Customer ReviewsforAmerican Pacific Mortgage

Buying your first home should be one of the most memorable experiences; however, ours was one of the WORST experiences I have ever experienced. The lender, ****** Ruklaha, who works with American Pacific Mortgage Company has been the worst customer service experience of my life and is completely inept.To begin with her communication skills are atrocious. She would ignore phone calls and respond via text message or email usually after a few days of us calling and repeatedly messaging her. Certain days she would message us around 2:00pm with a task and if we called to ask for questions, she would claim that she was not near her computer. Having a phone conversation was like pulling teeth and she was very abrasive via text.Secondly, she never explained anything to us, we were googling or reaching out to friends, our realtor, and everyone else to get answers. She herself on several occasions told us to look things up on google.She gave us a pre-approval for a set amount in which we paid the home appraisal fees and additional fees with it all our efforts being futile. She additionally requested tedious tasks from us which we completed within an hour of her asking for them, and they were time consuming paperwork tasks. In return we just wanted open and honest communication; however, she failed to do so, and would go days without returning our emails. At one point she claims her phone could not receive phone calls, but she could text and still email from the phone. Specifically, it was 10:00 AM, and we called her and finally got a hold of her, and we expressed our frustration and our concerns, in return she told us She spent enough time on us and She is completely insensitive and inconsiderate of her clients time and money. Also, we found out that she gave us an incorrect debt-to-income ratio thus misguiding us to even start the initial loan process, causing us to make payments for an unnecessary appraisal.