ComplaintsforParadise Nursery
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/24/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Hi,On 09/20/23 I placed an order for Albaloo cherry (order: *****). My card was charged $159.99 on that day. On 20/27/23 I recieved English ******* instead of Albaloo cherry. I contacted Paradise Nursery on the same day (10/27/23) and was told to ship it back. I recieved shipping label on 11/14/23 and shipped it back ******* ************). I was told ******* cherry will be shipped January-February but I never recieved it. I sent an email on 03/19/24. I called on 04/12/24 and left a message. No response. On 04/20/24 I was able to reach a person from Paradise nursery and was promised that my order will be shipped in 2 weeks, but it wasnt. On 05/22/24 I sent an email asking to refund my money. No response. No refund. On 06/05/24 I was able to talk to a customer service and I was told he will look into it and will call me back. He didnt. I called again and this time talked to a lady who told me that she will issue a refund on the same day (06/05/24). I have not received a refund. Please return my money. Its been 9 months and I have not received my order and countless emails and phone calls did not resolve the issue.Business response
07/05/2024
According to the system we use for payments, the offer to Refund the customer isn't showing, which indicates that the refund was already sent to the customer. I went to check the option to refund on other payments to make sure it wasn't a system error, and all the ones I check had the option to refund. I asked ****** (the customer in question), to check their bank statements for 5/29/24, which is what we have put down for when the refund was sent out and they told us they didn't see anything for that day or the week after.Customer response
07/06/2024
Complaint: 21891056
I am rejecting this response because: there is no refund. I now contacted my bank about this issue. I think Paradise Nurserys response is not serious. I do not know how their system that they use for payments works, but if there is no option for refund, that is not enough to claim that they issued refund. Maybe ( and its my guess) their system thinks that item was delivered. If you look into my complain they delivered wrong item and I was told to return, which I did and provided ***** number. Maybe they didnt put into their system that item was returned. I do not know. They should look into their bank account to see that refund went through and then find out what went wrong with their payment system. I looked. There is no refund. I contacted my bank.
Sincerely,
Dovile VaiciunieneBusiness response
07/11/2024
The response was very serious, I can only work with what the system (Authorize.net) shows me and the option to Refund was not available. Offered to send a check instead, but based on the customer's response, they already contacted their bank and is handling it on their own. Sorry it turned into such a long and grueling process, just working with the information I have available to me.Initial Complaint
05/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a tree from a nursery in ********** on the 23 of April for $190 and I havent received confirmation of my purchase nor can I communicate with the company by phone or email to get any information for the past ten days. I have sent at least 25 emails and called twice as much but the companys website is still up and the phone and email are ineffective. Have I lost my money? Will they send the tree? ***********************************************Business response
05/16/2024
The customer has since received an email with the tracking information and is satisfied with the result.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.