ComplaintsforGolds Gym
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Complaint Details
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Initial Complaint
09/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Hi on August 29th a I was charged 40$ but my bank brought the charge up as fraud . So I called my bank fixed it same and day was then charged 59$ when it shouldve been 40$. Now on September 1st the are trying to charge 88$ for an annual fee that is actually 69$ but was blocked as the transactions were so close together and come up as fraud on my bank statements. I called and let them know I was unaware of the transaction and they have talked down to me and belittled me the whole time when I am just trying to get information since it was never told to me that the annual fee would be due September 1st .they also refuse to send me the agreement that I signed at the gym in agreement to what I was being told verbally . I did not know that what the employee was saying to me was not what was on the actual agreement . So I was lied to . And I told them I didnt mind paying the 69$ annual fee but do not feel it is right to pay the 88$ as they were not transparent . But they refuse to meet me half way and refuse to speak respectfully and professionally to me . The manager there I believe her name was *** was the most rude to me and condescending.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.