ComplaintsforRoadsurfer RV Rental
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I rented an ** on 7/10/24 from this company for 14 days for $3078.00. My husband, myself and our two dogs were going to ********* to visit my daughter. The girl that checked us out was new and not very knowledgeable about the rentals. We asked a few questions but she was very vague with her answers. We left the next day and when it started to get hot in the back we tried turning the air on but it kept going off? I called and they told me that it only comes on if parked and plugged in. We had to turn around and cancel our vacation. I returned the ** on Saturday 7/13 and asked for a refund for days we did not use it. I was told by manager to email customer service so I did and the only thing they offered me was a $500 voucher for future rentals. I also emailed their legal team at ****************************** but they never responded. I was willing to pay for the 4 days I rented it, service fee and insurance which came to the amount of $741.00 but I asked for a refund for the 10 days I did not use it in the amount of $2,337. I know for a fact that this company turned around and rented it out again and got paid for it, they did not lose one cent! They are refusing to give me a refund because of their contract/terms and conditions. I feel this company is being negligent in notify customers about air condition not working in the back especially in the summer when it is hot and people have kids or dogs traveling with them.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.