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Complaint Details
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Initial Complaint
06/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Company lied to me via false advertising. They guaranteed a product would be delivered to me on a certain day, and it still hasn't arrived. They are making me suffer only because I called them out on their mistake. I paid extra money to receive this product and they failed to provide me any type of recompense. I demand my money be refunded in FULL and demand an apology from them.Business response
06/20/2024
Order 006501770 was completed and shipped on the production due date 6/5/24 with *** tracking number 1Z2A47560339750836. Based on the *** tracking number there was a delay in transit "We were unable to dispatch the trailer on time. This may cause a delay. Delivery will be delayed by one business day". Please review the 4over shipping policy at the following link: **************************************************
"The estimated delivery time for any given shipment will vary according to the method of shipping you choose and/or by your location. Please note that although we strive to meet the estimated delivery times, because we use a third-party shipping service, we are not able to guarantee a specific delivery date or time. If you have time sensitive materials, please make sure you allow sufficient time to receive your order."
We issued a full refund in the amount of $63.14 on 6/12/24Initial Complaint
05/13/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchase hang tags and business cards from this business. However, the company had a main transfer for the website to another hosting platform. I was then not able to print my products due to the transfer of their site. I contacted customer service for a refund. The company finally after 8 months submitted the check to my business name. I cannot cash the check because they did not put my name on it. I closed my business and all of my checking accounts related to my business. Therefore I cannot cash the check. I contacted 4over and asked them to resubmit the check to my name and they said I need to send the check back to them. I do not have the check and I cannot cash it. I asked them to put a stop payment and resubmit the check and they refuse to do so. My business license and resale License are not active. Can you please have them resubmit the check to me for $249.30. Refund for invoice # B2631094562-003 and B2659168055-003. Business name First Priority ApparelBusiness response
05/22/2024
Our customer placed orders **************** and **************** under their company account, "First Priority Apparel." The original payment method was a credit card. Both orders were automatically canceled through our website, and a full refund was issued back to the original payment method within 7-10 business days. However, the refund was rejected due to issues with the customer's credit card.
The customer then requested a refund by check, which we approved and mailed. Unfortunately, the customer could not cash the check because it was made out to the company account, "First Priority Apparel."
As a trade printer, 4Over's policy is to work directly with verified companies. Our membership department verifies companies before accounts are established and orders are placed. Given the situation, our ********************* asked the customer to return the check so that we could make an exception and issue a new check payable to the customer's name, "*************************."
Our ********************* was waiting for the returned check to proceed with reissuing a new one. However, we confirmed with the customer that she no longer had the check. Consequently, we issued a stop payment on the original check and sent a new check payable to "*************************." Additionally, we have closed the account under "First Priority Apparel" as the company is no longer operating.Initial Complaint
04/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This business has provided me with a very incorrect printed product that is not at all within the specifications of the order. They have failed to provide support communication or a refund.Business response
04/17/2024
Thank you for bringing this matter to our attention. We have made multiple attempts to contact the customer over the past several few days, including both phone calls and emails. Unfortunately, calls to the provided phone number are directed to voicemail. We have left detailed messages with contact information for one of our Supervisors, encouraging the customer to reach out to us regarding this issue. Additionally, we have sent three emails, none of which have been returned or bounced back, and we have verified that they were not filtered into our spam folder.
At this stage, we will continue to reach out a few more times next week in hopes of establishing contact. We are committed to resolving this issue amicably and appreciate the opportunity to discuss and address the concerns raised by the customer. We await their response and remain ready to work towards a satisfactory resolution.Initial Complaint
10/05/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Placed an order for 2 window cling. Was sent an email that the 2 files were incorrect. Uploaded 1 new file and wasn't given the opportunity to upload the 2nd file. So now I have 2 of the same print being printed. I need 2 different files. Contacted 4over by phone, email and chat and no one is available to make the correction. Seeking a full refund for the double print.Business response
10/09/2023
4over contacted the customer and provided a courtesy refund. We explained that once a customer approves an artwork file, our policy is to not permit changes or cancelations. 4over's production is highly automated so once a file is approved by the customer it is quickly sent to print. Customer was satisfied with the outcome.Initial Complaint
06/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had placed an order with 4over with a due date and plenty of time to hit the due date according to their guidelines. I ordered over 900 banners, when placing an order you have to pay by credit card at the end of checkout. I am a reseller and filed all the correct tax exempt forms, again according to their guild lines, I was told that my tax exempt cert. was approved. when trying to place the order online, it continued to charge me sales tax. I went back and forth trying to get it resolved. I was nervous that if I did not get my order placed online soon, we would miss the deadline, so to save my timeline I paid the sales tax. From the get-go, they were late in getting my order out. I was told they were shipped, but they could not provide accurate tracking, I was told they went the next day air, but they could not provide any information. I found out they outright lied to me as the product was not completed, they would produce the shipping label but the product was not picked up. they then stated that it was an error on ***** part which again I found out was a lie. I have waited on the phone numerous times for hours on hold. this is not an exaggeration. BEGGING for a supervisor to call to get things rectified. always a promise that someone would call but never did. I am out 1000's of dollars because this order is still not delivered and it is been more than two weeks, for delivery, a far cry from two-day production and next-day air delivery. I have emails begging for someone to get back to me. I am losing a very large customer and I would like to see some type of resolution so I can make things right for my customer. I would like to speak to a manager that will not put me on hold or promise to call me back. This company takes your money when ordering and does not deliver, and there is no recourse or a way to contact them direct to amicably work things out. the lack of communication to get things resolved is truely unacceptable in business.Business response
07/11/2023
We have been in contact with this customer and are working on resolving all of her challenges directly to her satisfaction. In particular, we are awaiting for this customer to provide additional information regarding her tax resale info.
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Customer Complaints Summary
9 total complaints in the last 3 years.
4 complaints closed in the last 12 months.