ComplaintsforButler Pediatric Dentistry
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
August 25, 2023 my son went to the dentist at butler pediatric dentistry for a regular cleaning. During the cleaning the office found a cavity on the lower left molar which need to be take care of. The only issue was that my wife had just been terminated from her job and her insurance benefits were going to be terminated at the end of August. Since we were already a few days away from the end of the month of August. We were not able to get my son in for an appointment in time for insurance to cover the cavity removal visit. My son did not have dental coverage for the month of September or October of 2023. Because I urgently wanted to take care of the cavity i made an appointment for my son to get the cavity removed and asked what that out of pocket cost would be without insurance because my family did not have dental coverage as of 09/01/2023. I was told verbally somewhere along the lines of $300 something would be the out of pocket cost with no insurance. I made the appointment saved what money I could to pay for this appointment for October 26, 2023. On October 26, 2023 I brought my son in for his appointment to get this cavity removed. I reassured the front desk lady I was not going to use any insurance and that I would solely be paying out of pocket for this appointment and wanted her to reassure me the cost of this appointment and she told me I was going to have to pay $191.50. I asked her again if this was the out of pocket cost without insurance and she verbally told me, yes. Months later in May of 2024 I receive a bill in the mail that I had to pay the remaining $541.50 that the insurance, I no longer had, did not cover for the 10/26/2023 appointment. I called the office and spoke with the manager to work out a solution for their mistake with their billing team. The office manager apologized and said ooopsie, but unfortunately a resolution would be unethical for this mistake and my account will be sent to collections. Because of their mistake.Business response
07/11/2024
Hello. Due to HIPAA, we are unable to respond to this.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.