ComplaintsforMy mechanic
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Complaint Details
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Initial Complaint
03/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I paid for my brakes to get repaired and they assured me that they wouldn't take any money until the work was finished, they took the payment and I didn't get services on the day they told me which was March 12th 2024 so they had to cancel because the mechanic was busy on another job so they told I would receive a 75 dollar credit for my inconvenience which I never received than they told me that the same mechanic could come out the next day to do the services on my vehicle which was on March 13th 2024..he came but he couldn't perform there services because my vehicle wasn't able to move , the mechanic Cy told me to call and let them know he didn't perform any service on my vehicle so they would give me a refund or another day to complete the repairs on the vehicle. I call the office they told me they don't do refunds and I would be charged a cancelation fee for 175 bucks and the remaining balance from my ****** would be credited to be use for a year. I call them back to utilize my funds they told me I would have to 598 dollars now because they didn't change me for the cancelation for March 13th 2024 and I told them that I have provided information from my bank account statement that they did take ****** from account they continue to deny what I have provided proff and they hung the phone up in my face..
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.