of clarity on this matter is concerning.Delayed Voucher Delivery: *** committed to providing a $50 voucher during the booking, but ***** failed to deliver it promptly. I had to follow up, and she only provided the voucher number after my trip concluded.Lack of Transparency: ***** did not clearly communicate the inclusion of insurance during the booking process. Furthermore, when I inquired about canceling the reservation, ***** presented new information that was never disclosed during the initial booking: "If you cancel this reservation, it looks like $900 Future Credit and a refund of $2330.00 goes back on the credit card. And the insurance is nonrefundable $258.00. I feel like after what you will be getting back, you're better off keeping this reservation." This lack of transparency raises concerns about the integrity of the booking process.These issues have significantly impacted my experience with ***, and I believe they breach the standards of transparency, commitment, and professionalism that should be expected from a reputable travel service.I kindly request your assistance in addressing this matter and facilitating a resolution with ***. I appreciate your attention to this issue and look forward to a prompt resolution.Thank you for your time and consideration.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
420 E Huntington Dr
Arcadia, CA 91006
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.