ComplaintsforLifeSafer Ignition Interlock Hayward

• Initial Complaint

  01/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Complaint Against LifeSafer Interlock for Unfair Business Practices I am writing to lodge a formal complaint against LifeSafer Interlock for their substandard customer service and seemingly unfair business practices. I have been a loyal customer for the past three years, using their Ignition Interlock Device (***) without any issues. However, recent events have compelled me to seek your intervention.On Monday, 1/22/2024, I purchased a new vehicle as my previous car, equipped with LifeSafer's ***, became inoperable. Since then, I have been attempting to contact LifeSafer to arrange for the removal of the *** from my old car and its installation in the new one. It took a full day to reach a representative, and even then, I was only promised a callback to schedule the removal.After waiting until Thursday, 1/25/2024, without any communication from LifeSafer, I called them again, only to be kept on hold for an hour. When finally attended to, I was informed that I must prepay the removal fee before any service appointment could be scheduled. This demand for upfront payment, without even providing a confirmed service date, is unreasonable and not in line with standard business practices.I explained my long-standing relationship with the company and the urgent need for the *** switch to ensure my ability to drive, particularly for picking up my daughter. Despite this, the agent insisted on payment first and promised to call back, which, based on my recent experience, seems unlikely.This situation not only causes personal inconvenience but also suggests a predatory approach towards customers in need. If this issue is not resolved promptly and satisfactorily, I am prepared to take legal action.I urge the Better Business Bureau to investigate this matter and ensure that LifeSafer Interlock adheres to fair and customer-friendly practices. I am hopeful for a swift resolution that does not escalate to legal proceedings, for the benefit of all parties involved.

• Initial Complaint

  01/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Complaint Against LifeSafer Interlock for ********************* and Unfair Business Practices

• Initial Complaint

  11/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Im going to be selling the vehicle ****** Juke 2014 and Im requesting that the interlock be removed by a certified auto technician correctly to avoid damaging my vehicle. They have not given a price for how much this will cost and Im afraid they will overcharge me again like previous times with this company. I am doing a price comparison for removal services in the area. I have made them aware of this 3 weeks ago at our last service for the vehicle and I would like for things to go smoothly this friday 11/11/2022! Please give me an exact price for the removal service. Thank you

• Initial Complaint

  09/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I when on the sep16 ***** to get my interlock device removed and they took all day. they had told me something went wrong in my car and they tried to blame me for it . That my there was something wrong with it. my fiance when on ******** as she had recently had ankle surgery. she spoke to their boss and he said they would talk to the people that take care of the uber . He told her they would refund the removal charge and pay for the uber/lyfts used while the car was getting fixed. She wrote down the adresses and the times. they said they would get us the ubers. They did provide an uber that day to our first location to ************ . after that they told u that the car would be fixed the next day. we attempted to contact the lifesafer in hayward : ************************************************************************. No Answer, we tried contacting the gentement that helped us as he gave us his personal number to get a hold of him. When we received no communication we contacted the company and they stated they are closed saturday and sunday. We waited, on midnight sunday he contacted us and said our car was ready and that he would drop it off in our home. he called couple times and send a message. As we were sleeping we did not answer. The next morning he called me and my fiance at 6 am . we were getting ready and missed the call. around 8 am we arrived at the location and said the guy said our car was ready . My fiance proceed to ask about the uber/lyft rides we had to use to get around . He told u he would contact the boss, and get back to us . Since then they dont answer or call us back . we have tried multiple attempts calling the location and nothing. I work 7-7 and cant go at the moment until my day of this wednesday. We had to waist $233.75 on ubers/lyft . That money we count on for our bills. We can't afford losing this much. we just trusted their word.

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