Customer ReviewsforAllbritten Plumbing, Heating and Air Conditioning Services

IN THE MID 2021, I NEEDED A TONE-UP DONE TO MY HVAC, THAT IT WAS DONE BY THE ALLBRITTEN TECHNICIAN AND PAID FOR BY ME. I WENT TO THEIR WEBSITE PAGE TO RETRIEVE MY RECEIPT AND I CAME ACROSS THIS NEW SERVICE THEY WERE OFFERING, CALLED "MAINTENANCE PROGRAM", THAT SERVICE OFFERED A TWICE/YEAR VISIT FROM AN ALLBRITTEN TECHNICIAN TO MAKE SURE HVAC AND HEAT FURNACE WERE WORKING PROPERLY BEFORE SUMMER AN WINTER BEGINS, RESPECTIVELY. ALSO 15% DISCOUNT AND SAME DAY SERVICE IF AND WHEN I NEED IT. AT THE TIME, I THOUGHT IT WAS A GOOD DEAL TO PARTICIPATE, SO A CALLED ALLBRITTEN OFFICE AND PROVIDED MY BANK INFORMATION, WHICH "THEY'D USE TO WHITDRAW $20 FROM MY BANK ACCOUNT ON THE 16TH OF EVERY MONTH... BUT BEFORE THAT SHE DOUBLED CHECK MY NAME, ADDRESS AND PHONE NUMBER. - NO CONTRACT TO SIGN, NO INFORMATION ABOUT EARLY CANCELATION FEES AT ALL - IN A MATTER OF 5MIN. IT WAS DONE! NOW I'M PART OF THE MAINTENANCE PROGRAM!FOR THE FIRST 2 YEARS IT WAS VERY HELPFUL TO HAVE THAT SERVICE. IT WAS GOOD TO KNOW THAT MY OLD HVAC WAS IN WORKING ORDER.BUT THEN IT BECAME REPETITIVE, NO ISSUES, BUT THE TECHNICIAN SPENT MOST OF HIS VISIT TIME TRYING TO CONVINCE TO BUY A NEW HVAC SYSTEM FROM ALLBRITTEN.ON 08/06/2024 A PLACE 2 PHONE CALLS TO INFORM THEM ABOUT MY DECISION TO WITHDRAW FROM THE PROGRAM ONLY, I'D STILL USE THEIR SERVICES AND PAY FULL PRICE FOR IT WHEN I NEED SERVICE AGAIN.THE FIRST CALL "SHE" SOUNDED SURPRISE AND UNSURE, I WAS TOLD SHE'LL HAVE TO CHECK WITH HER SUPERVISOR AND IF I OWED ANY MONEY (?), THEY WOULD CONTACT ME AGAIN.THE SECOND PHONE CALL ANOTHER "SHE", TOLD I"D HAVE TO PAY BACK ANY DISCOUNTS I RECEIVED, WHILE IN THE MAINTENANCE PROGRAM (?!). AGAIN, I WAS TOLD SOMEBODY FROM ALLBRITTEN WOULD CONTACT ME.AFTER THE FIRST WEEK HAS PASSED WITH NO PHONE CALLS, I BECAME WORRIED ABOUT ALLBRITTEN BUSINESS PRACTICES, SO I CALLED MY BANKER, EXPLAINED THE SITUATION AND HE ADVISED ME TO PLACE A "STOP PAYMENT" IMMEDIATELLY. ALLBRITTEN HAS LOST ME AS A CUSTOMER.

I cant speak highly night about this company. Everyone who has come out to our house has been kind, helpful, and generous. ********** and ******* N did our install and they were amazing. First, it is 110 in ****** and these guys worked hard, cleaned up, and gave us a ton of information about our new system. Also, ************** (the first technician) and **************** (last technician during install) were knowledgeable and helpful. ********, who did the measurements was helpful and *******, who helped with sales was incredibly well informed and gave us great tips on other ways to implement passive insulation. Thank you!

Fast and Professional ! Installed our new AC and did an amazing job!

******************* came up today to perform our annual maintenance on our HVAC system. He was perfectly professional, very kind and knowledgeable about OUR system. He performed a very thorough examination of the system before proposing that we change out aa Capacitor to ensure a longer future for our condenser. He changed filters, ensured the appropriate levels of coolness in the vents and thoroughly also checked out the heater.*** was in no hurry. It was obvious that he wanted me to feel that he was providing excellent service, which he certainly did.I couldn't be more pleased. *** came in as a professional HVAC technician and left as a friend.

******, ******** and ************** from Allbritten arrived promptly with a text prior to let me know they were on their way. ****** explained the steps they were going to take starting with checking the inside thermostat, finding out where the breaker box was located, where the attic crawl space was and the best place to access the unit on the roof. The crane arrived shortly afterwards. The crane operator determined that he would have to use our driveway to access the 5-ton AC unit so ****** went over the waiver in case the driveway gets damaged. Everything went smoothly removing the old unit and replacing it with the new unit. Each person had a task and did their job during the entire process with precision. ****** described each step and what was going to happen next. He was very patient as I tried to create the Ecobee account and explained how to use the app to manage and control your temperature within the house and remotely from the cell phone. They had to access the attic through the bedroom closet to cap the gas. They covered the bed with plastic and the floor with canvas. After they were done ****** vacuumed the areas and had me check to make sure it was cleaned to my satisfaction. Despite the temperatures reaching 104 that ****************** and his crew never slowed down. They did what they had to do to complete the installation and were always pleasant, courteous and wanted to make sure I was completely satisfied. I really appreciate this hard working Allbritten team and would highly recommend them.

**************************************************** throroughly diagnosed and correctly repaired our Furnance. My primary HVAC *** said Heat Exchanger destroyed. 3 month wait time so need new furnace . $$$$. I called Allbritten for second opinion. Heat Exchanger had no damage, changed another part and repaired furnace. Allbritten took my call on Saturday, same day inspection, part ordered Monday and repaired Tuesday. I cancelled my service plan with the other HVAC *** and signed up with Allbritten. They earned my trust and business. Everyone at Allbritten and ****** were exceptional.

I have used ********** for just about every homeowner problem including AC/Heating, Plumbing, even re-piping and an energy audit and duct replacement. I have always been pleased and satisfied. Recently I had a pesky faucet leak. ************************* answered the call and fixed the problem. He did not try to "over sell" and fixed the problem without new expensive equipment. He was a polite, courteous, professional and neat. I commend his work and as usual I recommend Allbritten for anyone's "Happy Owner" problems which Allbritten services.

I want to thank Allbritten Plumbing, Heating, and Air Conditioning Services for a fantastic job of replacing and upgrading both my air conditioning and heater units. Not an easy job. All were very kind, professional, and explained their work in detail . Want to thank Say V for initiating the event, explaining what was wrong with the the units, John D for explaining the options in replacing the units and financing, and Carlos E for reviewing the work that had to be done and planning. I especially want thank Austin R, Jose O, and Kyle G for the actual work of replacing the units. There were a few others that helped, but I just can't remember their names. Thanks again for a job well done!

Say was professional, knowledgeable, and walked me through setting up the app for my new smart thermostat on my phone. He performed a preventative maintenance service on my furnace and even took pictures of everything he did for my peace of mind. I have been using Allbritten for years and they never disappoint. The maintenance club is such a good value. Thank you!

K*** A***** was incredibly knowledgeable and helped us understand the problem with our hot water heater. The cost to replace the part was too expensive for us, but his service was very professional.