ComplaintsforYa Ya Creations, Inc

• Initial Complaint

  02/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On November 24, 2023, I ordered $1,389.04 worth of table cloths and napkins for an upcoming wedding. The merchandise arrived in broken boxes with merchandise spilling out.I compared the two different colors of tablecloths and decided to keep Mauve set and return the ******************* set. I also decided to keep the cotton napkins and return the Velvet napkins. On December 28, 2023, I submitted my return of ******************* tablecloths and Velvet napkins using the process defined on their website. I packaged the tablecloths in a new box and sent them back per the process. I paid for the return shipping. My Account with tablecloths.com shows the return initiated as expected, but it still shows the status In Process and no refund has been initiated although it is now February 17, 2024!I would like the company to please refund me the following:$148.75 for 6 ******************* 120 round tablecloths $309.99 for one case of 12 ******************* 90 x 156 tablecloths $172.56 for one case of 50 packs (120 napkins total) of velvet napkins == $631.30 + taxes

• Initial Complaint

  02/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased on 1/31/24 received via *** 2/1/24 item is broken and need to return for a refund they are not being cooperative about the return process.

  

  Business response

  02/15/2024

  I am showing customer contacted us for the issue claiming 2 of the shades from the item is broken and we already reshipped the item on 2nd February. Reshipment order # 4391200TCF, shipped with *** tracking 1Z3Y28X90319443282 and showing delivered to customer address on 3rd February. We are not sure why they are disputing the charges now after getting the reshipment of the broken parts. I would request you to please check with customer on this. 

• Initial Complaint

  02/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I searched for a website that sold tablecloths. I found Tablecloths Factory and ordered 60 tablecloths at a cost of $125.03 (Order Number 3637030TCF) for a 70th birthday party. I paid for the tablecloths using a credit card. The tablecloths arrived in a box labeled that it was from Ya Ya Creations. Each tablecloth was in a separate plastic cover. None of the tablecloths were opened. Unfortunately, the tablecloths were not used as the birthday party was cancelled. I have made numerous attempts via telephone to reach Ya Ya Creations; the phone rings many times and no one answered it. I sent emails to Ya Ya Creations stating that I wanted to return the tablecloths and I received an email back stating that I would hear from them with 48 hours. I never heard from Ya Ya Creations. I feel I have no other recourse but to file a complaint with the BBB. I will gladly return the tablecloths when this problem has been resolved. I want a certified check in the amount of $125.03 sent to my house. Once received, I will return the tablecloths to Ya Ya Creations in the same box that they came in.

  

  Business response

  03/15/2023

  I am sorry for the inconvenience. I have checked the details and found that the order was delivered on December 21st and we have a policy to return an item for a refund within 60 days from the date of delivery. Customer never contacted us via email/chat or requested a callback from us. If they did, please ask them to attach a screenshot of the email they have sent. Customer is complaining because the 60 days timeframe is over and they are allowed to return an order for a store credit and not for a refund. As a onetime exception, we can still accept the return for a refund, please ask customer to return is using their own return label and I will notate the account to refund the charges back to customer account. If they need to use our return label, they will need to pay for it. Please check the return policy listed here Returns Form (tableclothsfactory.com) . They can also contact our customer service visiting the link Contact Us (tableclothsfactory.com) . We will be happy to help and answer their questions. 

• Initial Complaint

  01/10/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I had to return a shipment to this company because of defective items. These items were returned a month ago and they are refusing to refund my money. I will be uploading multiple email strings and additional information showing their stalling tactics to try and not refund my money which was well within my right. I received a call from them yesterday saying I had to drop my ****** escalation case before they can issue my refund which is not true. Now I just received another email from them stating I need to agree to a $40 deduction for shipping although they've been received the products back, per UPS, by a return shipping label I had already paid for with them.

  

  Business response

  01/27/2023

  Business Response /* (1000, 5, 2023/01/25) */ I am showing a refund of $267.46 already applied to the customer account and a refund of $252.75 is due for the returned items. We are unable to apply the refund as they opened a dispute with ****** for the same and not willing to pay the return label fee i.e $40. We have clearly mentioned under the return policy that buyer is responsible for shipping the items back. You can check the same by visiting********************************************** . Still to resolve the issue we have called customer yesterday and offered a waiver of $40 return label fee as a onetime exception and promised to apply a refund of $292.75. They will need to close the ****** dispute and unable us to apply the refund. Customer was confused and do not want to close the dispute and asked for some time and they will contact us after making a decision. Please ask customer to close the dispute and we can apply a refund of $292.75 to close the case. Consumer Response /* (2000, 7, 2023/01/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept their response for a refund of $292.75. I was concerned when ********tated the refund can be sent while the case is opened because if I close the case and they don't honor what they're telling me, I cannot reopen the case with them. Since it is in writing here, I will contact ****** and close the case with them so the refund can be issued. Thank You for all your help with this!

• Initial Complaint

  10/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I purchased several packs of napkin rings as well as a pack of signs for my upcoming wedding. When I received them, the majority of the napkin rings were chipped and had small chunks of plastic on them that were sharp and could potentially cut someone. The pack of signs appeared scratched and very cheap. Per the company's return policy on their website, I attempted to log in and return them (this was about 2 days after receiving them, so well within their window and never used.) When the website kept giving me error messages to return them, I reached out to customer service. It took a few weeks to ever hear back, and I have attached those emails. First they accused me of using them, to which I let them know I had not done. Then they accepted that, but told I can only get a portion of my money back. I don't see why I wouldn't receive a full refund for my purchase if I am covering the shipping cost. All I want is my $54.78 back, which is what I originally paid. My last message to them was on 10/11, asking why I wasn't getting a full refund, and I have not heard back. I have several friends with upcoming events, and I have let them know not to use this company, as their refund policy is obviously false.

  

  Business response

  10/26/2022

  Business Response /* (1000, 5, 2022/10/18) */ I am sorry for the inconvenience. I am showing customer purchased 10 x 4 Pack Blush Rose Gold Acrylic Napkin Rings and claiming all are damage. The cost of the napkin rings is $29.90, and customer is looking for a refund of full order including other item and the shipping charges. Looking at the situation, we can refund the item cost of teh napkins without asking any picture of the item and they need not to return the item. I have added a note on the account regarding the offer. Please ask customer to contact us via chat by visiting the link ******************************************* and one of our representatives will help you resolving the issue. Consumer Response /* (3000, 7, 2022/10/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not include the signs that I had also ordered and were scratched upon arrival. (I put this in my original BBB complaint) I have already sent them pictures of both items and was told they would give me a partial refund. I would like both items refunded for the entire price I paid, and I will pay for the return shipping cost. $54.78 is what I am owed. When I contact their customer service I don't hear back, or they insist in a partial refund. Their last response is attached. Business Response /* (4000, 9, 2022/10/25) */ I am sorry but this customer is just trying to keep the items and not ready to pay for them. It is not possible to have all the items damage/scractched. We have not received any picture showing the same. They are just trying to get as much money as they can using this platform. We all willing to apply refund for the item cost i.e $41.29 to close this case as a onetime exception. Original shipping which we paid to UPS to ship the order $13.49 will not be refunded. Please check with customer and ask them to contact via chat and one of our representatives will help them applying the refund. I will add a note on the account regarding the offer. Consumer Response /* (2000, 11, 2022/10/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) Please send me the info on how to return them. I am NOT trying to "keep the items" as they are stating. I want to send them all back, so I'm unsure why they are still saying they won't give a full refund. At this point I'll take whatever just to get the items off my hands as they are un-usable. They did also receive photos so that is also false. Please send me the info on how to return them- as I've stated the website wouldn't allow me to, and customer service never responds.

• Initial Complaint

  09/22/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order with ********** via online on 09/10 or 09/11/2022. My order total amount was $142.72. Upon arrival of the delivery I noticed the box was damaged, torn, and taped around the very bottom of the box. The box was inappropriate for the weight and material of the merchandise that I ordered. The name that was printed on the label was YAYA CREATIONS, such a disconnect for me. However, I opened the box and begin to look at the merchandise and noticed that my order was incomplete. I also noticed broken merchandise as well. I received an email that stated they were preparing these items for shipment. I began to seek a contact number for customer service, there wasn't one available. I sent an email to the website expressing my complaint about the missing items that were not related to the email that was sent to me previously in addition to the broken merchandise, two days have now passed and no response. On 09/19/2022 I sent another email, no response. How is it that they can email me, but not respond to my emails. So with hopes of resolving the matter I am reaching out to seek help from you. I would like to return everything back to ********** and receive my money back in the full amount of $142.72. My order number: *********************** Tracking Number: ***********************, YA YA CREATIONS ********************************************************************

  

  Business response

  10/26/2022

  Business Response /* (1000, 10, 2022/10/18) */ I am sorry for the inconvenience. We have not received any email from the customer, and the package is showing YAYA Creations as its the parent company and ****************** & ************************** are the sister websites. We tried reaching customer so many times to get the details on the damage or missing items. However, customer didn't receive our call. I would request you to please ask customer to pick the call or contact us via live chat by visiting the link ******************************************* and we will be happy to resolve the issue after taking the details. I am adding a note on the account regarding the same. Consumer Response /* (2000, 12, 2022/10/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I would like to have the remaining items that have yet to be delivered as well as a replacement of the charger plates that were damaged during the delivery. I would also like to be contact from a number that displays the company's name. This will allow me to know who is contacting me via cell phone. Missing Items (1)10 *********************************** Rings, (1)******* Decorative Rhinestone Number *********** Crafts, (1) ************************ Cloth Dinner Napkins Wrinkle Resistant, (1)*********************** Table Sign Holder, (1) 4 *************** Rhinestone Number *********** Craft, (1) ******************************* Table Sign Holder and the (1) 6 Pack 13" **************** Plates Round With Antique Design Rim arrived broken into pieces secondary to the damaged over packed box. This experience has been awfully challenging and displeasing. I would like to have my PAID merchandised delivered ALL AT ONCE, this order was placed during the month of July it's now October and I still DO NOT HAVE ALL OF MY MERCHANDISE BUT THE COMPANY HAS MY MONEY!!! Please overnight my merchandise and provide confirmation of the overnight receipt. I look forward to your response of my reasonable request.

• Initial Complaint

  07/01/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Under ordered # XXXXXXX ordered 06/23, I paid *********** on a ******************************* kit that I was supposed to get for an event this weekend. Yesterday, 06/29 I received the shipment in two separate packages just in time. However instead of sending me 2 bases, 2 poles, and 1 adjustable crossbar, they ended up sending 4 bases and no poles or crossbar. I contacted customer service chat right away and they confirmed with a photo that I did receive the shipment but it was the wrong one. However, they told me they would not send me the rest of my parts that I needed for the weekend unless I repackage myself and carry it and drop it off to a *** station and only then will they send me the rest of my parts that I needed for an event this weekend! So unless I fix their mistake and go out of my way, they will not give me the rest of the order that I paid for. So I urged them to arrange a pickup instead and also send me parts in the meantime so I can get the rest of my order. They arranged the pickup and even after a delayed phone call from a manager, still refuse to send me the rest of my order until whenever *** can pick up the package they wrongly delivered. The worst customer service I've experienced from a mistake that they were responsible for and now are holding me accountable to fix.

  

  Business response

  09/19/2022

  Business Response /* (1000, 10, 2022/08/23) */ I am sorry for the inconvenience. I can see we already reshipped the missing package in order # ********** and its showing delivered to customer on July 21st with *** tracking ******************* Looking at the situation, I have applied a $25 store credit with no expiration and sent an email to the customer with the code for it. They can use it anytime while placing a future order with us. The code is ************************

• Initial Complaint

  06/24/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered ** **** masks from ************** (Order # XXXXXXX) on June 9, 2022 with shipping and tax my total was ******* I have ordered **** masks from this company in the past on more then 1 occasion and have been very happy with the product. I called to ask about the quality of the masks before I bought these 50 masks since I had not ordered in some time. The representative I spoke to assured me that even with different manufacturers of the masks they were all very good. I received the masks and they have a horrible smell to them and I'm not able to wear them. I called today, spoke to a representative, to see if they would refund my money. However, I was told they were not refundable. When I continued to explain that these masks were unwearable the rep. offered me a 50% credit, which I will not accept. I asked to speak to a supervisor and was told one would call me back. I never received a call back from any supervisor today. However, they sent me an Email asking for a review of the product I bought. They said in their Email and I quote, "If you're not satisfied, please give us a chance to fix it for you. Contact us and we will do whatever it takes to make you happy." Obviously, that is not true! If this company is not able to resolve this issue with me and refund my money in full I will put a dispute against them with my credit card company.

  

  Business response

  07/08/2022

  Business Response /* (1000, 5, 2022/07/01) */ I am sorry for the inconvenience. I am showing one of our managers called customer thrice on 24th and left the VM as they didn't answer the call. Please ask them to check the VM. Looking at the issue mentioned by the customer for the item, I have applied a full refund for the order i.e $29.33 and an email was sent to the customer about the refund to resolve the issue. Please ask customer to trash the item, they need not to use them. My apologies for the inconvenience. Consumer Response /* (3000, 7, 2022/07/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I accept the refund from YaYa Creations aka efavormart. However, I checked my phone & my Email. They never called my phone "thrice," left a voicemail, or sent me an Email. I found out that the money was refunded to my credit card because of the Better Business Bureau. I'm so appreciative of the BBB and their high standards of quality to help us as consumers! Thank you BBB!

• Initial Complaint

  05/10/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I order 3 sets of 8Ftx8F Sliver Big Payette Sequin Curtains Photo Booth Backdrop W/ Rod Pocket... for 3 sets, came up to$111.23... order number is... XXXXXXX ****.... My problem is that I cannot get in touch with anyone so I can order another curtain!! Please contact me as soon as possible... thank you 🙏

  

  Business response

  06/23/2022

  Business Response /* (1000, 5, 2022/05/17) */ I am sorry for the inconvenience. I can see you have placed the order *********** of 1 qty for the same item on May 10th and its showing delivered to you. In case, you are facing any issue with the item or the order placing, please contact us Via chat/ email or request a call by visiting the link https://www.efavormart.com/pages/contact-us . One of our represntatives will be happy to help you.

• Initial Complaint

  03/21/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  March 3, 2022 I purchased coral chair sashes (17 orders of 5 pack) from Efavormart for $56.59 Order # ***********, however the items I received weren't what I ordered. The image of the sash that appeared when I did a search for "coral sashes" on their website,and the coral sash image of that's on the product page & most importantly the image appearing on the checkout page & my emailed order confirmation receipt (please see attached) all include the same picture of the coral sash with a heart jewel. However, when I received the shipment, none of the sashes had the attached heart jewel. When I had an online chat with a customer representative they told me the jewel was not included with the sash. I also spoke to a rep on the phone, *******, who wasn't courteous & told me the jewel wasn't included even though it appears on my receipt. I in no way knew the sashes I purchased were not going to be the sashes that I saw in the pictures-- a coral sash with a heart jewel. I previously searched for sashes at multiple stores that were at comparable prices, but the ones I found that came with a similar jewel were in the shape of a circle instead of a heart. I preferred the heart since they would be used for a wedding which is why I purchased the ones at efavormart. I would've never purchased the sashes had I known there would be no jewel on them at all. She said the only thing they could do was issue store credit or I'd have to return them & they'd give me a return label & then deduct the return shipping costs from my refund & give me a reduced refund of $37.81 instead of full refund of $56.59. I purchased the items for a wedding & have no use for store credit. I returned the sashes via UPS Tracking #************************ & would like a full refund. This has been a terrible instance of misleading advertising & I've had to go elsewhere to order sashes.Attached is an example of an Amazon sash advertised as a sash & comes with the jewel,as was what I expected.

  

  Business response

  05/10/2022

  Business Response /* (1000, 8, 2022/04/29) */ I am sorry for the inconvenience. I have checked the details and found that customer placed an order for 5 Pack Coral Spandex Stretch Chair Sashes 5"x12" h******************************************************************************************************** and its mentioned under the description " the sale is for sashes only and other items not included. There is a separate link attached to " Buy Buckles". I am attaching a screenshot of the item and description to check. Please check.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩