Customer ReviewsforApple Inc.

I purchased a IPhone Pro Max 15 September 2023. I attempted to return within 3 days but they would not take the phone back. They told me to wait a while and I would get "use" to it. Shortly thereafter I had to leave the country and I tried to contact Apple while out of the country regarding the rejected return but they were unable to help me from ******. When I returned, they refused to take the phone as it had been more than 30 days even though I tried to return it within 3 days due to medical/physical issues. I recently learned from **** they never received the trade-in and could not give me the credit I was promised. I have talked to numerous managers at the ************************* ***** location and the issue has still not been resolved. I strongly suggest not using this store. I definitely will never purchase an Iphone or Apple product in the future. I have since learned the new phone is not reduced by the value of the trade-in which I was not aware of. This business did not apply nor receive BBB accreditation.

Frustrating purchase experience at Apple Store!Recently I purchased unlocked iphone 16 pro for my personal use at Apple ************** in ****************. I paid in full at the time of purchase. The sales agent asked me where I was working and he wanted to find if there were any discounts through my employer. Looks like he ended up associating my purchase with my employer without my approval or knowledge. Unfortunately I didnt realize this at the store since he couldn't produce me a physical receipt and sent me an online receipt. I setup my phone and it now shows that the phone is managed and supervised by my employer. I see a *** profile on my phone and I don't have controls to even erase the contents of my phone. This is a frustrating experience as a buyer. I then looked up my receipt and the receipt shows the name of my employer. I find this extremely frustrating that as a consumer I had been deceived and disappointed while I was spending my fortune on this device. I believed ********************** support and apple genius bar can resolve this problem. They both said I have to work with my employer to get the *** profile uninstalled. I wanted to just return this device and walk the other way since my purchase experience was ruined. However I have to work with my employer, get the *** profile deleted before the store could even take my phone back. This is extremely disappointing. The associates at the store showed no care while dealing with this. They simply said the sales agent did the right thing because some businesses give credit to their employees for using this relationship and this is the first time they have seen this problem on a personal purchase. There was NO APOLOGY, no motivation to get things right for their customers. What a JOKE! I contemplated a lot before buying this phone and now I regret buying APPLE. I would be spending my energy on returning this device and moving my loyalty to a different phone manufacturer.

******* la compra de giff cards de Apple, con el objetivo de comprar el iphone 16 pro Max de 256 G, no pude realizar la compra, ped ayuda al soporte el cual accedi a ayudarme en la compra, en ese momento se suspendi mi cuenta y qued preocupado, la operadora me dijo que no haba problema, que haba solucin y que en 48 horas me habilitaban la cuenta, voy ** de 10 das y solo me dicen que se suspendi y que revise trminos y condiciones, lo peor de esto es que ellos aceptan tu dinero para realizar la compra de las giff cards pero te deshabilitada la cuenta y no te *** razn o motivo y tambin te dicen que ese dinero se queda congelado, no te derivan a otra instancia o alguna apelacin para que revisen tu caso y se resuelva, es una muy mala experiencia para mi, y sobre todo para los que nos cuesta generar ese monto de dinero el cual ellos dicen que est perdido ( congelado).

Apple customer care and warranty service is GARBAGE. they have incompetent people answering the phone, not doing their job and very unhelpful. Basically they don't care to help and tell you there's nothing they can do. My son's phone heats up and I contacted apple to try to get a replacement under warranty and they basically told me no because no one has gotten burned or injured from it, therefore they don't feel that the device is unsafe!! are you F***** kidding me??? Absurd!!! I've owned many Iphones and own multiple devices, but never in my life has anyone told me this non-sense, and I am especially upset because it has to do with my child's safety. Shame on you APPLE, for all the money you charge for these devices.

Better Sleep App - Apple, *** Novembrer 4, 2024 I saw a repeated TV advertisement on *** and/or ********** offering Better Sleep. The TV Commercial encouraged downloading the Better Sleep App for more information. After seeing this TV Commercial several times, I download the *** to see if there was such a technique that would allow someone to received better sleep. After downloading the Better Sleep App on my iPhone, I opened it up and I was instantly charged $52.99 that came out of Bank Account. I'm like what in the world is going on? I went to my laptop to find out that I was, in fact, charged $52.99 by ************************** - just for downloading the *** and Opening it up.This is Fraud. I was never given any details whatsoever about being charged for any amount. Being I had good experiences with Apple in the past, I went to my Apple Account to request a refund - just thinking it would be no problem and it was just a mistake.However, I received a reply the next day stating my charge was not eligible for a refund. When I challenged the review, response again I received another reply stating the same - my charge was not eligible for a refund and this decision was final allow no further contact.This was the rudest and most unethical business transaction I've ever experience. In addition, this charge was Flagged as recurring annually. I don't know if the recurring charge is cancelled or not because of the level of difficulty navigating the Apple website and the Better Sleep App. I removed the App, and now I'm filing a BBB complaint and will challenge the transaction with by local Bank.These Corporate Giants are ruthless and unethical. I will now file letters with the TV Networks airing this commercial and send it to all the local News Networks for investigation.We to stop this kind of business practices. Plus, it is impossible to call ************************** and talk with anyone - it is just a maze of prerecorded answering machines that transfers you from one machine to another.

Apple banned my ****** account for no reason at all with no warning. Apparently there is no appeal process.

I recently made an appointment at an Apple store to have the battery replaced in my nearly 4-year-old iPhone 12. After going through the effort to back up the data, remove sensitive apps, and making the 58-mile round trip to the store, I was told that I was "ineligible" for a battery replacement. Even though I was willing to pay for the replacement (which Apple on its website says is available for $89), the store employee told me they only replace batteries that have a capacity of less than 80%.While the 80 percent restriction is a condition for a no-cost replacement under Apple Care, there is no indication on their website that this restriction exists for a paid replacement. Nor would any rational person guess that Apple would refuse a customer willing to pay them their stated asking price, $89.The employee said that if I was concerned about the charging level on my phone, I should buy a new one. My guess is that this is Apple's reason for the 80 percent restriction. Beware if youre thinking about replacing the battery in your iPhone using an Apple authorized service center (I received the same response when I visited Best Buy). You'll be wasting your time unless the charge capacity is below 80%.

NEVER use ***** website to purchase gift cards. I bought a gift card which states I will receive usually in up to an hour. They took the funds within 2 minutes, but no card emailed. Well next day no card. Contact chat with agent. They were to escalate my case. Later that night it was cancelled. Contact agent and was told they couldnt "verify" me. They took the funds, sent me an email stating I would receive the card in up to an hour.... but you couldn't verify me? And worse my refund will take 5-7 business days to be put back on my card. And they are #3 on Forbes 500 companies list. Absolute Joke.

Out of 20 years of having an apple even my kids were raised with them. I have been screwed over so bad because my backup phone was stolen and I reported a $70 charge in 20 years. They canceled every Apple Cash every account over someone stealing my phone using my Apple Cash to pay their electric and I didnt even get the money back. Several games owe me thousands of dollars they left me without electric. Im disabled they did not care ************* did not care theyre hateful and rude. I purchased a brand new set of beats audio in January. I called in the February maybe beginning of March they have a year warranty still the lead came open and I lost one and it had AppleCare plus for 90 days. They would not replace it. They told me there was nothing they can do so now I have a pair of apple or beats audio studio for $260 headphones that I cant even connect one too because it wont Bluetooth to the brand new bones and they refuse so does beats audio

The company keeps forcing me to buy its products or I will lose service in phone I think its ridiculous