Customer ReviewsforKnott's Berry Farm

Buying ticket, receipt states you MUST have a valid ID with ticket for entry. Ticket bought using iPhone no valid ID shown. Filed to get money back from my credit union.

Horrible experience today at knotts berry farm the supervisor harassed me in front of everybody in the ghosterrider line in front of my children and still continued to follow me out the ride to say to me baby Im gay i can do what I want and the fact that all the employees were doing nothing and they were all in his side his name is ****** he is I guess the supervisor for the rides there, my son is 48 inches and he passed the height requirement clearly and he said I can do whatever I want because Im the supervisor and started putting his finger at my face Im so embarrassed my kids shouldnt have seen that be done to me I need to talk to his supervisor that is absolutely absurd!

I am writing to express my disappointment following a recent visit to Knott's Berry Farm on Sunday, 9/15/2024. After packing and walking a long distance, I arrived at the ********* only to find it closed without any prior notice or announcement. This was particularly frustrating as there was no information provided on your website, app, parking lots, or gates about the gates closure.During my visit, I spoke with your employee and the supervisor, ******. I was informed that the gate was closed to prepare for the Scary Farm event, which I understand requires additional manpower. However, I was extremely disappointed when both the employee and ****** refused to allow us entry, despite my explanation of the situation. As a mom with a young child in a stroller, it was challenging to walk to an alternate gate.I observed several other visitors encountering the same issue and leaving in disappointment. Unfortunately, my family and I ended up going back home, feeling disheartened by the experience.

My child along with several others friends from summer camp were attacked by three unsupervised boys at the lazy river. When the life guard was informed, he told the teachers there was nothing he could do. When the teachers escalated to the security guard and explained what the boys looked like, the guards said they likely knew who they were, informs us that this has been an ongoing issue with nothing done. People need to stop giving this establishment their business if our kids aren't safe! My daughter was pushed under water, then pushed, her leg was grabbed and knee skinned...another child was strangled by these boys...and it is ALARMING your staff did NOTHING about it!

Spent so much money on prestige passes for family of six to still have ******* inside prefer lounge just starring us down like we dont belong there cause were Mexican American. She doesnt look at no one else but us like were stealing from her We complained to her supervisor and nothing has been done to remove her from that position cause she is not customer friendly and RUDE when approached about it six times already since January. Money bad spent on prestige passes to have her there when we visit the park. SHE MAKES ALL SIX OF US VERY VERY UNCOMFORTABLE. Wont be getting prestige passes next year thanks to ******* AT preferred lounge at Knotts Berry Farm. Thanks ******* for saving us money next year RUDE RUDE RUDE!!!

We were told by a Knotts Berry Farm parking lot employee that if we paid $50 for preferred parking, we would get $50 credited towards buying a season parking pass. So we went to the Information building to purchase the parking season pass and were told that they could only credit us $30. We explained that one of the employees assured us we would be credited the $50, and ***** insisted there was nothing he could do. We then asked to speak to someone else. We then spoke to ***, and she said that they could only credit us the $30. We once again explained how we would not have parked in the preferred parking lot if we were only going to get credited $30 back. We left with no solution, no sort of compensation or refund. It was absolutely disappointing and frustrating as we were misinformed and were the ones to take the monetary loss. I wish I could give my experience at Knotts Berry Farm zero stars, but unfortunately I have to select at least one star. I hope in the future this is made clear and other people visiting Knotts arent robbed of their money too.

DO NOT SPEND YOUR HARD EARN MONEY HERE. *** TRIED TO CONTACTED SOMEONE AT KNOTTS BERRY FARM, AND ITS REALLY A LET DOWN. YOU CANT GET IN TOUCH WITH ANYONE, THERE IS NO REFUND POLICY. I'VE SPEND MY HARD EARN MONEY ON A YEAR PASS IN WHICH IVE NEVER BEEN ABLE TO STEP INTO THE **** EXCEPT ONCE.. IVE FILE A DISPUTE WITH MY CREDIT CARD AND NOW THE **** HAS PUT MY PASS ON HOLD. I JUST WANT MY REFUND OR PARTIAL. POOR ****. SERVICE, POOR STAFF. **** IS VERY DIRTY AND LONG LINES.

WORST PLACE EVER, DO NOT STAY AT THE ******** EMPLOYEES ARE RUDE. THEY TRAUMATIZED MY 8YEAR OLD AUTISTIC GRANDDAUGHTER ON HER BIRTHDAY AND MADE US LEAVE.

A rude worker that is an associate to knotts berry farm known as ************************* is harassing people at the lakewood mall and is blackmailing my friend ****** non stop he also was touching my shoulder after I asked him nicely to let me go so I can walk around the lakewood mall

On 07/01/2023, My family and I visited Knottsberry Farm, parking in their paid lot before joining the rest of my party of 12 for a day at the park. Upon returning to my vehicle, I discovered that thieves had broken into at least five cars, including mine, and stole a purse with over $300, gift cards, personal items, and various toys. The purse was hidden under the seat and had several irreplaceable items such as family photos. I tracked down someone from park security (which took a while to find) and also made an incident report with the *************. I had to spend hours cleaning up the glass shards in my vehicle and paid around $400 to replace the window, the glass shards also left unrepairable scratches to the car interior.Despite Knottsberry Farm offering paid secured parking, it proved not to be secure, as thieves had enough time to break and peruse into several cars during park hours. I attempted to call their customer service for days but was not able to get through. I filled out the customer service form on their website and was emailed by *******************************, the head of security, who asked for the police incident report number but never followed up. After two months, I contacted him again, ******* was apologetic and he promised to resolve the issue but needed the credit card info which I purchased the tickets with, but I recently closed that account and no longer had that information. I was transferred to ***** E from guest services, who could find my parking receipt through another credit card but not the ticket receipt. She stated they couldn't reimburse me without the credit card information, and when I suggested park tickets or credit instead, she told me that they could not offer that. I asked to speak to a supervisor but she refused, not offering any further assistance and eventually hanging up on me. Subsequently, I received no communication from ***** E, *******************************, or any park employee.