ComplaintsforHair Spa La
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Complaint Details
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Initial Complaint
09/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I have attempted to contact the company via phone call, ********, text message, and Instagram, but have not received a response. At this point, I would like to request a refund for my order.I placed my order on September 1st and have yet to receive it. Since this month is almost over, I believe it is reasonable to assume that I should have received my order by now.Initial Complaint
08/28/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I made a purchase on 7-30-2024 I received an order number and I changed my mind in 5 mins and tried to email Hair Spa LA back to cancel. I used email provided and it bounced over and over I tried another email same thing happened. I called 5x's each call was voice mail leave message no call back. I have called this only number posted again and now its full. I have NOT gotten an email nor call back and its now 8-27-2024, also I have no product. This is sad since I have done business with this company a year and a half ago with no problem. I want my money back period and they need to be shut down from the internet!!! I ord Xtra Strength Regrowth Serum now I have to wait 90 days for my ******************* to file a dispute and investigate this problem, and Hair spa la received my paymentInitial Complaint
05/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a product last month and the product has not even shipped. I have asked for a refund with no response. I have filed a complaint with my bank and Im filing a complaint here.Initial Complaint
04/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased some products online from the company and I never received themInitial Complaint
03/25/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Dear BBB,My name is ***************************. A few weeks ago, I found the Hair Spa La website, and I decided to purchase hair products. On March 11, 2024, I placed my order for Extra Strength Hair Regrowth Serum Bundle (2oz) 3, which totals $181.80. To my dismay, I have not received any communication from this company. I have tried to call the company number several times and sent multiple emails, but I have not received any communication. Today, I conducted a ****** search, and to my dismay, I read very disappointing, horrible reviews about this company. Luckily, I found your website information, which gave me hope to get a refund. THANK GOD!I want to get my refund now. I want to thank you in advance for your assistance with returning my $181.80. I eagerly look forward to your feedback. Have a blessed day!Regards,*************************** *********************** ************Initial Complaint
11/28/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered from now in October 2023. Ive been trying to get a refund they wont email they wont answer the phone no response whatsoever is this a scam company or what I need a refundInitial Complaint
11/14/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered the 2 for one deal for the hair growth oil and it was 2 months before I received just one of them but the reason why I received it was because I did a dispute on my card. They just sent me one to say that they sent the product to me so that the dispute would be unfounded. They change numbers all the time never the same one. This company is a SCAM and I would like for them to be shut down and held accountable. Even though it was a small amount imagine how many people they have gotten for that small amount.... it adds up. And if someone sees this dont buy from. them. pleaseInitial Complaint
11/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased Hair products on 9-03-2023, received shipment statement with **** tracking number stating the post office was waiting the item. As of today's date I have not received anything. I have spoken with a ************ several times and he stated my product was on the way but I have not received anything, After a couple of weeks, I spoke with ************ again and stated I wanted a refund, he stated he needed to speak with someone and still nothing. I also spoke with a Mr. ******** and he stated he would call me back. A call I have yet to received. I want a refund. This is just shameful.Initial Complaint
05/30/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order April 15th. Money was taken from my account. It is now May 27th and I have not received the item, a refund, nor a response from this business about the issueInitial Complaint
05/02/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On April 2nd 2023, I placed an order for extra strength regrowth serum from Hair Spa LA. Order#****** The money was debited from my account on April 2nd. According to the website my order has been received and is ready to ship. It has maintained this indicator since. The nature of my dispute is that they have not sent the product and the company is unavailable by phone with no live person to answer and a voicemail that is full. To my mind that is not a working customer service number. They have not responded to my emails. I am getting zero communication from them concerning my order and to all intents and purposes there is no product and they have scammed me. When one scrolls down to the 1-star reviews one will find that multiple people are having or have had the same issue, with no product received and no response to inquiries. The business has not tried to resolve the issue because they do not respond they have not shipped and there is not a functioning customer service department. This Business takes no accountability appears to be fraudulent and therefore should be shutdown. Perhaps all 5-star reviews are fake.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
49 total complaints in the last 3 years.
7 complaints closed in the last 12 months.