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Complaint Details
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Initial Complaint
10/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had a new roof replacement was completed on 9/19/2018 by My Home Renovations (MHR). During painting this summer, missing flashing was discovered on an eve, which I considered a workmanship problem. I called owner ************************* personally. ****************** said since the roof was signed off by the county of **********, so it was not their responsibility to fix the problem. I bought a GAF 50 year Silver Pledge warranty, so I then filed a warranty claim with GAF. It appears I ran into an issue whose responsibility it is to cover a warranty issue for missing flashing, a workmanship issue, which is covered in the contract. In the 4 years I had this roof, ****************** did come out the first year to fix missing flashing on the opposite side roof and a flat roof polymer issue as well in year 3. It has been frustrating as these issues occur, all caused by shoddy workmanship at installation. I want to know what MHR's warranty responsibility in the warranty I purchased. That is not stated in the warranty or MHR contract and subjective interpretation I get is inconsistent.
Business response
10/04/2022
To whom this may concern,
I did receive a call from the customer and I reinforced that her complaint of "missing flashing" is not consistent w/ our services and ultimately would not have been signed off by the building department if that were the case. As per her Yelp complaint on Yelp, "Choki D" decided to convey to the public how many times her inspections "failed" a few times as we make proper provisions to her flashing repairs per Building Code standards... Ultimately her project passed inspection which should imply the project met all of these requirements.
Choki D voiced concerns of flashing issues per her photo. However, when she drafted this complaint, we already sent out our team to reinforce the flashing that was loose and needed to be tighten down (see attached photo).
Her warranty was registered w/ GAF and we have records of its submission.
If the customer has any further concerns, they can reach me directly @ ************.
I appreciate all that review this complaint to do so w/ a grain of salt and recognize there exists ********" in this world and there is no solutions in this world that ultimately remedy their fears and concerns.
Thank you,
*************************
Owner of My House Renovation Inc.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.