ComplaintsforStudio Luna Body Sculpting
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Complaint Details
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Initial Complaint
02/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Yesterday Feb 11, 2024 around 12 pm, I went to get a facial at this facility and at the end of the facial I was brought to an office to talk about all the programs they have available. I told them I was not interested at the moment and still insisted for me to stay and listen. At some point they say they have a perfect program for me and made me sign some documents. When I looked at the computer I can see that the gentleman was applying for credit from Care Credit. I told him several times I did not want my credit to be ran and he said It wouldn't because it was for medical. Me trusting what he was saying I signed all the documents. They even set my appointment for next week. They also made me lie on the application. I told them I didn't work and still made me put down that I make $200,000. He mentioned that they don't look at proof of income. When I woke up this morning and checked my emails I noticed an email from the credit bureau that I have a hard pulled on my credit and on top of that, another email stating that the business had already charge $1000 from the Care Credit even though my appointment is next week. I'm doing whatever I can to solve this issue on my own and I'm hoping that you guys can also help me on your end to get a refund for the $1000 from Care Credit plus and additional $5000 for damages to my credit when I'm in the middle of trying purchasing a home and now unable to even apply because of this. Also remove my credit hard pulled from my credit so I can continue my journey of becoming a first time homeowner.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.