ComplaintsforZG Valet, Inc
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Complaint Details
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Initial Complaint
01/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Saturady January 13,2024 4:40pm I arrived at ********** in ********************. Across the street there was valet parking available by ZG valet **** I was done with dinner at 6:00pm I went back to valet parking to get my car. Ther was two valet attendants one was ***************************** they kept pacing back and forth, I said its cold out here where's my car. After a few minutes ****** went to get my car as he was getting it the other valet attandant said to me."So I was on my lunch when this happened but he hit your headlight and its cracked. I asked is it bad" he said well its driveable. I kept saying oh no are you serious! how did he do that! my car is new! he said as he drove away he hit another car. He said you dont have to pay your $20.00 valet fee due to what we did to your car. ****** came with my car and it was alot worse than they said. All ****** kept saying is everyone makes mistakes. He said its our fault" dont worry we will pay for everything, They gave me the owners name **************** I called him he said are you the one with the white ********* yes I am. He appologized and said dont worry we will pay for everything, lets talk Monday. I did not want to file a claim with my insurance due to it not being my fault. He has been ignoring my attorney's calls. I called him 3 times today he ignored me as well. I text him to ask why he hasnt called my attorney. He said attorney! why attorney" he said we have a very high deductible with our insurance carrier. so we need to decide how to proceed depending on the estimate. I cant drive my car is stating to melfunction due to the rain water getting into the cracked headlight electrical system. He is refusing to give me his ******************* name and number and said have your attorney write me a letter.The driver side front light, fender and hood are damaged. Today I was forced to file a claim with my insurance due to ZG valet *** negligence. I did look them up and they have done this to others before. Please help me get this resolved.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.