ComplaintsforThe Phantasy
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Complaint Details
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Initial Complaint
10/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed on order on 3/28/24 for a tank top. The business says to allow for shipping in 34 weeks. It has now been over 6 months.I would like to be refunded but I cannot contact the business. Over the past few weeks I have tried emailing them, messaging them on Instagram, and using their chatbot on their website, all with no response.(Even if I still wanted the item, it has been so long since ordering that I have since moved address and would at least need to update that with them, but they are unreachable at the moment.)Initial Complaint
09/30/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I bought tank tops from this website for a concert on July 8th. On their website, it says that the tanktops should take up to 4-6 weeks for the order to be filled and that the items are non-refundable. I needed the tank tops sooner than that, so I tried to email their support 3 times over a few months to find a solution. I asked at various points to cancel the order or exchange the items. However, I never heard back from them any of the times that I contacted them. I had given up on contacting them, until today, September 29th, when I got a notification that my order was ready for shipment. I am incredibly frustrated with their customer support. It has felt impossible to communicate with them and I am upset that I am finally getting my package, months later than expected.Initial Complaint
09/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Placed order 4/7/24 for one t shirt that never shipped. Ive heard negative things from friends but had ordered from Phantasy before without issue so still continued to place another order. This order has never been shipped despite me emailing, commenting, and direct messaging the company. The brand has now shut off all commenting on their instagram and is fully ignoring my dms. It is now nearly October and this shirt was ordered in April-zero updates or resolution have been offered.Initial Complaint
08/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order with this company on May 21st of 2024 and never received my package. I received no tracking number and then reached out to the company via email June 19th and received no response. I commented on their instagram my concerns and my comments were deleted. I sent an instagram dm to the founders personal account on July 13th and no response. It appears this company is a scam to regular customers which some have stated on tik tok. Meanwhile orders for celebrities/influencers get sent out with no issues. This company has no problem providing items for pop up events in collaboration with celebrities such as ***************************. All I would like is my order fulfilled and if not a full refund.Initial Complaint
08/15/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order with Phantasy for tank tops. I never received the order, I have emailed asking for information or help many time. I have never received a response from the company,Initial Complaint
07/17/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Date of transaction- June 14th, 2024 Amount paid- $26.10 What I ordered- They were supposed to ship me one tank top Nature of dispute- This dispute is individual, however many others have been scammed before Did they try to resolve?- The business will not answer any of my emails, they don't do refunds, and they have yet to ship my package out This business also claims to sell its products to singers to wear on tour which is untrue.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
8 total complaints in the last 3 years.
8 complaints closed in the last 12 months.