ComplaintsforGundry MD

• Initial Complaint

  11/08/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Your company placed me on auto delivery TWICE on something I didnt order. I sent notification to stop the shipment but was still shipped a product I did not order. Now you want me to pay for this I want a complete refund immediately on charges that you illegally put on my credit card. Your customer service person was not pleasant which is only indicative of your operation. I was a believer in your company but now Im totally disgusted with your business practices .

  Business response

  11/12/2024

  I apologize for any confusion. I do see that when you originally placed your order you selected to have this on our VIP Subscribe and Save Subscription which is the lower price for this product. Nonetheless, I have issued a full refund of your order for any inconvenience caused. Please allow 3-5 business days for this to
  reflect back to your account. Have a wonderful day!

  Customer response

  11/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  10/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered Gundry MD mct wellness. I used the product for two months. The company was supposed to have a 90 no questions refund policy. When i called to cancel i was informed that i had to return the containers. I told them i was never informed of that when i ordered the product otherwise i would have kept the containers and that i would have to pay shipping for the containers. The product did nothing for me. But gave me a stomach ache.

  Business response

  10/29/2024

  We are so sorry to hear this did not make for a good fit and for any frustration caused while working with our **************** teams. Our Return Policy within the Terms and Conditions listed on our website does state the consumer's responsibility in return shipping and returning the bottles/jars. You can view this at *************************************************. We want to ensure our customer concerns are being heard so we have refunded you for both orders in full as of today and the membership has been canceled. Please allow 3-5 business days for the refunds to reflect back to your account. Thank you for reaching out, have a great rest of your day!
  

  Customer response

  10/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  10/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Compre un pomo del medicamento que el Dr ***** y ya hace bastante y no lo he recibido reenve un correo diciendolo para ver que respuesta me daban al respecto y *** compra la efectue el dia 8 de este mes hasta cuando debo esperar por mi producto o he sido estafada

  Business response

  10/29/2024

  want to begin this email by apologizing for the delay in shipment of your order as well as any inconvenience you may have experienced while waiting for this order to arrive. I do see that the order was returned to us due to missing shipping information suite/apt # . A refund has been issued for you order. You will see the refund back in your account in 3-5 business days. Thank you for reaching out.
  
  
  
  

• Initial Complaint

  10/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  3 purchases of Bio Complete 3. A product backed by a COMPLETE MONEY BACK GAURANTEE. The product did not help my digestive track and followed their directions as instructed perfectly. Contacted Gundry MD on 10/12 to ask for a refund as their product has a money back guarantee. I was met with automated answers from unhelpful customer service agents, telling me they will only offer me a 30% refund, unless i can mail the products back to them for a full refund minus shipping costs. How do i return supplements that have been digested? They also wanted the empty bottles. They say since i cant return the supplements or the empty bottles they cant process a full refund. This is set up to be a misleading scam for anyone that their products do not work for. I would have never risked purchasing this expensive item if it was not backed by a money back guarantee. They refunded me $40.47 of my $137.82 order. I would like the remaining $97.35 of my order refunded to me.

  Business response

  10/22/2024

  I am so sorry to hear you did not see the results you had hoped for. Our Return Policy within the Terms and Conditions listed on our website does state the consumer must return the bottles/jars to receive a complete refund. You can view this at *******************************************************************, the remaining funds have been issued back to you as of today and you should see that reflected back in 3-5 business days. Thank you for reaching out with your feedback, we appreciate it!
  

• Initial Complaint

  10/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased vitamins and supplements through the Gundry MD add on Instagram. It stated that their supplements were a Lectin Shied, Bio Complete 3 and Total Restore. -I bought on 7/20/2024. -I spent $818.91 -The Bio Complete states "We designed this 3-pronged blend of probiotics, prebiotics, and postbiotics to work together for a major gut boost. Once these specialized compounds get to work in your body, dont be surprised to find your digestion feels better, along with your energy levels and overall health."-The Lectin Shield states "Lectins are potentially harmful proteins found in abundance in the American diet and can be difficult to avoid. Lectin Shield is formulated to offset the discomforting effects of lectins, supporting strong digestive health."-The Total Restore states "A world-renowned blend of 20 pro-digestive ingredients scientifically shown to support a strong, healthy gut lining."Their website states "Our 90-day Money-back Guarantee. If you're not satisfied with your purchase, we'll refund you. No questions. No hassle."I emailed them on August 25th telling them that I was not satisfied with their product and they said that I need to try the product for a little bit longer because maybe it hasn't started working yet. I was very uncomfortable: bloated, constipated, getting headaches, etc. I then did a chat on their website. I printed our conversation. They were questioning me and then stated that I have to return the product and pay for the shipping. Ridiculous. Such a hassle to send glass bottles in the mail. I've used 4 bottles, their return policy is that I have to return "all empty or full containers in order to receive a full refund." Who keeps empty bottles just in case they are a hoax?The advertising was on Instagram and it was through Gundry MD on July 20, 2024.

  Business response

  10/22/2024

  We are so sorry to hear this did not make for a good fit and for any frustration caused while working with our **************** teams. Our Return Policy within the Terms and Conditions listed on our website does state the consumer's responsibility in return shipping. You can view this at ********************************. I have checked your account and do see that you have been issued Return Authorizations for your orders. Once the items are received the refunds will be issued within 3-5 business days. Thank you for reaching out, have a great rest of your day
  

• Initial Complaint

  10/09/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I keep getting messages, packages and letters from this business and I do not want them. I have a few conditions that I wanted to get some treatment, and I had read the DR&#**;s books so I was interested in using the supplements from them. After a while I had to stop taking his supplements due to the supplements causing me to throw it up. They sent me packages of the supplements and decided to send it back, I called them September 9th and told the representative and told them to take me off the list and stop sending me things, everything. They agreed. I got another 2 shipments sent to me and they keep taking money out of my debit card (about a little over 120 each package). I never requested these, so I called them, stopped one in transit and asked them why they kept doing this, I told them to stop. Turns out they wont pay for the shipments to send back and would cost me money to ship back (17 per box). They sent these by some other carrier 3rd party carrier. They keep sending me messages on my gmail. Because of this situation, they put me in a negative balance.

  Business response

  10/15/2024

  I sincerely apologize for any frustration. I have checked your account and do see that you have been successfully refunded for your last order. You will see the refund back in your account in 3-5 business days. I do also show that the membership itself has been canceled. I have also unsubscribed you from our email newsletter as requested. Thank you for reaching out, have a great rest of your day

• Initial Complaint

  10/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered their **************** on 9/7/24. Order ORD-*********. I chatted with ******* on their chat line on Oct 7 regarding returning for a full refund (policy states no hassle full refund within 90 days) AND to make sure I WOULD NOT be charged for anymore orders thru auto ship. They said I signed up for that with my initial order but I DID NOT!! ******* stated she sent me two emails, one to confirm that my card would NOT be charged anymore and another one with instructions on how to return my item and receive my full refund which she approved. I did not get either email and from what Im reading this is a pretty common tactic with this company. Shame on them! I will be taking my business elsewhere. Still need this matter resolved!

  Business response

  10/09/2024

  I sincerely apologize for any frustration. I have checked your account and see that you have been issued a Return Authorization. I do also show that the membership itself has been canceled. I have resent the Return Authorization and would suggest looking in your Junk/spam folder if the emails are not in your inbox. Thank you for reaching out, have a great rest of your day

• Initial Complaint

  10/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 5/2024 I responded to an internet ad and purchased product from **************************. Before the next shipment I had called them to say I wanted to cancel and not receive any more of the product and was told it would be taken care of. On 7/23/24 my credit card was charged $122.94 and received a package shortly thereafter. I again called them to say I had previously canceled and I wanted a refund. I was told that there was no record of my last request and that they could not refund my money. I told her to absolutely cancel it so that I don't get charged anymore. I was on the phone with her for about 15 minutes while she went into my account to cancel the subscription. I was assured that it was done. On 9/23/24 I checked my mailbox and found that I received yet another box. I checked my credit card account and saw that I was again charged $122.94 on 9/20/24. I am asking for a refund for both of the shipments that were supposed to be canceled.

  Business response

  10/09/2024

  I sincerely apologize for any frustration. I have checked your account and do see that you have been successfully refunded for both of your orders. You will see the refund back in your account in 3-5 business days. I do also show that the membership itself has been canceled. Thank you for reaching out, have a great rest of your day

• Initial Complaint

  09/27/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  placed order 8/19/2024, ordered 1 bottle OL & upon entering my credit card info, site went crazy increasing # *************** of charges, I repeatedly hit cancel. Saw where ****** charged $108.93 & ****** on my card, went to my bank to report fraudulent activity. Attempted to notify ************************ but email not good. Called ************** how to make return multiple times & always left on hold. Shocked to find opened, torn box with 9 bottles of OL. I cannot lift, OL needs to be p/u or proper box with return delivery paid sent & arrangements to p/u made

  Business response

  09/27/2024

  I sincerely apologize for any frustration with the ordering process. I have checked your account and do see that you have been successfully refunded for both of your orders. You will see the refunds back in your account in 3-5 business days. Thank you for reaching out, have a great rest of your day

• Initial Complaint

  09/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a Gundry product called Omni Slim on June 20, 2024. I paid $147.19 and was told these came with a money-back guarantee if I wasn't satisfied with the product. On August 13, 2024, I contacted ************************** to initiate a refund. I was told I needed to use all of the product and I could not request a refund until September 25, 2024. So, I just contacted ************************** today, September 25, 2024, to initiate my refund request. I was told I had to send back all of the product and that 90 days had passed, and I was no longer eligible for a refund. Clearly this scheme allows Gundry to promise a money-back guarantee without ever having to actually refund any money. It's unethical, and I want my $147.19 refunded immediately because this Gundry product did not work at all!

  Business response

  09/25/2024

  I am so sorry to hear you did not see the results you had hoped for. I have checked your account and do see that you have been issued a Return Authorization on 8/13/024 for your order to be returned. Thank you for reaching out.
  
  

  Customer response

  09/27/2024

   
  Complaint: 22340097
  
  I am rejecting this response because they continue to take ownership. Yes, they've sent me the form, but they've also said that I'm past the deadline for a full refund. So, I could submit the form, but they would not issue a refund because they have said I'm past the deadline. I want Gundry MD to send me a refund check for the full amount. There is no need to send in a form. I've contacted the company twice and am now making this complaint to the Better Business Bureau because they just pass me around from form to form and then claim I missed deadlines so they don't have to issue a refund. It's bait and switch, and then it's hot potato with service accountability until they throw their hands up and say "I'm sorry, but you've missed the deadline." I will only accept Gundry MD fully refunding me $147.19.
  
  Sincerely,
  
  Corey Kephart

  Business response

  09/27/2024

  I apologize for any confusion, the Return Authorization that was issued is so that you are able to return the product and get a refund as stated in our policy. Our Return Policy within
  the Terms and Conditions listed on our website do state the consumer's responsibility in return shipping. You can view this at https://gundrymd.com./contact/. Once the items are received a refund will be issued. Thank you for reaching out, have a great rest of your day!

  Customer response

  09/30/2024

   
  Complaint: 22340097
  
  I am rejecting this response because Gundry has not submitted the refund I have requested. 
  
  Sincerely,
  
  Corey Kephart

  Business response

  10/03/2024

  I apologize for any confusion; a Return Authorization has been issued is so that you are able to return the product and get a refund as stated in our policy. Our Return Policy within
  the Terms and Conditions listed on our website do state the consumer's responsibility in return shipping. You can view this at https://gundrymd.com./contact/. Once the items are received a refund will be issued. Thank you for reaching out, have a great rest of your day!

  Customer response

  10/04/2024

   
  Complaint: 22340097
  
  I am rejecting this response because Gundry is still not issuing a refund and instead playing bait and switch using their form. Just send me a check or credit my credit card and this can all be done. Until I receive a refund, I will not be satisfied.
  
  Sincerely,
  
  Corey Kephart

  Business response

  10/09/2024

   I am sorry for any confusion. Our Return Policy within the Terms and Conditions listed on our website do state the consumer's responsibility in return shipping. You can view this at https://gundrymd.com./contact/.  Nonetheless, a refund has been issued back to you in full as of today and you should see that reflected back in 3-5 business days. Thank you for
  reaching out with.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩