ComplaintsforUS Postal Office
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/24/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This is for the **************************************************************** **** location. Specifically for the two employees (there was a gentleman named *** and a lady without a name tag. They can be looked up likely on the timesheet for 4/24/23 at around 233pm. There will also be video footage of this encounter). I saw 2 to 3 front cameras.On 4/24/23 at around 233pm, I went to drop off an envelop for certified mail. Thinking it would be a simple encounter, it turned out to be an encounter where I was racially profiled. At the encounter we asked for certified mail. We were handed a small slip to fill out the address where it will be sent (a simple quick task but we were quickly dismissed and told that we weren't ready to be in line). We were immediately told to go to the back counter around the corner to fill it out. There was only one white person behind **. The two customers that were ahead of ** were white and one even was refusing to put a return address on the package she was shipping. The **** person *** however was patient with her and eventually got her to fill it out with him at the register. She was never to go to the BACK since she wasn't ready. Because we were Asian we were told to go to the back counter. *** and the other female **** employee (without a name tag) started to bad mouth **. While my partner was filling out the form in the back, I went to wait in the front area. I allowed another customer to pass me. The employees both started to yell at me why I am waiting there when they told me to go to the back...**** please review video footage and investigate why they are treating asian customers differently. Are they doing this to other customers? Given what I shipped was for Alameda county I am hoping my envelop is not destroyed by these employees? Assuming this would be a federal offense. There needs to be full accountability of these two employees my certified mail receipt #:7021 **** **** **** ****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.