ComplaintsforLaser Eye Center
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Complaint Details
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Initial Complaint
05/06/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Laser Eye Center (LEC) me hizo fraude.Fui a una consulta GRATIS el 2/03/2024 a LEC, donde me dijeron que me pondran un lente ptico ($9990) y un tratamiento de ojo seco ($600) con un costo total de $10,590 dlls de los cuales me podran dar un prstamo con Alphaeon *** $10,400 pagando yo en ese momento los $190 restantes y me programaron exmenes preoperatorios (ASCAN) para 2/17. Posteriormente llame para cancelar todo y la secretaria me dijo que estaba bien; a los pocos das me llamo ******* buscando retomar la ciruga donde acced solamente al lente ptico, concluyendo en una reprogramacion el 3/20 con ASCAN en 3/9 y un total de $9990 programando una devolucin *** $600 (Para esta fecha Alphaeon hizo un cobro *** $289, el cual pague *** no querer afectar mi rcord).El 3/1/24 mi doctor general me recomend consultar con mi oftalmlogo (obtuve cita el 3/08), as que hable de inmediato a LEC buscando a ******* para avisar, y como no estaba hable con una seora quien me dijo que ella ********* los ASCAN, y que hablara bien con mi oftalmlogo antes de reprogramar, as lo hice y l me dijo que no deba hacer la operacin *** mi estado de salud; dando cancelacin total el 3/14 donde segn LEC no deba preocuparme en lo absoluto.******** me hizo un cobro *** $289 nuevamente (el cual ya no ********* pregunte *** que si no me haba hecho la ciruga, ellos me dijeron que no se recibi nada *** parte de LEC, llame buscando a ******* para aclarar esto, a quien me negaron en varias ocasiones, les dije que si no me ayudaban me *** a BBB, as que me transfirieron con alguien mas, quien me dijo que se haba hecho la devolucin, reteniendo $500 *** ASCAN y cancelacin, cuando en el contrato dice que habr un cargo *** cancelacin despus de realizar los exmenes ASCAN, los cuales no ******** ademas los $190 que pague *** mi cuenta, no me fueron devueltos, los depositaron en Alphaeon y todava hoy 5/01 me llaman del banco para notificar un adeudo en mi cuenta *** 51 dlls.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.