ComplaintsforStudio W Salon

• Initial Complaint

  04/11/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I was lead on when I booked my total for the service would be around $240 However, at the end of the service there were hidden fees that werent disclosed to me at the beginning of the service and or during the service. I paid a total of $388. When I brought this up to the hairdresser she said she had forgotten to mention about the $35 per bowl which was a total of 5x $35 additional =$175. She then took accountability and apologized and said she would refund me $35 dollars out of courtesy. However, when I did reply and took her offer she later said, instead she would credit me $20 for future services or if I wanted the $35 she could no longer be my hair dresser. I did not like the ultimatum, and requested the refund. She then refused to issue refund and referred me to the owner who later stated their company policy doesnt allow refund on services provided. Since then I have been on a back and forth with them and told them why offer a refund and then later deny or lead me on. Due to this inconvenience, I find it misleading to customers because they fail to be transparent with their pricing and do not disclose hidden costs or add ons. I also went on their website and there no policy specifically specifying any terms on this.

• Initial Complaint

  01/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  On Thursday, Dec. 21, 2023, at 12 noon, I left my daughter a Studio W for a conditioning treatment and haircut. My daughter is 16 and has very curly hair. I had had an appointment the day before on Wed., Dec. 20, 2023, and found the staff friendly and I was very pleased with my haircut. Unfortunately, my daughter had a very different experience. We were in town for my nephew's wedding which was taking place on Dec. 21, 2023 at 3 pm. When booking the appointment, I let them know that we had a wedding at 3 and needed to leave by 2:15 to make sure that an appointment at 12 noon would give us enough time for my daughter to be ready by 2:15 pm. Studio W assured me that that would be enough time. When I stopped at 1:30 pm to pick up my daughter, her stylist was still not done. I asked my daughter to walk back to the hotel by herself because I also needed to get ready. My daughter did not leave the salon until 2 pm because the stylist was still working on her hair. As my daughter was getting ready, she started crying because she said that her hair was uneven which it was. I had to get her another haircut and the stylist couldn't believe what an uneven haircut she had received. I reached out to the salon after Christmas and sent pictures. They disagreed it was uneven, but that the owner would get back in touch with me. The owner never reached back. I contacted the owner again on Jan 10, **** with another picture illustrating the uneven haircut and I called to leave a message at the salon. The owner did not respond to the text nor my message. I have attempted to be as amicable as possible, but not responding to your customers is NOT ok. I'm a small business owner myself and my clients/customers are my business. The owner's lack of responsiveness shows disrespect and unprofessionalism. I am requesting a refund on the cost of my daughter's haircut. This is my attempt to inform the public given that I have attempted to resolve this with the owner and she is unresponsive.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩