1 Customer Reviews
Review from JL J
5 stars12/26/2023
I've been with Thunder Funding for about 10 years. I never have difficulty getting anyone on the phone. Everyone is always polite and my issues are dealt with expediently. I am a one truck operation and just local and a single mom so my finances are TIGHT. I find them a good source of info about what's going on in the industry. I've even gotten advice about vertigo that was keeping me off the road and this person helped me to get back on sooner! I have a couple of less happy stories about a couple of other factoring companies that are more on the horror side so I'm very happy with Thunder. I have much more money and way more peace of mind with Thunder!I have dealt with 2 other factoring companies. A fleet one that only kept 1.5% and they weren't sending in my invoices to the brokers. When they didn't get payment, they were charging those invoices back to me without ever having requested payment from the broker. I found that out when TQL, of all brokers?!, called asking if I wanted to get paid for a load a few months back. TQL had never received the invoice from my factoring, and the factoring company had charged the load back to me. This factoring company was also hiding my reserves so I didn't know how much was in my reserves. I think they have gotten into issues in the past regarding criminal negligence with fuel cards or something. Thunder? always above board and trustworthy,I also had some dealing with another factoring company, I forget the name, slick interface and marketing, easy to do from the phone, even back in 2018. And they had fuel card. Suppose to save a bunch of money. But when I downloaded all the fuel data. All the per card use charges also came with it. By the time you added in all the charges for using their fuel card, it was nearly the same as what I would have paid without their card at the pump. Slick marketing to cover the fact it wasn't a deal at all. Thunder Funding however, is a good deal, with no slick tactics to fool you.
Thunder Carrier Services LLC Response
12/27/2023
Dear *****,
Thank you for taking the time to share your positive experience with Thunder Funding! We are delighted to hear that you have been with us for 10 years and have had a consistently positive experience with our team. We are dedicated to providing exceptional customer service and ensuring that your issues are dealt with promptly.
We understand the impact of tight finances and the peace of mind that comes with reliable funding, so we are thrilled to have been able to provide you with that stability and with valuable industry information.
We are sorry for the negative experiences you had with other factoring companies. At Thunder Funding, we prioritize transparency and strive to go above and beyond in providing trustworthy services. Your satisfaction and financial well-being are vital to us, and we appreciate your recognition of our commitment to being above board.
Thank you for choosing Thunder Funding as your trusted partner in your trucking business for the past 10 years. We look forward to continuing to serve you and provide you with the peace of mind and financial support you deserve.
Sincerely,
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