ComplaintsforBeverages & More, Inc.
Retail Stores
HeadquartersMulti Location Business
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Complaint Details
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Initial Complaint
10/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a bottle of alcohol that I believe was old, outdated or contaminated. I called the store to complain within 7days and I was told I could not return alcohol. If alcohol is not returnable This should have been clearly stated at the *** or on my receipt (attached) which clearly states the return policy. I am requesting a refund and that they clearly and correctly post their return policyInitial Complaint
08/27/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I went into the bevmo at ***************** on august 23rd. I proceeded to go up to a male employee and asked where the non-alcoholic beer was. He pointed me to that area. I went over and was looking at the selection, when the same employee approached me and said, the manager needs to speak with you, come with me. He proceeded to ****** me to the front near the cash register, where a female manager chose to berate me. She was confrontational and escalated the situation so as to scare and embarrass me as a 13 year old. She said to me I could not even buy soda or gum and then proceeded to tell me I needed to leave immediately.Initial Complaint
08/16/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I received a $30 gift card as a birthday present from a friend. I tried to use the card in the store and they said it was not working. I wrote to BevMo and they confirmed that there was $30 on the card and gave me an email to bring to the store to confirm. However, the stores will NOT accept the email or the card and keep saying that the card is invalid. I have written back to customer support at ********************** almost 10 additional times and they will not respond to my emails. I have heard from others online that they have had the same problem with BevMo. I would like this resolved in some manner but do not know how to proceed if they will not respond back to me.Initial Complaint
07/29/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Went in today July 13th, to pick up a bottle of Little Book Chp.8 for my bday.Shows 4 in stock and the employee told me that the 4 bottles of Little Book are on hold for purchase for the regional manager. So they have them but they cannot sell them..... i've been told this before with ******************************* and other allocated whiskies. I'm feed up!! This miss treatment goes against any retailers policies.Anyone else have a similar experience?? I know I'm not alone. You're better off shopping at ********** in ********* they will take care of you. I'm a ************* member there now.Initial Complaint
07/10/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I purchased a very expensive bottle of champagne from this store and was told the bottle did not come with a box. Upon further research, I discovered the bottle was indeed supposed to come with a box, and I had paid full price for the product. The manager of the store insisted that he did not have to give me the box for the bottle, and is denying me a refund. ******* at me on the phone, he told me he had a legal degree, and that I was not owed the box for the product that I paid full price for. BevMo is not responding to me via their customer complaint channels. I would like to be partially refunded, or receive the box that I paid for when I paid full price.Initial Complaint
07/04/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I recently purchased a case of sparkling wine from BevMo via Uber Eats. BevMo advertised this item as 12 count 750 ml of Sparkling Cava for $15. I purchased because it sounded like an incredible deal. Upon delivery, I only received a single bottle. I disputed this with the delivery app and they advised it was on the establishment themselves. It is blatant false advertising and all I wish is for either a refund on the bottle or to receive the 11 bottles I already paid for.Initial Complaint
07/01/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Complaint Details:I am filing a complaint against the BevMo store at *********************************, due to an unresolved issue and poor customer service.Summary of the Issue:As a loyal BevMo customer for about ten years, I have never had issues at the ************ location. Recently, I moved to ********** and visited the BevMo store in ********** to swap an empty 5-gallon keg shell for a full one. However, the staff refused to accept my keg, claiming it lacked a BevMo sticker.Hostile Interactions:The cashier and manager on duty were dismissive and uncooperative.General Manager ******** frequently interrupted me, refused to listen, and hung up on me. Her hostile attitude left me with no resolution.Primary Complaint:I am now stuck with an empty keg shell and have to drive back to ************ to resolve the matter. This is unnecessary and not my fault. I should not have to drive back to ************ to get my deposit refunded or the keg filled, wasting my time and money.The Ladera Ranch store confirmed stickers are only required on kegs 6 gallons or larger, a policy that should be consistent across all BevMo locations.Desired Resolution:The ***** Mesa store should accept my keg and either refund my deposit or fill the keg.Provide a solution that does not require me to drive back to *************Thank you for your attention to this complaint.Sincerely,***************** ************Initial Complaint
04/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hi, I am contacting you to share my experience that I had last night at the *********************************************************************************************************** location. I was there buying spirits for my event. I had a few spirits already at the front desk waiting until I was ready to check out. I continued to browse the store when I noticed I was being followed and watched every aisle I went to by the security whos name is ****. I immediately felt so incredibly uncomfortable as I could clearly see shoppers of other ethnicities were able to browse freely and unbothered. I went down 5 different aisles and he followed me to each of them pretending like he was just doing his job and not trolling. I just decided to stop shopping as he was making me feel like I was a criminal. When I got to the counter to checkout the spirits they were holding I expressed my concern to the manager ***** who was not very helpful. She seemed to minimize it. Rolling her eyes and just trying to get me to checkout and leave. I told ************* feeling a bit uncomfortable because it seems your security was following me around the store She chuckled a bit and said Oh, ****? Yea its been a lot of thefts around here I said But he wasnt doing that to anyone else in the store she said *****, Im sorry you feel that way I said Thats racial profiling, he doesnt need to watch me shop she said she will talk to him and that was it. It was her lack of remorse and empathy. I was racially profiled by the security ****. So much so, I felt the need to leave and honestly I felt so uncomfortable I am regretful that I even gave them my business. This situation needs to be rectified immediately. I have never been in a situation like this before I am mortified with mindsets of these employees in 2024. Its truly disgusting and disheartening.Initial Complaint
11/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hi, I shopped at the ******, ** Bevmo location about 3 weeks ago. During my shopping experience, as soon as I walked to an isle I saw an African-American Bevmo employee walking abnormally fast and started starring at me. I was dumbfounded by this and it happened, increasingly getting closer until he was almost face to face with me. For the 8 minutes, I felt uncomfortable and left prematurely. After this I gained aniexity and am seeking medication.Initial Complaint
10/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I made a purchase at the Bevmo location *********************************************************************** on 8/19/2023 at 20:54. The cashier ****** told me he put in my number but I havent received my Bevmo points. I emailed the company several times on 8/21/2023 because it says the points are supposed to show up in my account less than 24 hrs later and it has not shown up. This is false advertising because it has not shown up in my account. I need ********************** to credit me my points, because this would have amounted to about $12-15 off my next purchase. I believe the employee put in his own phone # because I dont know how he would have known mine. After he scanned my digital card I asked him if he needed my phone number put in and he said no he did it already. This was a lie because it was not added. Also the account number shown below, the last few digits do not match my own account number so I am assuming he added his own phone number for his account to get the points which is not cool if this is the case. I thought they added my account because I had them scan my discount from my phone email. Bevmo has not responded or resolved my issue.Customer response
10/03/2023
Can you please cancel this complaint. I went into the store and the manager solved my issue and gave me the refund. I cannot figure out how to cancel the complaint through the BBB portal. Thank you.
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Customer Complaints Summary
27 total complaints in the last 3 years.
10 complaints closed in the last 12 months.