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Complaint Details
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Initial Complaint
11/03/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On June 4th, I ordered a TikTalk 4 LTE kids smartwatch. After a few days of using it, I noticed the *** location was inaccurate. My kid was sitting by my side. On the app, it was showing her 2 miles away from the place that she hadn't been that day or any day prior. After going back and forth with customer support, I returned the watch. Last week, I noticed their charge on my credit card and tried to dispute it. Citi Credit Card conducted an investigation and decided I had no right to get my money back since I signed the Terms and Conditions. This seems unfair since I am not using that service, and this morning, I noticed that they charged me again, this time for November.I want to stop this unethical business practice. To start using any application these days, you need to sign the Terms and Conditions. Hiding this kind of malicious condition makes me think that I have to deal with a fraudulent company that is determined to keep its hands in your wallet no matter what while not trying to improve its customer satisfaction.
Business response
06/05/2024
Hello,
We sincerely apologize for the inconvenience you have experienced. To clarify, there is no charge for using our app or the kid's smart watch phone itself. Our TickTalk Wireless plans are available on a month-to-month basis and require a subscription. We do not bind our customers to any contracts, and they have the freedom to discontinue their service at any time. The monthly charge will continue until you actively log into your account and cancel the subscription. Without cancellation, the service remains active and you will continue to be billed monthly.
We have already refunded you for two months of service. Since your purchase was made through Amazon, we are unable to access your invoice or return information directly. If you can provide us with the return information, we will gladly refund all charges for the wireless service from the time of return onward. We hope this resolves your concerns and improves your experience with us.Sincerely,
TickTalk Team
Initial Complaint
12/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased two watches on 11/17 for Christmas gifts for my kids. The process to activate the *** card through RedPocket has taken multiple hours over several days and is still unresolved. TickTalk representatives refuse to help even though this is their established process. They have been unhelpful with this resolution which renders their product useless. They have not accepted responsibility.Business response
12/29/2022
Hi ********,
Were very sorry you experienced issues with setting up your Red Pocket SIM card. While wed love to troubleshoot your SIM card activation and can see our team offered to send you a TickTalk Wireless SIM card instead which would solve the issues you were having, wed also be happy to honor a full refund for your order. We can see you are in contact with our **************** Manager and would be happy to process that for you and provide next steps for sending back the product. We look forward to assisting you.
Thank you!
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4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.