ComplaintsforTrove Recommerce
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Complaint Details
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Initial Complaint
12/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed an order on 12/26/2023 with Carhartt Reworked which is through Trove Recommence. I requested the order canceled right after I placed it. Then I realized the company does not have a phone number to call. I sent a message through the website, and I received an automated response. Still no reply to my message. My bank gave me a phone number to call from the charge on my account. I left a voicemail message, but I have not heard from someone. I also called Trove Recommence, but it just keeps ringing. I sent a message through their website too but no reply. I called Carhartt and I was told they are separate from Carhartt Reworked so they could not help me. Ridiculous. I did receive an e-mail 12/27 that a *** label has been created for shipping. This seems like a scam, and they have my money!
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.