ComplaintsforDOOGEE
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Complaint Details
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Initial Complaint
10/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unresolved
Please reopen complaint ******** and ********. I verified the address and I checked the address in the screenshot. In case you couldn't read it, the address provided to me by DOOGEE is ******************************************************************************************** I was able to lookup the address using the **** address verification tool and it show sup as a valid address. I am unsure as to why you are saying it is an invalid address. Since this is the address that DOOGEE has provided to me, can you forward my complaint to that address?Customer response
10/10/2024
I was having problems with my mobile phone. I was having wifi issues and frequent disconnects with my Wi-fi router. To resolve this issue, I was promised a replacement device and in order to get the replacement device, I was told to send it to the provided address. I mailed it in a letter mailer and it's been multiple months and I still haven't received any replacement device. I tried reaching out to the business regarding this and I have yet to receive a response from anybody. I tried reaching out again via the online store and via the email and I didn't hear back from anybody. My phone that I spent 500 dollars on is now gone and I am not getting a replacement device as promised. I would like to get my replacement device issued. The order number is 111-2212727-8233014.Business response
10/23/2024
Dear users
Good afternoon, I apologize for the unpleasant experience please let me know the details of your order so that we can register and serve you better.
Platform or Seller:
Order number.
Store Name.
IMEI number:
(IMEI is always on the back of the phone or you can also find it on the box)
Sincere greetings
Global After-sales Support
Email: ******************************************************************Customer response
10/23/2024
I am rejecting this response because:
I still haven't gotten a replacement after mailing it back. The requested information you want is below.
Platform or Seller:Amazon (yingyuankeji08)
Order number.111-2212727-8233014
Store Name: yingyuankeji08
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.