ComplaintsforQuinstreet, Inc.

• Initial Complaint

  10/03/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Im writing to file a complaint regarding a misleading ad from Insure.com that I came across on social media. The ad claims that insurance agents are "legally robbing" people when they pay for car insurance, which is simply false and damaging.The reality is that insurance agents only receive a small commission from the policy premium, and they are certainly not "robbing" anyone. The suggestion that agents are somehow pocketing a significant portion of what customers pay for insurance is misleading and paints an unfair picture of how the industry works. This kind of false advertising is not only dishonest but could easily mislead consumers into making bad financial decisions.I believe this ad crosses the line and should be addressed. I would appreciate it if the Better Business Bureau could look into this matter and take action to ensure that Insure.com corrects this false information.Thank you for your time and attention to this issue.

  Business response

  10/18/2024

  Thank you for bringing this matter to our attention. We take customer concerns and industry integrity very seriously. We value the trust consumers place in us and are committed to providing accurate, transparent information in all our communications.Upon review, we understand how the language used in the advertisement could have been interpreted negatively.

  We have removed the content in question from all platforms to avoid any further misunderstanding. Our intention was not to mislead or disparage professionals in the insurance industry but rather to highlight areas of consumer awareness.We appreciate your feedback and will continue to ensure that our messaging reflects our commitment to transparency and respect for all stakeholders.

  Thank you for your time and understanding.

• Initial Complaint

  10/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to formally lodge a complaint regarding the services provided by Modernize under QuinStreet. We entered into a three-month contract based on the promise of receiving valid leads. Unfortunately, our experience has been nothing short of disappointing and unprofessional.We agreed to pay $200 per lead, under the assumption that these leads would be legitimate and actionable. However, the leads we have received have consistently been fake. After transferring calls to us, we have noticed that customers frequently disconnect, and our attempts to call them back have been unsuccessful. This pattern has led to a complete lack of bookings, despite our financial investment.Additionally, we have accounts for both our ****** and ****** locations, and we are being charged for services that are not yielding any results. The lack of transparency and accountability from Modernize is troubling, and we feel that we have been misled.Moreover, we were not informed that calls would be transferred to us on weekends and after office hours. To add to our concerns, we have recently been informed that our account may be sent to collections. This is unacceptable, given that we have not received any legitimate leads or bookings from your service.We request immediate resolution of this issue and a review of our account status. If this matter is not addressed satisfactorily, we will consider escalating our complaint. They are exploiting the situation, and we should not be charged on our accounts.

  Business response

  10/11/2024

  We are committed to ensuring that home service professionals receive high-quality leads to interested homeowners, and we want to make sure you are fully satisfied with our services.

  Your account manager has reached out multiple times to discuss your account and explore available options, including potential refunds. They are also eager to gather your feedback and address any concerns you may have. We encourage you to connect with your account manager directly, as they are best positioned to provide further assistance and help you with any additional inquiries.

  Customer response

  10/11/2024

   
  Complaint: 22374437
  
  I am rejecting this response because: We have not been contacted by an account manager, and despite my multiple attempts to reach out via email, I haven't received any replies.
  I kindly request proof that the refund has been processed and confirmation that we do not owe anything.

  
  Sincerely,
  
  Roi *****

  Business response

  10/17/2024

  We apologize for any confusion regarding the communication with your account manager. Our records show that the account manager has been in direct contact with you, and during that conversation, you discussed how the call review process works, as well as other relevant details.
  Please be assured that the account manager is working diligently to address your concerns and is fully committed to assisting you. He will continue to work closely with you to provide support and ensure your needs are met.

• Initial Complaint

  09/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  As a victim of identity theft I am trying to get ahold of someone at QUINSTREET I received an alert on 9-15-24 and checking my credit report QUINSTREET popped up as one of the places the thief applied to for a loan using my name and information I have since filed a police report and have done everything possible that one can do to protect myself from farther harm. I am simply trying to get this fraud situation handled and removed from my credit report but no one seems available to take my calls at Quinstreet

  Business response

  09/25/2024

  *****, we apologize that you were unable to reach us. Per our conversation on 9/23, the vertical within Quinstreet that handles personal loan applications is called *****. Therefore, any email or other communication you would have received from ***** would be related to Quinstreet on your credit report. ***** only performs a soft credit pull when an application is submitted. We have unsubscribed your file from our system so no further action will be taken on it. I provided you my contact information, so please dont hesitate to reach out if there is anything else I can do.

  Customer response

  09/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  As upon filing the complaint I was contacted by Quinstreet and do in fact find relief in the response of our phone conversation. However Quinstreet should be advised that as well as maintaining their response for my own records I have also given their response to the detectives working my case if anything farther is needed  from Quinstreet either I or the detectives will reach out to the number that was provided to me
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  09/05/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The company will not stop sending emails. I have "unsubscribed" weekly, over the course of 12 months. I have never provided any information to them directly, they hide behind the acquisition/purchase of contact information.

  Business response

  09/09/2024

  Thank you for bringing this issue to our attention. I apologize for the inconvenience caused by the unwanted emails you have been receiving, especially after your attempts to unsubscribe.

  Upon review, we have found no previous interactions or records associated with your account. We exclusively respond to emails pertaining to inquiries or complaints, and we do not engage in email marketing to consumers. We recommend verifying the authenticity of any emails purportedly from Modernize, particularly *********************************** Apologize for the inconvenience.

• Initial Complaint

  08/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I wake up to text messages blowing my phone up at 1:44am regarding loans Ive allegedly applied for. Check my email, and theres 14 emails regarding loan applications. All of them say it was done by QuinStreet. Ive NEVER applied for a loan through this company. I wouldnt be up at 1:44 in the morning doing so anyway. My phone would not stop pinging. Highly upset that my information has been sold somewhere and loans are being applied for. Ive never heard of these companies either. Piece of trash company selling information.

  Business response

  08/26/2024

  *******, we apologize for any confusion. We searched our records and found an application in your name, however, no action was taken on it. We did not send the *** messages you referenced. Since you indicated you did not submit such a request, we have unsubscribed the application. Again, we apologize for any confusion.

  
  

  Customer response

  08/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Jaqlynn Bless

• Initial Complaint

  08/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi,I have tried to put myself on the DO NOT CONTACT list with Quinstreet but i'm still receiving calls on an hourly basis, despite the numerous attempts to contact and process the request. Furthermore, the link for "Request to Delete" does not even pull up the correct form on hvacpros.org - it takes you to "Request to Know". Please remove my contact info immediately from the list, as I have tried to contact the company multiple times at this point.

  Business response

  08/19/2024

  We sincerely apologize for the inconvenience caused by the unwanted calls you received. Immediate actions will be taken to include your number in our Do Not Call (DNC) list. Furthermore, we recommend that you communicate your preference to any contacting contractors for inclusion in their respective DNC lists. We deeply regret any inconvenience experienced and appreciate your understanding.

  Customer response

  08/19/2024

   
  Complaint: 22153809
  
  I am rejecting this response because:

  I have no idea which businesses received my contact info that you shared without my consent - it seems like my information was shared beyond just for HVAC repairs, as I'm now getting calls daily for other non-related home improvement related projects. You should have a list of all the businesses that my contact info was shared with, so please follow up with them as I have no idea where I would even start.
  

  
  Sincerely,
  
  *******************

  Business response

  08/23/2024

  We receive homeowner contact information only when individuals enter their information on one of our websites. If your contact information was provided to us in error, we regret the inconvenience and will be sure your number was added to our Do Not Call List immediately.

• Initial Complaint

  07/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received an email stating that I applied for a loan with NetCredit, they have an account number for me as well and I have never created an account or ever contacted this company. The application was submitted through ***********. I have never applied for a loan through this company so I don't know how they have gotten my information, the representative that I spoke with at NetCredit stated that there is a different email address attached to the account number that was in the email I received. My name and address as well as my email all match in the email I have received though. I would like all any information that this company has regarding me deleted out of their system and any credit information corrected, meaning any inquiries etc and i want my social security number blocked from ever being used.

  Business response

  07/19/2024

  *******, we apologize for any confusion. We located a file in our system under your name that was created on 7/15/24 at 1:17AM. Per your request, we emailed a link to you to have it deleted from our system. Simply follow the instructions on the email to have this completed. Also, since you mentioned it was not you who created the file, we have unsubscribed it so that no further action is taken on it. If you have any further questions, please contact us via email at **************. Thanks, and sorry again for any inconvenience.

• Initial Complaint

  07/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  There have been multiple times where I have been harassed by companies calling and texting me non stop about inquiries that have fraudulently been put in for bathroom remodels and roof replacements. They all tell me their leads come from Quinstreet. The information is all the same, my name is slightly misspelled, email address is wrong but address and phone number are correct. Why is Quinstreet fraudulently selling my personal information so I can be harassed?

  Business response

  07/09/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and distress caused by the unwanted calls and messages you have been receiving.

  We receive homeowner contact information only when individuals enter their information on one of our websites. If your contact information was provided to us in error, we regret the inconvenience and will be sure to add you to our Do Not Call list immediately.

  Customer response

  07/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  04/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  These jerks called me over and over again after I told them to stop. I am on the do not call list, and I have already informed the DO NOT CALL service of their transgressions. I have also found out that it is 500 dollars a pop to keep calling someone who tells a business to stop.

  Business response

  04/30/2024

  We are sorry this consumer has received unwanted calls and will be happy to add them to our Do Not Call list. QuinStreet businesses contact consumers when they or their agents complete online forms asking to match with various service providers. We match individuals with insurers, credit card companies, home service providers, personal loan providers and more. Our TCPA compliant language informs consumers that by submitting their request, they may receive calls, emails or texts. Because the form submission is a direct request for contact, it supersedes any registration on a national Do Not Call list. But, we are always happy to accommodate those who prefer not to receive our calls. Please contact QuinStreet directly to let us know which phone number should be added to our list.

• Initial Complaint

  04/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  It has recently come to my attention that Quinstreet some how obtained my personal information to fraudulently apply for a personal loan with ****************** They have since then sold this information which has been used to fraudulently open multiple accounts with a multitude of credit card and personal loan companies. I have filed a police report and reported this information to the credit bureaus as well as the social security administration.

  Business response

  04/19/2024

  We are unable to find a consumer who matches the email or phone number in this complaint. We located one instance in 2021 where someone with the same name matched with a loan provider, but we did not contact that consumer.

  QuinStreet does not complete loan or credit card applications for consumers; the companys subsidiary, AmONE, does connect people seeking loans with loan providers, when requested. Its possible that this consumer or her agent may have submitted a request to match with a personal loan provider using different contact information than what is listed here.

  
  

  Customer response

  04/19/2024

   
  Complaint: 21562838
  
  I am rejecting this response because:
  I did not apply for any line of credit with any institution. After contacting several different institutions regarding several hard inquiries that had been made on my credit report and tracing those inquiries back to when my personal information had first been shared without my knowledge, I was told by the first of those institutions that they had received my information directly from this company. Therefore, I am compelled to believe that this company is the primary source that lead to the theft of my identity.

  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩