Customer ReviewsforOrtho Mattress Inc.

***** at ******** store was a complete professional. Thanks *****.

Ortho Mattress doesnt stand behind their word. We bought a mattress late January 2019, by 2021 we were having issues. We tried adding two different mattress topper to try to help, but nothing did. In 2022, we filed a complaint to our guarantee/warranty (10yrs long). It took a lot of work with constant back and forth to finally get an inspector out here (at our cost of course). Our claim was denied because the depth of imprint was enough. Its such bull***t! We have been struggling so much, can sleep a night thru and constantly in pain. They dont want to work with you at all. Even if its just an exchange we just NEED SOMETHING!!! But they just dont care. They will find any excuse or reason why you are disqualified from guarantee/warranty. Will never buy from Ortho again, and will definitely tell anyone and everyone NOT to shop with them too. Bad Business!

The worst mattress in the world, the sides are round and dangerous my wife got injured because of this feature that makes you fall if you get close to the edge 10" or so and what is worst is that we paid around $2,800.00 for a (FIRM) mattress, we will never buy from this company ever again after been a customer for about 40 plus years. After 3 plus years I convinced my wife to expend less from another company because this was the worst waste of money we have ever had

Best way to describe the experience is they don't care about their clients, only the sale. First mattress my girlfriend and I bought so were being cautious with it. I had back issues and concluded our bed was the problem. We tried a few mattresses there and bought it in February. We were willing to spend over 3K thinking we would have it for 10-15 years. After 2 weeks we didn't like it. It was creating more back issues for us. We remembered being told no return can be processed until XX-XXX days have passed. We found a bed from another company because we wouldn't keep sleeping on one that is causing pain waiting for those 30 days. Around the 45th day is when we tried returning it. We weren't rushing since we had the new one but they told us mattresses can never be refunded, only exchanged for something of equal or greater value. While we were not aware of that, on the paperwork it does say it and it was signed so we understand legally that we have no argument. But how did we both leave after purchasing it under the impression a refund is no problem? Called customer service who got us in touch with Eric, the VP of the area, to talk to him about everything. Eric's solution to "help" us is to do the exchange with handling, inspection, and re-delivery fees (at least another $700+). The impression I was getting from him is that I was lying about everything. His argument was why did we wait so long, well we were told we had to wait at least 30 days. Also that we signed the paperwork so there's no way we didn't know which is a valid argument, but that is what happened. If a refund isn't happening, at least meet us halfway. I've worked in retail for years with different companies and I always saw the company make efforts to help clients with situations even if the client missed the fine print. We are human and make mistakes, we're not just a sale for them to get. Felt like dirt after talking to him. We are still stuck with this bed that doesn't help our back problem.

Great products and great service for many years. Great prices. Funny how there are only negative reviews on here when most Ortho stores are close to 5 star rated. Go to Yelp or Google reviews to hear the real story about these guys. They've been in business since 1956 for a reason.