ComplaintsforSam's Tires & Wheels
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Complaint Details
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Initial Complaint
09/21/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My vehicle pulled to the right so I had reached out to ***'s for a 4 wheek alignment. Their website states alignments start at $39.99 for 4 wheels. I was charged $100 for just the front end to be aligned. Immediately leaving it kept pulling, and they told me it's suspension issue and need to bring the car back. I did not. Within the next month my rear tires began to wear down to bald. Needing replacements. Following the tire replacements I brought the vehicle back to ***'s to switch my tires to a new set of wheels. They dismounted and recounted tires to new wheels and rotated the tires when re installing. Performed an additional front alignment on the vehicle.Within the month again, my rear tires were bald and needed Replacement.I attempted to return to ***'s to see what can be done and they told me the rear is jot adjustable abd I need a camber kit. That I only paid for the front. It was not their problem. This time i went to ******************* for tires and a 4wheel alignment and was informed that my manufacturer states there are no adjustments for the front only the rear. And somehow my front was slightly off but he can't make adjustments. So they corrected my rear alignment since then the car no pull or excessive wear. Not sure what was aligned or even done by ***'s and what i paid for, but immediately following their services I had to replace tires twice. Costing me nearly $1000 for 2 sets of tires and a getting it correctly alignment.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.