27 Customer Reviews
Review from Jason D
1 star10/25/2024
I have been a lifetime oakley person. No more I must be on my 6th or 7th pair never because of a faulty workmanship I either wanted a change of style or misplaced them. Now never again I received a pair of radar locks for Christmas. The lens seems to be peeling or bubbling on the edges. I previously put in a warranty claim that asked for more pictures I submitted them and it was closed with no response I opened another claim and was immediately denied saying it wasn't a defect. I don't see any reason to buy oakley anymore if they aren't going to warranty $300 glasses this isn't a scratch it's bubbling under the coating on the inside by the nose. My opinion is that the lens wasn't sealed properly. Oakley has gotten my money for the last time unless they make this right
Oakley Inc Response
11/01/2024
Thank you for contacting us. I'm so sorry to hear that you need to purchase replacement lenses as your product was determined to be outside of warranty. We recommend checking our replacement parts site to see if the product is available there.
This site is maintained by our service department and is updated regularly. If the product is not currently available, we recommend checking back occasionally as they may be added in the future. To view this site, please click the following link: ***********************************************************************************************;Review from Ty L
1 star10/21/2024
Sent me the wrong sunglasses. Support offered me a 40% promo code and refused to return or replacement.Oakley Inc Response
11/01/2024
Hello ******,
Thank you for the additional information about your recent experience with Oakley. Your feedback is valuable in identifying opportunities for improvement as we strive to deliver the best possible customer experience.
We have refunded $266.95 to the original method of payment. Depending on the financial institution, this could take up to 10 business days to process and for the funds to be available. FSA/HSA Cards and AMEX Cards can take up to 30 days for the refund to be completed and for the funds to be available.
To express our sincere apology for the frustrations, we would like to offer you 50% off a future purchase on ******************************.
Please follow the below steps to use your discount code:
1. Visit ****************************** to make your selection.
2. Once you have made your selection, proceed to check-out (Please be sure of your selection before adding the code. Once the code is entered, it is marked as redeemed).
3. Go to "Do you have a Promo Code?" on the check out page and enter the promotional code below to order your eyewear at the discounted price.
Promo Code: AD1-88BX-MB18-M3X1
Expiration: 12/31/2025
*This code cannot be used on sale items, combined with additional promotions offered on the website or with insurance.*
We apologize for not meeting the level of service expected and hope we have satisfactorily addressed your concerns.
If this did not solve your issue, please reply to us so that we can assist you further.
Best Regards,
***** S
Oakley Customer Resolution TeamReview from Cesar S
1 star08/14/2024
BAD experience from the Apparently. "The Manger" of the Oakley Store named ****.(empl #******).. no last name since he was afraid of a complaint...Not sure if they get penalized when you return stuff and ask questions about prices.. This Manager has no People skills and terrible customer service...I went back to buy another bag and he keep acting with BAD ATTITUDE.. I ASKED IF HE HAD SOMEONE ELSE to help me and he said buy the bag on line... I wish ****** was there since he helped me last Saturday 8/10th and he was helpful answering question and made a sale, like it should...I will pick up my Glasses in few more days that I order from this Store and would not deal with this IGNORANT, ATTITUDE and RUDE Manager Named ****..I HOPE OAKLEY HIRE BETTER PEOPLE OR TRAIN THEM BETTEROakley Inc Response
11/01/2024
Thank you for contacting us. I am sorry to hear that your experience at one of our stores did not meet your expectations. We want to ensure we can resolve this as quickly as possible.
To ensure the proper team addresses your concerns we need to learn more about your experience in your own words. Please fill out our ************* Form so that we can best assist you. Once submitted, please allow up to 5 business days to hear back from the store.
To access the form, please visit:
**********************************************************************;Review from Thadeus K
1 star07/11/2024
VETERANS BEWARE!!! I have purchased 3 pairs of glasses from Oakley SI as I am a veteran. First pair of prescription eyeglasses. Had them for less than a year, both lenses the coating went bad and had sever crazing. They replaced them after much back and forth. Last week, my new pair of prescription eyeglasses developed crazing. I have submitted a request to have them replaced under warranty, we will see what happens. I just went to clean the lenses of the replacement glasses, and the s**** that holds the lens in broke, no head. So lets review, the replacement process for Oakley SI is painful at best. They have bad coatings. They break for no reason. Veterans, first responders, and anyone who actually works for a living (trades), stay away from Oakley. Oh, and by the way, since I bought on Oakley SI, the retail stores cannot help me in any way. They won't touch them. Moreso, they won't price match SI, so you can't just buy local and get help from local, they will only do SI pricing on the Oakley SI website. So, if you want the vaunted discount for being veteran or first responder, you can only do it through the website, and then they sell you overpriced, and poorly coated glasses, which you can only get fixed if you can figure out the labyrinth on their site to get them fixed. STAY AWAY!!!Oakley Inc Response
07/17/2024
Hello *******,
Thank you for contacting Oakley! I am sorry to hear about the issues you were having with submitting an online warranty claim.For additional assistance with submitting an online claim, simply gather the following information:-proof of purchase -picture of damage (close and far pictures)-picture of internal temple (markings of the inside left arm)Once this has been gathered, please chat one of our warranty experts for claim assistance and provide an on the spot evaluation at ******************************************************************************************* !
Thank you,
Luxottica Customer Resolution Team
Review from Sai K
1 star06/19/2024
One of the worst retail businesses that I can imagine. Placed an order for a sunglass on their website and the product was not shipped but my card was charged. Chatted with the customer service who apologized and said she is escalating the issue, and it will be shipped soon. 2 days later I get an email from Oakley saying it was their issue in the warehouse and my order is cancelled and I should place a new order. I followed as recommended and placed another order for the same product on their website. Guess what? Have the same situation. Did not arrive on the promised date. Called customer service and they apologized but the next day I got an email from a different rep saying the order is cancelled due to their issues in the warehouse. On two separate occasions they did the same thing to me for no fault of mine. This is just unethical business practices by a premium brand that charges you an arm and a leg for a piece of plastic! Definitely not doing any more business with Oakley. Here is the latest email that I got:I apologize for the trouble you have experienced. Upon further review, we show order H003XXXXXXXX was cancelled by the warehouse due to a system error. Our systems did not update correctly when the order was cancelled. I have sent your order over to the appropriate team to have the cancellation finalized. Once the cancellation is finalized any credit or debit card authorization hold currently being held on your account will naturally expire.Again, thank you for contacting Oakley. Have a great day!Best Regards,XXXXXXX OAKLEY, INC.WWW.OAKLEY.COMOakley Inc Response
06/20/2024
Hello Sai
We appreciate your continued loyalty. Please use the code below on your next online purchase to receive 50% Off (ONLY 1 Item up to $500). Valid until 12/31/24. Offer is not valid on clearance items, limited edition items, cannot be combined with other promotions/sales/insurance, and can only be used for purchases on our website. Other exclusions may apply.
Promotional Code: AD1-8P4R-MBDR-77RRThank you,
Oakley
Customer Resolution Team
Review from Jonathon B
1 star04/22/2024
Oakley Standard Issue for First Responders Because of the false advertisement of their product and warranty I urge all First Responders and Military to avoid purchasing from this company.On April 22,2024. Oakley Standard Refused to honor my warranty for my prescription sunglass lenses. The warranty states, COATING WARRANTY Oakley RX lenses carry a two-year, one time replacement warranty against front surface scratching, crazing, or peeling from the date of purchase. Lenses will be replaced in the identical form. Scratches caused by improper care or abuse are not covered by this warranty. To replace lenses under Oakleys Coating Warranty, please contact Oakley Standard Issue. When applicable, credit will be issued after the original eyewear is received by Oakley ******* Services. Please follow the Product Return Procedures described below to ensure prompt credit.They said that the lenses were not a manufacturer defect. I've only owned the glasses for 9 months. I have chips and scratches because of the defect in the lenses coating that I purchased with the lenses.Being a first responder this is very inconvenient. I urge all who work in the Military or as a First Responder to avoid this company if you want to save money and your eyes.Oakley Inc Response
04/23/2024
Hello ********,
Thank you for reaching out to Oakley via the BBB.
We regret to hear that your warranty claim was denied, and we are here to help.
After reviewing your account, it appears that yesterday (4/22) you were provided with a 50% off promotional code: AD1-7M68-MBMP-9G8B
You may use this promotional code to place a new order at your convenience.
Thank you,
Luxottica Customer Resolution Team
Review from Allen W
1 star02/13/2024
Sent a pair of sunglasses back for a refund along with a pair of gloves. Both items fell within all of the rules of their return policy. They took the gloves back and rejected the sunglasses. These sunglasses were supposed to be a limited edition pair, and they are not unless the limit is around 2 million produced. The customer service people lied multiple times about being able to return the sunglasses. Two different customer service reps lied and said, "I am emailing you a return label so you can get a refund." I never received a new return label for the sunglasses even though they were approved to return over the phone. Next thing I know, the refund status says rejected. The glasses are in perfect condition. The box is in perfect condition. The case is in perfect condition. I didn't even wear them.This isn't the first issue with their customer service. All they want to do is get you off the phone without taking a refund. As other Oakley consumers on here, I have spent a lot of money over several decades, but when something goes wrong or they don't want to refund any money because that model isn't selling as they expected, Oakley just says no we are rejecting the refund, even when nothing in the policy justifies the rejection. I am a loyal customer. Their customer service rivals car manufacturers. Oh you have a policy!?! Then abide by it. Stop training your customer service reps to lie. ********************** customer service negative 5 stars.Oakley Inc Response
02/15/2024
Hello *****,
Thank you for taking the time to reach out to Oakley via the BBB.
We regret to hear about your experience thus far, and we are here to help.
After reviewing your account and previous interaction history, it appears that yesterday 2/14 you spoke with *************** ******* noted that they initiated a return for order H00386293783 as well as sent you a pre-paid *** return label.
Upon receipt of your return, your order will be refunded to the original form of payment within 15 business days.
We appreciate your brand loyalty over several decades, and apologize for your experience with our customer service department.
Thank you,
Luxottica Customer Resolution Team
Review from Amber H
1 star12/18/2023
I'd give no stars if I could. I returned 2 pairs of glasses for 520 dollars. It's been over 2 months with no refund. I've called them 6 times and got the run around. Now I'm told after multiple talks with supervisors that my refund was denied. They stated when they received the return box, it was opened and all that was in the box was the plastic they were wrapped in and the paperwork. So because somewhere in transit, someone opened the box and took out the product, I'm not getting a refund. Smh. 520 dollars they are keeping from me because dishonest people stole the glasses. So my FSA card will not be refunded. I've always loved Oakley. However, I will no longer be doing business with them now or in the future. I will also be posting the same review on all social media and beyond!!Oakley Inc Response
12/19/2023
Hello *****,
Thank you for the additional information about your survey response and experience with Oakley. Your feedback is valuable in identifying opportunities for improvement as we strive to deliver the best possible customer experience.
Our parent company Luxottica contacted you regarding your refund. All the information you may need will be on that communication. We have no further information we can provide.We are, therefore, unable to process your refund.
If you think there was an error you can send a letter to this mailing address:********* Legal Department
4000 ************
***** ** 45040
We are sorry for the
Best Regards,
Oakley Customer Resolution TeamReview from Nick D
1 star10/19/2023
I'm a lifetime Oakley customer. I bought a pair of sunglasses 2 months ago that snapped in half for no reason. I explained to them that they must have been compromised before my purchase but they wouldn't replace them. I've spent thousands with this company! Very disappointing ??Oakley Inc Response
10/30/2023
Hello ****
We appreciate your continued loyalty. Please use the code below on your next online purchase to receive 50% Off (ONLY 1 Item up to $500). Valid until 12/31/24. Offer is not valid on clearance items, limited edition items, cannot be combined with other promotions/sales/insurance, and can only be used for purchases on our website. Other exclusions may apply.
Promotional Code: AD1-W144-MB4W-NMRG
Thank you,
Luxottica Customer Resolution TeamReview from George C
1 star09/18/2023
Have a bad lens lens looks like it is separating took to the store they say they never seen nothing like that but they wouldn't warranty themOakley Inc Response
09/19/2023
Hello ******,
Thank you for reaching out to Oakley via the BBB. We regret to hear that you are having problems with your glasses. I recommend setting up a warranty claim, by submitting a service request online at the following link: ******************************************************************************************* Please note that the link works best using a desktop/laptop using Firefox or ****** Chrome. This site is not compatible with mobile devices and other browsers.All Oakley eyewear is warranted against breakage due to material or workmanship defect for two years from the date of purchase with a valid proof of purchase. Oakleys warranty program does not cover scratched lenses. Additionally, *************** of Oakley products (i.e. sunglasses fit with non-Oakley prescription lenses) will void warranty coverage.Once your request is received, someone will be in contact with you in 5-7 business days via email with the options that are available.If you have any further inquiries, please respond to this email.Again, thank you for contacting Oakley.
Have a great day!
Best Regards,
Luxottica Customer Resolution Team
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