19 Customer Reviews
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Review from Stan K
1 star11/12/2024
I got turn down by my ex when i ask to re-marry her after 30 yrs and went to return them at 10 day mark they havent even been touched and they would only exchange. Why offer 10 day return policy then not honor. Store location ***************** ********** i give then 0 star
Daniel's Jewelers Response
11/13/2024
We`ll be glad to look into the matter, please send your contact information and details to ***************************************** so that we may follow up with you personally.Review from Tia G
1 star05/24/2024
HORRENDOUS!My husband passed, and I took my engagement ring in to be resized.Instead, they charged me $120 on a $200 ring to clean it, but did not resize it as agreed on.They didn't write the instructions correct because there was "a lot going on when we took the order" the manager stated. They had me pay before I could see the ring to catch the mistake. She was incredibly rude, and there was no attempt to make it right. This whole thing is a mess. Save yourself the trouble and heartbreak.Daniel's Jewelers Response
06/17/2024
We are glad our customer service team is working with *************** to resolve the issue to the satisfaction of both parties.Review from javier h
1 star01/26/2024
they are a SCAM !!! upgraded my ring two weeks ago they took my ring and said my new one would be ready in a week to week in a half called to tell them never mind because they are taking too long and id rather go somewhere else but they wont accept returns even though their online policy states 30 days !! and now they are saying my ring wont be ready for 6 weeks !!!!! i cant wait six weeks when im moving out of state in 4 weeks how the h*** am i supposed to even get my ring! i just want my old ring back and my money !!!!!! DO NOT GO HERE !!!! the customer service is a fkn joke !!!!!!!Daniel's Jewelers Response
01/29/2024
For over 70 years, we`ve treated our customers like family and do our best to serve our community with honesty and integrity. We`ll be glad to look into the matter, please send your contact information and details to ***************************************** so that we may follow up with you personally.Daniel's Jewelers Response
02/02/2024
We are glad your issue has been resolved.Review from Jamie S
1 star01/20/2024
This place is a definite scam. They sold me a $600 dollar watch a few days before Christmas that I got as a gift for my husband. He didn't start wearing the watch until the past week, and he noticed it wasn't keeping time. We took it back today, and they acted like he was a true idiot and said "Well you bought an automatic watch, of course it doesn't keep time if you aren't wearing it overnight."I don't know about you, but a watch that only keeps time while you're wearing it and has to be wound every day because you don't sleep in a watch doesn't make a lot of sense. The salesgirl when I bought the watch never mentioned that it was an "automatic" watch and I"ve never heard of such a thing.Anyway, because it was 10 days past the purchase date, the store refused to take the watch back OR give credit so my husband could purchase a watch that actually works like a watch. Plus, again, they treated us like we were idiots.Never again ******'s. This is going to your corporate office too.Daniel's Jewelers Response
01/24/2024
Daniels is pleased to offer a 10-day money back guarantee and 30-day exchange, subject to exceptions. Watches that have been worn cannot be accepted for refund or exchange.Review from Es C
1 star12/14/2023
Daniels Jewelers in the ****** mall is bad at doing business. I was quoted a price for a set of jewels. When I went to pay it off I was under the impression that I only owed $54. They later decide to tell me that the tax was part of the price. However nowhere listed on my receipt were taxes listed. I asked how come the tax was not on my receipt and the manager took it upon herself to say well everyone has to pay taxes. I asked again why the taxes were never mentioned BEFORE I put the set on layaway. They said it is just not listed on the layaway. I asked why didnt they tell me the price for the taxes before I put it on lay away. I was not given an answer other than everyone has to pay taxes. I will never again shop here. Businesses should be honest.Daniel's Jewelers Response
12/18/2023
Our goal is to always provide you with excellent customer service, when you place an item on Lay-Away is on hold until the full amount is paid, then processed as a purchase and charge the proper tax amount accordingly.Review from Shawn W
1 star12/11/2023
I wanted to order some stuff online. The online website doesn't take the credit card that was issued at the store. I went to a store to see if I could get help with my issue. They looked up what I wanted in there gold book and told me the item I want to buy would be $75 dollars more then what was posted online(why would I want to pay $75 more then the online price. I was told there nothing they could do for me even though it's there online store and there online price and there credit card that was issued. I tried to call the online number for a few hours and only got put on hold. Then after awhile get transferred to voicemail. Well they lost out on a customer ever coming back. And a sale for $800.before tax Since I was doing Christmas shopping.Daniel's Jewelers Response
12/12/2023
We are disappointed you are having a hard time using your coupon/gift card, please know that some exclusions apply when using this coupon/gift cards and are usually disclosed on the back of the card. We`ll be glad to look into the matter, please send your contact information and details to ***************************************** so that we may follow up with you personally.Review from francisco f
1 star12/08/2023
The worse jewelry ever the gold quality is very poor and the items are the worse on the market the return policy is a false one i wish I would know better ahead of loosing my **** dollars with themDaniel's Jewelers Response
12/11/2023
For over 70 years, we`ve treated our customers like family and do our best to serve our community with honesty and integrity. The in-store return policy and online policy are different, please send your contact information to ***************************************** so we may follow up with you personally.Review from Adrian Y
5 stars12/03/2023
I walked into the store not looking for anything in particular but the store manager, ***************** saw that I was fixated on a gold chain. She saw what I was looking at and suggested a quality and affordable chain for me. Amazing customer service.Daniel's Jewelers Response
12/04/2023
***********************, thank you so much for taking the time to recognize our team`s diligent work.Review from Amber P
1 star11/24/2023
The quality of jewelry doesn't match the price!! You get cheap jewelry for top dollar prices. I only went to them because they approve you on credit.Daniel's Jewelers Response
11/27/2023
*********************, we`ve been in business for over 70 years, and do our best to treat our customers with honesty and integrity. We`ll be glad to look in to the matter, please send your contact information and details to ***************************************** so that we may follow up with you personally.Review from MIRIAM S
1 star10/15/2023
After several days, at least 15, of uncertainty regarding my order, which they could not find and for which never sent me the invoice, the bracelet arrived. But unfortunately this was not the product I ordered, they have sent me a Sterling silver BABY ID bracelet, which measures 5.5 Inchs. I never asked for a BABY bracelet because my grandson is a 6 year old boy but not a BABY. This experience with this business has been traumatic, unpleasant and frustrating. Not only have I lost my money but now I have to use another supplier to buy my grandson the bracelet he wants. I don't usually post comments or reviews online but on this occasion I will have to do it to warn other customers of how inaccurate it is to do business with this storeDaniel's Jewelers Response
10/20/2023
We are pleased our customer service team was able to resolve your situation.
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