ComplaintsforApple Inc.

Home Electronics

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
11/04/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I've had an Apple ID for several years, I have a subscription to Apple TV+ through my mobile carrier TMobile and all was working just fine. Recently when attempting to access the streaming service there appeared to be an issue with my user id and password. Several attempts to reset my password using the available tools were unsuccessful. I spoke with customer service to get some assistance but was informed that my account was locked and closed. No reason was given other than directing me to "read the terms and conditions"! No reason or explanation or offer to help and was simply told that my account was closed and that was it. Attempts to escalate were unsuccessful, they just shut down my account for no ********** is this possible?! This seems to me that there may have been some type of security breach or some other errors that would cause my account to be suspended yet no one in the service department could tell me when or why it was shut down. This is unacceptable. I'd like to get someone within the organization to look into this serious security issue, explain why my account was closed and what steps are to be taken to fix it and restore my access.
Business response
11/12/2024
November 12, 2024

Better Business Bureau
*****************************************************************************************

BBB Case #: 22513957

Dear Better Business Bureau:

Thank you for your recent correspondence regarding the above-referenced case number.

The issue reported by the customer has been satisfactorily resolved. The Apple Account has been reactivated.

Apple recommends the customer carefully review ********************** Support articles If you think your Apple Account has been compromised, available at *******************************************************, and Security and your Apple Account, available at *******************************************************.

The customer may review the iCloud Terms of Service at **************************************************************************************.

Apple considers this matter closed.

Sincerely,

Apple Inc.
Customer response
11/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you!!!!!!!!!!!!!!!!!!!!!

******* ******
Initial Complaint
11/03/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have a stalker -- a crazed Apple developer. I have had to get many iphones in the past, and this person manages to go through my photos, and do odd things to my iphone settings. Hard to explain, but I decided to upgrade my iphone 13 to a new Iphone 16. I decided to get a brand new Apple ID, in hopes that would throw this person off. I received an email welcoming my new ID from **********************, but the next day, they locked my account. I could not sign out of the iphone, and the use of it is minimal. Called Apple Support, and they could not help me either. They only told me that they needed 'proof of purchase'. Now, my contract is with Xfinity, not Apple, but I contacted Xfinity, and they advised that my order number would serve as my proof of purchase. My account is still locked, and they refuse to unlock it. But they told me I could use my 'old' Apple ID. This give my stalker access to my old ID, and since ********************** refuses to allow me to use the new one...my old problems exist. This is crazy. I am attaching my proof of purchase. ******** should intervene, as when a consumer purchases a device from a retailer, Apple should not get involved and lock the account, as the consumer has no choice in the programming of the device. What are we PAYING for? This is so unfair. Better Business Bureau, please help.
Business response
11/07/2024
November 7, 2024

Better Business Bureau
*****************************************************************************************

BBB Case #: 22508722

Dear Better Business Bureau:

Thank you for your recent correspondence regarding the above-referenced case number.

The issue reported by the customer has been satisfactorily resolved.

Apple considers this matter closed.

Sincerely,

Apple Inc.
Customer response
11/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *********
Initial Complaint
10/31/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased an iphone 16 Pro Max 1 TB online. I traded in my iphone 15 Pro Max 1TB. I took the phone to *** in the box apple provided. Apple says they never got it....contact ***. Order number is W1646117742 the tracking number is 1Z39R3V68720437240. *** HAS CLOSED THE INVESTIGATION. Looks like I am getting the royal runaround. No way to treat an 80 year old man.
Business response
11/07/2024
November 7, 2024

Better Business Bureau
***************************************************************************************
BBB Case ID: ********

Dear Better Business Bureau:

Thank you for your recent correspondence to the executive offices of Apple.

The customer referenced above has been contacted by Apple, and a mutual resolution was achieved regarding their concerns. Should the customer need additional assistance, ********************** has invited them to contact us directly.

Sincerely,

Apple Inc.
Customer response
11/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
10/29/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I hope this message finds you well. I am writing to express my concerns regarding a recent purchase I made from your company, an iPad and keyboard. As a chef working in a busy school environment, I manage meals for approximately 400 students three times a day, which leaves me with very limited time for errands or shopping.I chose your company for its reputation for quality and trustworthiness, even though I understand that your prices may be higher. However, upon receiving my order, I realized that the iPad did not meet my expectations. with my hectic schedule i still went right to your website.When I attempted to navigate your website to initiate a return, I encountered difficulties. While the option to return the keyboard was available, the iPad was not, leading to my confusion. i texted the apple chat that helped me with the order but got zero response. now 2 months later i finally got a few days off I reached out to your support team, but unfortunately, my experience was disappointing. Two of the three representatives I spoke with were unhelpful and where acting very rude their responses felt very dismissive. even after the 14 day policy i still think that since i tried earlier and web was not allowing and i also tried to text they should refund [the iPad was put aside and basically never used] I have documentation and evidence to support my claims regarding the issues I've encountered. Given the circumstances, I kindly request a refund for the iPad. I believe that resolving this matter promptly and professionally aligns with the quality of service your company is known for.Thank you for your attention to this matter. I look forward to your prompt response.**** ******
Business response
10/30/2024
October 30, 2024

Better Business Bureau
***************************************************************************************
BBB Case ID: ********

Dear Better Business Bureau:

Thank you for your recent correspondence to the executive offices of Apple.

The customer referenced above has been contacted by Apple to discuss their feedback. Apple appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests. We regret that we were not able to do so in this instance.

Please be assured that Apple considers all of our customers' concerns to be important, and many of Apple's product and policy changes have been made as a direct result of customer feedback.

Sincerely,

Apple Inc.
Initial Complaint
10/28/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I downloaded Dopiverse - for a free 3 day trial. It was advertised on your App Store pop up ads. The same day I was charged $9.99. That is stealing from me. I have evidence. I want my money back.
Business response
11/12/2024
November 12, 2024

Better Business Bureau
*****************************************************************************************

BBB Case #: 22481559

Dear Better Business Bureau:

Thank you for your recent correspondence regarding the above-referenced case number.

The issue reported by the customer has been satisfactorily resolved. The order was refunded on November 7, 2024, to the original payment method.

Apple recommends the customer review ********************** Support article View your purchase history for the App Store and other Apple media services, available at *******************************************************.

Apple considers this matter closed.

Sincerely,

Apple Inc.
Customer response
11/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you so much!

Sincerely,

******* ****
Initial Complaint
10/28/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
10/26/24 My phone wasnt working properly while using it. The phone would periodically freeze so I turned it off. When turned back on the phone remained frozen with a black screen and only the apple logo. I called tech support to troubleshoot the issue but they were unsuccessful. I made an appointment for the Genius Bar and waited for my appointment time to come. Once at the store a genius with 0 empathy hooked the phone to a laptop to try to update my phone. It didnt work. The error message on the screen gave her enough pause that she had to ask a manager for clarification. The manager was unsure so she googled the code on her phone. The genius read the screen then told me the problem was I didnt have enough memory left on my phone to complete the update. I told her I didnt do the update and my settings for updates in my phone was on auto update. The tech informed me that the larger updates have to be done manually, which I know is not true. She then informed me I had no choice but to reset the phone back to the factory settings. I asked her if Id lose all my data. She explained that some of the data would still be transferred to the phone but everything else would always be available to me in the cloud. She made sure I agreed to the policy of apple not being responsible for my lost data before she rest my phone. Once I got home I realized my phone was reset back to 10/2021. I LOST THREE YEARS OF MY LIFE. My lupus filled, facing death everyday life. Precious memories and important health information. No one can explain to me how this update was able to be forced on my phone if I didnt have enough memory on my phone. If given notification I could have removed apps from my phone to free up space for the update. Two techs on the phone told me theres no way this shouldve happen to begin with. I WANT MY DATA BACK!! THIS WILL BE THE LAST APPLE PRODUCT I EVER PURCHASE!!! Also why am I paying $60 a month for ****** when my data isnt there???
Business response
11/01/2024
November 1, 2024

Better Business Bureau
***************************************************************************************
BBB Case ID: ********

Dear Better Business Bureau:

Thank you for your recent correspondence to the executive offices of Apple.

The customer referenced above has been contacted by Apple to discuss their feedback. Apple appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests. We regret that we were not able to do so in this instance.

Please be assured that Apple considers all of our customers' concerns to be important, and many of Apple's product and policy changes have been made as a direct result of customer feedback.

Sincerely,

Apple Inc.
Customer response
11/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I am still very disappointed because there was no real resolution. I dont have my data, I dont have the money I paid out for the security of iCloud that I didnt receive. Even worst I dont have a cause or reason as to why this occurred which only leads me to suspect that it can happen again. In my household we have a ton of apple products. Its heartbreaking to say but this maybe the last one we purchase!
Sincerely,

******* *****
Initial Complaint
10/28/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
10/26/2024 I placed the order next day pickup at 11am. I still haven't received a confirmation for my pickup at the end of today. I will be driving there and it takes 3 hours to drive, and the store opens at 10am. there's no way for them to be so last minute and still haven't sent me any pickup *************** wife is also trying to place an order for the same phone, same time for pickup with me, and somehow the order keeps saying that it needs to be delivered instead of pickup. It says stock and inventory is available, but somehow the order just can't be placed. We even tried to call apple support, and they don't see any issues and tried to place the order over the phone for us, and that still doesn't work.For an international company with the size like apple, I definitely don't expect them to have problems as simple as placing online orders for store pickup. I can even place same day order for pickup within an hour, or same day deliveries. Apple really shouldn't have this types of problems.
Business response
11/04/2024
November 4, 2024

Better Business Bureau
***************************************************************************************
BBB Case ID: ********

Dear Better Business Bureau:

Thank you for your recent correspondence to the executive offices of Apple.

This office attempted to contact the customer several times regarding their complaint. Because Apple has not received a response, Apple must assume, unless we hear otherwise, that the issues described in their complaint have been resolved to their satisfaction.

Sincerely,

Apple Inc.
Initial Complaint
10/25/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am a small business owner and buy and sell Apple Devices for my business. I setup Apple iCloud in 2022 for my business to prevent theft or snatching of devices. ********************** has unlawfully disabled my Apple ID. From the 2nd week of October 2024 till now, Every time I login, it says Inactive. This has made my devices useless. I cannot reset them or even sell them. My OWN APPLEID that I created has locked me out of my OWN devices. All pleads of help to Apple support have been useless. My AppleID is ************************
Business response
11/05/2024
November 5, 2024

Better Business Bureau
*****************************************************************************************

BBB Case #: 22475042

Dear Better Business Bureau:

Thank you for your recent correspondence regarding the above-referenced case number.

The issue reported by the customer has been satisfactorily resolved. The Apple Account has been reactivated.

Apple recommends the customer carefully review ********************** Support articles If you think your Apple Account has been compromised, available at *******************************************************, and Security and your Apple Account, available at *******************************************************.

The customer may review the iCloud Terms of Service at **************************************************************************************.

Apple considers this matter closed.

Sincerely,

Apple Inc.
Customer response
11/10/2024

Better Business Bureau:
You guys are the best!!
there was no way Apple was listening to me and treating me horribly and only because of you guys at BBB I was able to escalate and resolve the is issue

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Malvern Intouch
Initial Complaint
10/25/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I attempted to trade in multiple devices for the new IPhone 16 Pro Max, and when I did not approve the amount they offered; they sent back only one of the three items. I sent them an iPhone inside a $50 case, and an Apple Watch. When I received the package, the iPhone was damaged and customer service told me that they destroyed the phone case and the watch without my consent. When I contact customer service about the issue, they not willing to assist. Now I have a damaged phone and two of my returned items were stolen/destroyed without my consent.
Business response
11/06/2024
November 6, 2024

Better Business Bureau
*********************************************>******************-3507
BBB Case ID: ********

Dear Better Business Bureau:

Thank you for your recent correspondence to the executive offices of Apple.

The customer referenced above has been contacted by Apple, and a mutual resolution was achieved regarding their concerns. Should the customer need additional assistance, ********************** has invited them to contact us directly.

Sincerely,

Apple Inc.

Customer response
11/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
10/25/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 10/06/2024, ********** purchase a domain name form Apples iCloud, **********. I setup the domain and received a email stating that I had successfully completed the setup and the next step is to setup setting in iCloud. I setup the domain name in iCloud and (3) other email address as instructed, it has a button to confirm your email. I never received a confirm email. I call Apple support and spoke to *******, she tried for about (1 hour 1/2 ) to get the email up and running. she stated that there is something wrong in the back-in and she would have to send it to the back-in engineers. I never received a call back from her so I called back, and spoke to another support representative that hung up on me and never call back. I spoke to (3) senior officers and two hung up on me and never call back. I called back and spoke to a senior officer name ***** out of ********, and he had me on the phone for days, sometimes (4) hours . He repeated the some thing over and over asking me to open ********** to check the same setting and the setting in iCloud for days, I asked him several times to send this problem to the engineers. He state that he was going to send it to them, but he will call me back on Friday (3) Times as if he was trying to jest passing time. Today 10/25/2024,he said he was going to call me back but my phone never ringed, I was waiting on his call but I received a email saying the some thing ******* done, if they don't think that I know that, that is a tactic that companies use to cover they're wrong doings. Let it be know! that I am a (Small Business) that Apple are prohibiting my company form doing business and setting up my business on there platform. they are over heating my iPhone, they are transferring my email without my permission, I told ***** that my email are being transfer to my private email we checked the setting and it showed the setting was not tuned on. I have copies of the correspondence email if needed.
Business response
11/14/2024
November 14, 2024

Better Business Bureau
*****************************************************************************************

BBB Case #: 22474816

Dear Better Business Bureau:

Thank you for your recent correspondence regarding the above-referenced case number.

Apple contacted the customer via telephone and email on October 28, 2024, however, we have not received a response. Unless we hear otherwise, we must assume the issue described in the customers submission has been satisfactorily resolved. Should the customer need further assistance, they may follow up with Apple Support utilizing the link in the October 28, 2024, email, or via the support links below.

Apples support site is available at ******************************************, and Apple Support telephone numbers can be found in Apple Support article Contact Apple for support and service, available at ******************************************/en-us/HT201232.

Apple considers this matter closed.

Sincerely,

Apple Inc.
Customer response
11/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *********

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforApple Inc.

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary