ComplaintsforAcademic Support Center
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Complaint Details
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Initial Complaint
09/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I reached out to this company because the college I went to was sued by two different states, and the **************************. I should of been able to qualify for the borrower defense or the closed school, this company didn't do anything but sent my loans to ******************* in **. My loan payment is higher, now. . Now, I have to file my own borrower defense first and get a decision to see if I then need to file for closed school. I'm not sure why I paying to do the work, they told me they would consolidate my loans or get them forgiven. Really no information on the CEO? I did file some complaints regarding fraud; very misleading, promises they don't or can't deliver and when I told them I spoke to the **************************, they didn't seem so happy but I had to talk to them because my college has been sued, closed and are still collecting from past students. I feel if your hands are clean; you don't you don't worry about complaint. I did file complaints with attorney general's office to see if this business is really legit. ************************** has a list of school sued on the website, I would think this place would absolutely have that list to help customers. They had zero clue and the EdFinacial had no clue either. They advertise they will find a perfect solution, make it easier for the customer and start saving. Did anyone get this service. If the ************************** has a list of schools that can get us relief because of fraudulent loans from the college, this place might want to get that list. ****************************************** will provide it to them because that is how I got the list. I'm out money on promises they couldn't or wouldn't deliver and I'm now I have to submit my own forms to get the relief I should have on the lawsuit from the college I attended.Initial Complaint
08/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company falsely claimed to provide loan forgiveness assistance and withdrew $174 from my account. They are not in fact a real company. They have scammed me for my money. The event occurred on August 22, 2024. The company is academic support center in **********, ca.Initial Complaint
09/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I make an automatic monthly payment every month to Academic Support Center in regards to my federal student loans. Each month they send a reminder with a phone ************** address in case I have any questions.I called the number, ************, and emailed ******************************* but both are blocked/invalid. Im stuck sending automatic payments without being able to ask a question and have no way to get in contact with anyone there. Ive tried their website and they have the same exact phone number and email.Initial Complaint
08/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Cannot reach anyone at the company...email and phone #'s are no longer active and continue to try and charge my credit card on loan that was closed/paid off.Initial Complaint
05/27/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was contacted my Academic Support Center on Aug 25, 2020 CLIENT: ********************* CLIENT ID: ****************. I have tried to reach out to them to cancel my contract and no one has returned my emails or calls. The phone number given ************ goes directly to fax. I call the ************ and gave a message that "the number called from can not be reached from your area."
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Contact Information
34163 Pacific Coast Hwy Ste 250
Dana Point, CA 92629-3833
Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.