ComplaintsforToyota Of Berkeley

• Initial Complaint

  07/30/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Received 2017 Toyota Prius prime back without any coolant added to the car. Car stalled out multiple times during heat waves and extensive damage was done to internal components in car due to this negligence. Mechanic was not honest with me about the scope and number of parts needing replacements "just a few gaskets and valves" when upon inquiring further over a month later and being repeatedly told the replacement parts weren't available have discovered that the entire catalytic converter and pipe leading from it are just some of the needed parts that are being delayed, along with being cursed at on the phone for inquiring further. Also received car back with corrosion on battery even after paying for battery cleaning service the first time it stalled out without the coolant. It runs rough, and I'm afraid that it's going to stall out again mid task. This has cut drastically into my income as a delivery driver and caregiver needing to drive clients to appointments. I'm concerned that it's looking like they don't intend to ever do the repairs/replacements that could have been avoided altogether if maintenance had been completed as agreed in the financing contract.

• Initial Complaint

  12/04/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Purchase date 11/24/2023 I purchased a used vehicle from this dealer, and upon my arrival home I noticed 1 front tire was bald and the other had a huge chunk missing on side wall. They would not offer more than HALF the cost of the tires but I needed them due to safety (wires were almost showing inside). I have requested the full amount, they are refusing I tried to resolve it with them and they cant pay in full, which is clearly unfair buying a car from a ********* should be ready to go. They shouldnt have been legally allowed to sell a car with less tread depth than 2/32.

  Business response

  12/22/2023

  Standard practice calls for all Tesla vehicles to be taken care of and inspected by ***** **** At the time of inspection, recommendations did not identify the tire condition mentioned, as the car cleared their shop and was released. 
  
  
  Upon completion, ***** sends their invoice and we cut a check to pay for the inspections and worked performed.
  
  
  Upon selling this car,  the client reached *** and as he did, we apologized for the condition. Agreed to replace both front tires ( not 4 ) in full value, as the other two seem fine. 
  
  
  ( I am unsure as if this is what the client is referring to in his claim as half, meaning half of the set of 4, or half of the value of the two tires in need? as mentioned)
  
  
  Upon making the offer to replace both, we also considered the unsafe trip from Ukiah our client had to endure to **** tires, and made the suggestion to reimburse him the cost of both as our primary choice. 
  
  
  This step extended  quicker completion and quality selection as well, as it was our best choice available. 
  
  
  Closing instructions during the call were made to forward the invoice for reimbursement, as the client expressed gratitude with the outcome and agreed to do so at the time.  
  
  
  No further action or expression of disappointment or change of heart was brought forth since, until now. 
  
  
  In summary, we remain committed on our daily operations to extend the best quality products and services at all times. We stand behind our products, and our word as we look forward in resolving this concern, that initially appears as miscommunication unless clarified otherwise, at our level, and any forum that our client prefers. 
  
  
  Hope this explains the circumstances surrounding the request and extends enough information to respond accordingly. 

  Customer response

  12/22/2023

   
  Complaint: 20954426
  
  I am rejecting this response because: It's unfortunate that only half the cost could be covered cause they are very expensive tires, I even opted for the cheaper $600 pair (2) vs the $900 pair.  Usually when you buy from a dealer the vehicle should be ready to go, on the Tesla paper work I found later in the glove box it said the front tires have low tread depth and should be replaced. I don't want to go back and forth with the Dealership over money if you want to cover the other half of what I paid out of pocket great, if not I had a very pleasant experience with *** he's a great salesman very easy going, I'm sure if it were his call he would've sent a check to cover both tires which needed replacement.  Unfortunate circumstances but it is what it is. Happy Holidays to all parties involved. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/23/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I got a cash offer for my car through a well-known vehicle valuation website and was contacted by Toyota Berkeley indicating they were interested in purchasing my car. I took the car to their dealership for appraisal and I accepted their offer (this happened mid-July). Once I signed the papers and handed over my car/keys/registration, they told me I'd get a check in the mail in about 2 weeks. It's been almost 6 weeks and I have not received payment for the car I sold to them. I've exchanged emails with their manager a couple of times and they told me they are waiting to receive the title from the *** in order to disburse the check.One of the issues here for me was the dealerships lack of transparency during the purchase process. I doubt they didn't know it could take more than 2 weeks for the payment to be disbursed, so they could have chosen to act with integrity and explained that to me before we did the paperwork; this would have given me the choice to either accept the terms or walk away and find another buyer. Their management states they are following company's policy by waiting for the title in order to send me the payment, however this policy was not disclosed upfront, neither its written in the paperwork I signed with them. I had been contacted by several other large local dealerships with a cash offer for my Toyota SUV, and I chose to sell it to a local Toyota dealership, as I had perceived Toyota as a reputable company and trusted they would have the funds to pay me promptly.Ive admired Toyotas ******** leadership, and the vision theyve shared of the importance of listening to the voices of customers and their intention of working sincerely to place and serve the customer first. ** ********************** US affiliates: consider reviewing and updating your policy, implementing a win-win approach with customers that bring you business, and following suit with Toyota ***** leaderships philosophy.

• Initial Complaint

  10/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Had my car appraised. They lowered the appraisal because of paint, interior damage and it needed new tires. It has been over two weeks that I turned in the pink slip and keys over and I received these papers and I have yet to receive a check for the appraisal and they are dragging me telling me to call and check on it a few days later but it has been weeks where they continue to tell me to check in the next day and its tiresome.

• Initial Complaint

  02/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 1-22-22 i went to the tire shop referred by Toyota of Berkely stating this is there tire shop to have a tire rotation. I dropped my car off and they said they completed the tire rotation for *****. I drove my car home to highly secure garage with 24 hour security and cameras everywhere. I didnt drive my car until monday to work. When I grabbed my tool bag my small specialty bag was gone. This bag contained keys for work and specialty tools. I have a backpack full of tools worth a lot of money that wasnt touched. The tire shop stole my small specialty bag. I contacted the tire shop and was told no one saw or took anything. I told Toyota of Berkely who sent me to the shop what happened service manager ********************* and he gave me a card with a false email to explain the details to escalate the issue. This is Toyota a major company that is turning their back on theft.

  Business response

  02/23/2022

  The card is correct with my email *********************************    ,  the consumer did not have service at Toyota of Berkeley but at a location within our group (joes tires)   the manager of this location is **** burgos  ********************  please refer consumer to this location for issues and concerns relating to incident   and actions may be taken to resolve customers concern.    

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩