2 Customer Reviews
Review from Pavel A
1 star02/05/2024
The customer service is nonexistent. I purchased a stationary bike from them. And some time later the bike broke. I diagnosed the issue and it was the tension belt that broke. So I contacted them via their online contact form, then it was a few back and force requesting extra information etc. And then the communication just stalled. No one would reply me! And I was asking a really simple questions: how to order a replacement belt and where to find instructions on how to replace it. Now I'm stuck with the a huge piece of metal, the bike, that I'm going to send to junk because they failed to help me get that tiny piece of rubber, the belt! Unbelievable. DO NOT BY from them!Review from Jessica J
1 star08/20/2023
I have sent so many e mails! I purchased a row machine in April and have yet to get to use it as it was broken. After many e mails unanswered I finally got a response in which I was told they would ship me a new machine and here we are in August and no answers and no machine! This is by far the worst company to deal with. Im out my money no machine no nothing. I would give ZERO stars but thats not an option.
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