ComplaintsforSolurPowur
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Complaint Details
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Initial Complaint
06/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Back in January 2021 I got solar panels on my roof with a company by the name of Solar Powur. When the representative showed me the presentation he mentioned all my savings etc. also mentioned that if I got the Solar panels that I would receive a ****** check when I got my income tax that following year due to a 23% tax break for getting the panels. And apparently that could be used to pay a portion of the panels off. When I went to my CPA he told me that information wasnt true and I received noting back for having the panels. Then on top of this when I went to check how much I owe as Ive been paying for about a year now I STILL OWE ******! I called the company to see why I owed so much and she said I was paying the APR and that my **** will also be going up 100$ in a few months. At this point I feel they 1. Didnt give accurate info about the tax return 2. Need to train their people better or not give out information they are uncertain about and 3. The panels dont even make a difference on my home and I dont want them. Last all the money I paid on interest I want it refunded to me and have the panels removed from my home.Business response
06/16/2022
Hello Grace,
We are sorry to hear that your experience was poor and there seemed to be a miscommunication with the installation company you chose.
Our services aim to connect consumers who are interested in solar power with experienced companies in your local area. Though we vet our partners, we ultimately leave it up to you to choose which solar install company to move forward with. As we are not tax accountants, we also suggest that anyone looking to take advantage of the tax credits to confer with their CPA or tax accountant to ensure the full benefits of the break.
It is advised that you reach out to your original sales person and install company to address the issue at hand.
Customer response
06/16/2022
I refuse to let this be the only thing you all do to resolve this issue.
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Contact Information
315 S Coast Highway 101 PMB 528
Encinitas, CA 92024-3543
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.