ComplaintsforAction Towing
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Complaint Details
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Initial Complaint
07/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Brief Facts: My car was towed by Action Towing on May 10th, 2024 (documented evidence). I retrieved it on June 18th, 2024, at 4:43 PM (documented evidence). I paid $4,875.00 to retrieve my vehicle (documented evidence). Upon receiving the car, I noticed structural damage to the rear end, including scratches and detached parts (media evidence). This damage was not present before May 10th, 2024. The vehicle + driver have never been in an accident. Actions Taken: I reported this to Action Towing on June 18th, 2024. **** from Action Towing accepted responsibility and informed me to schedule an appointment with their auto repair shop through him. I was asked to write a note to the reception describing the situation (documented evidence). **** assured me he would call back to schedule an appointment.Since Then: I have called and visited Action Towing over 10 times at ******************************************* (documented evidence). I also left handwritten notes with my contact information (media evidence). The last communication with **** was on July 24th, 2024. He said he would contact me by July 25th after speaking with a body shop. I have not received any communication since (no text, email, voicemail or call).Important Notice:The notice posted at the Action Towing address: *******************************************, titled Towing ************* Notice, states:WHO IS LIABLE IF MY VEHICLE WAS DAMAGED DURING THE TOWING OR STORAGE?Generally, the owner of a vehicle may recover for any damage to the vehicle resulting from any intentional or negligent act of a person causing the removal of, or removing, the vehicle.The vehicle in question is a company vehicle belonging to ****** *************. I am seeking to resolve this matter amicably before taking any legal action within the company. I would appreciate meaningful action from Action Towing to repair the vehicle on or before August 9th, 2024.I request an escalation of this case.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.