ComplaintsforTender Leaf Toys

• Initial Complaint

  12/31/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  To Whom It May Concern: The business "Tender Leaf Toys" sent the package to the wrong address. I would like a shipping label sent to the correct address. ****** and ********* ******************************* I have put the correspondance below the useful information you site requests. Sincerely, ******* * ***** Date of the Transaction: 12/11/2021 Amount of money spent: $95.94 Business provided: Delivery of "Wagon with Block" set Nature of dispute: Delivered to wrong address. Online registries usually auto populate the delivery address. The site was unclear as to where the package was being sent. Resolution: Business refused to send shipping label. tracking: ****************** Tender Leaf ORDER #***** PO: #***** Order ID: ************** Ship date: 12/13/2021 Warehouse: *** Correspondance *****ed to billing address not shipping address2 ******* ***** ******************* To: ********************** Sat, Dec 18 at 3:47 PM To Whom It May Concern: I bought a "Wagon with Block" from an online registry (babylist.com) which to me to your site. I bought the item and wanted it shipped to Eugene, Oregon. The package was instead sent to me in Rockville, Maryland. To remedy the problem, could you send me a UPS shipping label to this e-mail address (*****************) to send the package to Oregon? Sincerely, ******* ***** cell:************* Billing Address ***************************************** *****ing address ****** and ********* ******************************* Order: #***** PO: #***** Order ID: ************** Ship date: 12/13/2021 Warehouse: *** Style #/Part#: ****** Description: Wagon with Blocks **************************** To: ******* ***** Mon, Dec 20 at 1:54 PM Hi *******, Unfortunately we can not provide you with a label for this at this time. We received the order with instruction to send this to Rockville Maryland and we have done so per the order placed Sincerely, ******** *********************************************************

  Business response

  05/02/2022

  Business Response /* (1000, 8, 2022/02/14) */ We received an order from customer on 12/11, and we processed it and had it shipped out on 12/15 and our system automatically emailed customer with tracking information per our automated system. the item was then delivered on 12/16 on 12/18 we receive email from customer saying that the package was intended to go to an address in Eugene, OR and had asked for us to provide a shipping label for it to be shipped to Eugene. Once we returned to the office on Monday, 12/20, we reviewed the request and declined the request because we felt that it is unreasonable for us to cover a second shipment cost for the item when it was an error on the customer's end in the first place. Consumer Response /* (3000, 10, 2022/02/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Tender Leaf Toys is using registry sites that redirect customers to their page. Sometimes people that go on registry sites keep the actual address of the delivery unpublished for a variety of reasons. I buy many items online and know to look for the delivery address. I did not see that on this site. It appears that Tender Leaf Toys does not have a site that make clear that they are sending all packages to the billing address. Business Response /* (4000, 12, 2022/03/03) */ We here at Tender Leaf Toys do not work with any registry site, that is at the discretion of the customer for creating gift registry for themselves. Included is the first page of our check out page, which is the standard check out page through the Shopify platform. It will ask for shipping address and then ask for billing address with the default being the billing address is the same as the shipping address, not the other way around. As the screen grab clearly shows, payment option is step 3, because we have to determine the shipping charge before we can ask for billing details. If a gift registry inputs a default address without allowing for change, that is unfortunately not something we can control and are not responsible for. We are not aware of every possible platforms available and their unique interaction with the Shopify platform, and we can not be reasonably expected to know every possible platform interactions. Consumer Response /* (4200, 14, 2022/03/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business is sending me the same refusal. I do not think any further action will lead to a different result. I need to mail the gift myself because the child will soon reach the age where she will want to play with the blocks that I bought. You can close the case as unresolved to my satisfaction.

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