ComplaintsforBiomax Health Products
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Complaint Details
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Initial Complaint
03/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
company offers a 100%satisfaction guarantee or your money back. i have tried several times to reach this company and only get a voicemail that says just leave your name and # and someone will get back to you. Have not heard back from them.Initial Complaint
07/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On July 25 I believe, 2022, I called bio *** or Penetrex number and spoke to a lady and she said if I wanted to order the Penetrex joint and muscle therapy 3 ounce gel that I would have to do it online at penetrex.com. I went to that site and ordered two bottles total $39.92. At the end of that site it would not go further to let me order unless I checked off a box where it said something about recurring subscription. I did not know what that was but I checked it and my order went through but along with the order I saw that I would be getting this order every month. My mistake in interpreting what that paragraph said but it was not fair that I could not order without checking that box. So in order to correct it I read that I had to go into my account and correct it there. I could not open an account because it would not except my password so I have no way of stopping this recurring subscription that I never wanted in the first place. I just wanted that one order. I have sent emails I have calls and I cannot get a response from anyone. Ive left messages and I dont get a call back. Im completely frustrated because I cant do anything about this recurring subscription for this product. Can you please assist me. Thank you. *************************, *********************************************************************************************************. ************
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.