Customer ReviewsforPC Mall

So they had an iPad sales, they took my money, then they cancelled my order and didn’t care to notify me about it. Now it’s Beeen a week since they took my money and still not showing the refund on my end. Their customer service is non available, you call or email and never get answer. If you can avoid buying from them I will do. Never again

Very unreliable seller , I ordered the iPad just to find next day they can cancel the order with convenience and not even send any email with update on order.

I placed an order received a receipt showing the wrong address. Then I contacted them and the lady was very helpful and changed the address. But then I get billed a second time for the same order. I contacted TigerDirect.com saying they had charged my card twice. They said they need to transfer me to the department dealing with Credit Card Payments. I would get transfered to dead lines. The phone would act as if it picked up but no one would speak. I contacted my credit card company and they issued me a new card and started a fraud investigation. I used Tigerdirect in the 80s with no issues I wish I read these reviews before using them again

Ordered a PC and got an email confirming the order. However, when I checked on the order status later I found that it had already been cancelled. Did not get any notification of the cancellation. When i called ******** service, the first one told me to just wait and the second told me the inventory was gone. On the website it seems there has been no update and you can still order. Really terrible way to run a business and makes the company look sketchy. At least notify the ******** when an order is cancelled and don't waste their time.

After 3 attempts to get a Return Authorization number and no word back, I'm heavily disapointed in the ******** service. Years back in the 2000s they were a decent company to order from. Now I have to try to sell my keyboard on eBay.

Ordered a Dell refurbished computer with free shipping for a ********. Website said "Shipping: In Stock. Usually ships next business day". That was early in January. Got an email about a week later stating that the item was back-ordered and would ship on January 31st . It's now February and ******** service says that it will ship on the 28th.

"Chatting" using their website and calling ******** service got nowhere. Finally had to cancel the order and reorder the same computer from one of their other refurbishing partners only this time with a shipping charge.

I've found in dealing with Tiger Direct that they are selling items that they do not have in stock with out noting that fact in the description of said item on their website. If I had known up front that the item was not in stock that would have greatly influenced my choice in ordering.

If possible, I would also give this company 0 stars! I have been trying to resolve an order issue that I had with them on monitors for over three months now, with no response. DO NOT PURCHASE ANYTHING WITH THIS COMPANY!! YOU WILL BE DISAPPOINTED!!

I would give this company 0 stars if possible. I ordered the memory I needed for my desktop at home but the memory they sent me was the wrong kind. I thought maybe their website just had the wrong description. So, simple, call the company and get a refund or a replacement. I called on the weekend and was informed by voicemail that the ******** service department is only open M-F 8-5. Called back on Monday and the operator said they would have to transfer me to the correct department. The call disconnected. This happened 4 times before I finally got to talk to the right person.

The new person informed me that I would be responsible for shipping charges and be charged 15% restock fee. This is for the wrong merchandise. I asked to speak to someone else and they were able to get it where I wouldn't have to pay the restock fee but I am still responsible for shipping. I begrudgingly accept this and they stated that I would receive an email within 5 business days with a return label and instructions for sending back.

I waited for 6 business days and then called when no such email came to me. I was then informed that it would be between 7-10 business days for the return email to get to me. Waiting again.

I waited another week and still had not received the email. Called back yet again and was informed that I would need to speak to the account executive of the order. They reached out to get the information on how to call this person. They had no directory, they were just reaching out to the person through IM. This operator then comes back to me and says that the reason I haven't received the email is because there was information missing on the return. He stated that they reached out to me and could not get me. I never got a phone call....never an email... never any kind of communication. I asked him what information he needed. He said he needed the part number. Even though he has my order number, there is no part number on the order that he can see. He sends me an email, which I ask him to send while I am on the phone with him. I get the email and send him pictures of the merchandise.

I asked to speak to a supervisor and after being on hold for ten minutes I am told that they will just have to call me back. Here I still wait.

Tigerdirect used to be a reputable company which is the reason I went through them this time. They used to handle my orders well but I haven't ordered from them in a few years. Wow how time changes things. Not sure what Mickey Mouse kind of operation they have going over there but it is very clear that they do not care about their customers or reputation. I guess it should have been pretty telling when you go on their website and the last reviews allowed on the site were from 2016. I tried to leave a review on their site but I got a message stating that only positive reviews would be posted as it helps provide customers a positive shopping experience. If that is the case, they haven't had a positive review since 2016.

Shame on companies like this and scamming people out of their hard earned money. Why are you even in business still?