Customer ReviewsforT3 Micro, Inc.

I have never been more disappointed in customer service. The website placed an order that I didn't even want to purchase, and then when I got in touch with customer service, they refused to cancel the order.I had to wait for the item to get here to process the return.I was out $400 for over a week. I am never going on this site again.

Hi *******,Thank you for the review and feedback. To provide you with all the necessary details. Your order was placed on July 31, 2024, at 11:26 pm PST, and your cancellation request was submitted to us at 11:29 pm PST, outside of our business hours. Our **************** team responded to you promptly within 10 minutes of our hours of operation, at 8:10 am PST. We understand that the response you received may not have been satisfactory to you. However, it is important to note that our company policy states that we are unable to cancel orders once they have been submitted. We apologize if our policy does not align with your expectations. In this particular instance, although we were unable to cancel your order, we did extend the option for you to return it at no cost. Once your return is received and processed we will issue your refund. If you have additional questions or concerns you can contact us directly at ***********************************

Worse return policy. Very expensive tool to purchase and having to jump through hoops to get a replacement. Why can a replacement not be sent out without cutting the cord to the product??? And to top it off if you cut the cord they will not be responsible if your claim is not approved for what ever reason they deny it. In my opinion if theyre asking to cut the cord to get a replacement they should approve it 100%

We're so sorry to hear about this experience with your product and were looking forward to making this right for you.We can understand your concern about cutting the cord of your product. To provide some added context, our warranty process was designed to protect consumers from any potential harm. If a product is not working as intended, we need to see that the cord has been cut so we can know that it won't continue to be used.Furthermore, we also designed the process as a convenience for our consumers, so you won't need to worry about shipping the item back to us. We're happy to further assist you in getting your product replaced. You can reach us at ***********************************

I ordered a curling iron from Sq T3 Micro and returned it as I decided it wasn't for me. My acct was charged. After returning it I received correspondence that they received it and have the Fed Ex # showing they received it. They are denying they received it and will not give me my money back. This company is fraudulent and I would not order from them.

****** was advised that her return was received and her refund was issued on 4/26/2024. After looking into the issue the refund has been processed three times due to transmitting back to her bank. ****** then reached out to her bank and filed a dispute with her bank as we were working to resolve the issue for her. Her bank has provided her with a refund and this issue has been resolved. No further actions can be taken on our end as this customer has received her refund.

I placed my order on Friday today is Wednesday I still havent received my confirmation email. When I try to log in to the account I made I cant find it and I cant reset my password. I tried contacting them through email, chat, and phone. They hung up the phone on me, never responded to my chat still waiting for a email response. They took my money for sure but not sure if Im getting my product. I honestly feel like I been robbed and I will be using my platforms to speak on this

Hi *******, I am pleased to inform you that your order, number ***********, was successfully placed on February 9, ****, at 4:16 PM PST. We promptly sent you an order confirmation email on the same day, using the email address provided during the ordering process. To locate these important emails, please check your Promotions Folder within Gmail. I can confirm we have resent the emails for your records.Yesterday 02/14/**** you sent us an email stating the following "I ordered on Friday feb 09 ****. I still havent received a confirmation email and I cant log into my amount its like its never been made. My money is gone but thats it . No product"We responded to your inquiry on February 14, ****, providing you with your order number and tracking number. However, we have not yet received a response from you. Should you have more questions or concerns you can respond to the email, we are happy to help.

it's been over 2 years since these reviews have been written & nothing has changed with T3 customer service. I received an item I did not order and & wanted to return, as well as tell them I did not receive an item I DID order, so I emailed ****. service. The person who responded did not read the email and wanted photos of all that I ordered. She copied and pasted a general response. Her name was ***************** & did not understand what I needed. Now I have been trying to speak to a real person. it is impossible. I want to return and receive a credit for the item T3 did not send me. I'm thinking about contacting the attorney general's office in my state.

Hi **,Thank you for submitting your review. After looking into your email. I do see that we assisted you yesterday via phone. You spoke with ******* and she explained that anytime you receive the wrong item we ask for photos of what you received so we can provide it to our warehouse Manager. ******* also provided you with a return label and explained our process. Your issue was resolved quickly on the phone. Can you confirm your issue has been resolved?

I think I need to return this item. But yet, I dont want to...

I purchased a dryer. I registered my product for a 2 year warranty. I received an email offering my a $25.00, gift card for "15 minutes of my time", if I complete a survey regarding my model of dryer. I completed the survey and it did take longer than 15 minutes. I waited patiently for my gift cardas I have a cart of items I want to purchase from their website, that are on sale. I wanted to use my gift card for the sale, which I can. Bring the cost down.

The survey was completed approx end of November beginning of December. I emailed ****** at T3 Micro. I provided all the details she needed regarding the survey I completed. In addition, my email is attached to the registration of my dryer, and therefore, it would not be hard for ****** and company, to verify things without me proving them with details. However, ****** emailed me back with patronizing ****. Asking me the information that has already been included, or she could have found out on her own. The typical run-around. Eventually, I called ****** and company out on the running around. I promised I would file with Consumer protection, and would make the emails public on SM. I also informed them I had no problem returning my item and investing more into a Babyliss dryer, with the ******* engine, that has an amazing warranty, too. I had my gift card sent to me right away.

In the body of my last email to ******, I expressed my concern of the treatment I received over a stupid gift card. Imaging what would happen if I had an issue and wanted to apply my warranty? T3 Micro literally states they decide what happens on the warranty, to which, can be intimidating. But, if you live in *******, we can hold large corporations accountable for their products.

If I did not inquire and stick up for myself, I would not have received the gift card. This needs to be investigated. How many other people completed that survey and got screwed?

Thanks for taking the time to provide your feedback, Jess. We always strive to be as professional and helpful as possible and we're sorry to hear that you had an unsatisfactory experience working with our team. We can see that the processing of this specific round of gift cards was delayed by the holiday season, but we were able to use the information you provided to locate the survey response and request expedited processing of your reward. We apologize for any inconvenience, but if we can help with anything esle, feel free to reach out to our team for further assistance.

I have tried to call T3 and send emails, it's sad that I spent $500 for product and did not receive it! They sent me someone else's order that's had only hair rollers in it! How can the product be so expensive and there is no customer *******? I need my money or my product!

Thanks for taking the time to leave this feedback, Latasha, and we're very sorry to hear about this issue. Our ******* team is currently experiencing an unusually high volume of inquiries, but our team is working hard to answer each one as soon as possible. If you could send us an email at *******@t3micro.com with the details of your shipment, we'll be happy to look into this and make it right for you!