ComplaintsforTim Moran Chevrolet

• Initial Complaint

  08/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We took our 2019 Chevrolet Traverse in for an Air Conditioning Repair. The air wasn't cooling in this heat and moreover the air vents in the front of the vehicle weren't operable. The first visit resulted in a parts and labor charge of just of $2100 for the repair. Within a week or so we had to bring the car back because it wasn't working again. I was told that there was a hose or part that needed repair and it would solve the problem. I rented a vehicle on my dime and again we had to come back a third time because the air wasn't cooling again. I was told that there was a leak that wasn't caught before and it was repaired. Yet again we come back a third time except this time the technician and department tried to finesse the problem as the car being too old with 80k miles on it which is a load of c*** as we have had the vehicle brought in multiple times and they have yet to do a full sweep and inspection as to all the parts of the air conditioner. Instead for the purpose of making money they're doing patchwork repairs that aren't lasting more than a week or so and have use bringing the vehicle in AGAIN for the 5th time for an air conditioning issue not blowing cold on three of the front vents and on your feet. Turning it off now turns the car off as well. For a $2100 charge this company has proven itself to not be competent and repairing the work.

  Business response

  09/03/2024

  The customer had agreed to rescind the complaint after the most recent repair in which we discounted another $1000 on top of the free repairs we had performed.

  
  

  ID ********

  Response:

  on 5/31 ro # ******* miles ***** diagnosed rear evaporator leak no repair performed customer paid $ 189.95

  on 6/6/ ro # ****** miles ***** returned for rear evaporator repair customer paid $ 1993.82

  on 6/24 ro # ******* miles ***** had an air flow issue and replaced the cabin air filter. no charge to customer 

  on 6/26 ro # ******* miles ***** ac tested no problem found. no charge to customer 

  on 7/8 ro # ******* miles ***** verified a/c not cold. found to be low . leak cheek only found service core showing signs of leak. replaced at no cost to customer

  on 7/23 ro # ******* miles ***** verified leak on a/c suction hose. repaired at no cost to the customer. 

  on 8/19 ro # *******  miles ***** front evaporator replaced. Customer paid ******* which was discounted from $3500.

  Vehicle was repaired 4 times at no charge to customer and paid repairs were discounted. The entire system had been compromised by overcharging the system with freon before it came to our shop. We fixed the leaks as they occurred, but the system continued to leak from the next weakest point after repairs were made. In the interest of customer service, we repaired it for free, and discounted the paid repairs.

• Initial Complaint

  07/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Dopped my truck off for small coolant leak 4 weeks ago. Ended up being the radiator they wanted to replace. Part was on back order so it took 2.5 weeks to get back. Received back on Friday 28th at noon. Parked the vehicle at home for several hours. Went to Dinner, when leaving: Truck alerts were going off telling me to turn off due to over heating. All oil pressure was gone per gage. Pulled over and opened hood to find large amounts of smoke. All fluids(Oil, Coolant, etc)covered motor and truck. They were also spilled out on the ground. Waited two hours for tow and got picked up at 11PM. ***** got towed to house then back to dealership on Saturday 29th at 8AM. Used two tows becuase while sitting over night at the house, oil continued to leak all over street. Had to have towed to house that evening so I can hose truck off so Oil would not ruin paint. Requested compensation for this inconvenience. After speaking with the service Manager ******, he lost his cool and was raising his voice telling me not to threaten him. I only layed out my plan once requested by him as he refused to assist. His comment was: We only fix our mistakes and don't reimburse. I am only seeking labor fees back in the amount of $1700 as this was their mistake. I would have settled for less if ****** wasn't so rude and disrespectful. All's he needed to do is present something to me and not give me attitude. **************** is awful for a service manager. I then received was for 15% reimbursement offer along with sending someone out to clean my street after the fact. This was respectfully denied as I would like more compensation for the inconvenience this has caused. This service department takes ZERO accountability for there mistakes. ******** who was helping me was very nice and helpful, unfortunately she is not allowed to make these decisions. I am requesting total labor refund in the amount of $1700 due to there mistakes. This could have caused SEVERE damage to the truck and motor.

• Initial Complaint

  06/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 9/16/2020 I purchased a 2020 Silverado truck. The 9/16/2020 purchase agreement Promised 5 new 10 ply 275/60/20 tires. 0n 11/17 21 {14 months later} 4 new tires were installed. Been promised multiple times by sales manager ***** ******* that he was working on it and would call me regarding installation of the 5th tire , the spare. It is a standard rim made by Chevrolet for Chevrolet trucks. It should not take 2 years. Just asking for completion of the agreement. I was informed that the 5th tire was returned after 90 days being held by Gosch Chevrolet. And could not be located by Nick. Relief person for Delas. Just asking Gosch to complete the agreement signed 9/16/2020 with out going to court.

  Business response

  06/27/2022

  The biggest issue is the fact that this customer lives in another state and only comes in to town seasonally. That being said, the tire and wheel have been ordered and will be here. We have spoken to the customer and all is to be resolved soon.

  Business response

  06/29/2022

  The tire and wheel are here and ready for the customer to have them installed. The customer has stated that he is out of town again. We are waiting for the customer to tell us that they are available to have the work completed. 

  Customer response

  06/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 17***406, and find that this resolution is satisfactory to me.  June 30th I am very satisfied with the response from Gosch.  I am very pleased with the resolution.. **** **** should be complimented as the service rep making it happen. Next time I am shopping for an auto I will shop Gosch first. Thankyou for your superior customer service. -- Thank you again     *** *****

• Initial Complaint

  05/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took my vehicle in for a recall and upon arrival they checked me in looked over the truck and put any damage that was Already present on the form provided Upon picking up my truck truck there was numerous chips in my paint I immediately brought it to their attention And was instructed to bring it back the following Wednesday which I done so-and-so they proceeded to tell me that they were not at fault and weren't gonna help me out so now we're at a stele mate and something needs to be done I have the form that they're employee ******* Filled out upon inspection and itclearly shows there was no chips in my paint They sent it through their wash Bay which in turn chipped my paint They I did not ask for it to be washed nor was I told it would be I asked ****** **** today to do a formal complaint he said I can write whoever I want that it would go to him regardless so regardless nothing could be done don't think that's very professional So now I am asking you guys to get involved to help me out Thank you for your time and effort In this matter

  Business response

  05/26/2022

  The customer initially came in and wanted a recall done on his vehicle. As a courtesy to ALL of our service customers(time permitting) we do a simple wash to clean the desert air and dust off of our customer's vehicles. This is done on location and by an industry approved 100% cloth car wash designed for automobiles. The customer complained that our carwash was the cause of rock chips that are all around his vehicle. That is almost impossible to be caused by our wash bay. However, in order to appease the customer, we had our body shop look at the vehicle to determine if the damage on the customer's vehicle was consistent with brush marks, or normal wear and tear from rock chips. The result was that the body shop declared that this is standard rock chips due to normal wear and tear conditions and NOT due to our car wash. When presented with this conclusion, the customer was loud and unprofessional towards our staff. On several occasions raising his voice and using vulgar language towards the employees. **** ******* offered to give the customer a bottle of touch up paint as a courtesy, and the customer refused. 

  
  

  The customer then contacted ****** **** and began to explain the scenario. The conversation turned similar in context to previous conversations that Mr ***** has had with multiple employees of Gosch Chevrolet when he was told by ****** that he believed the car wash had no responsibility in the customer's paint damage. Mr ***** became loud and used vulgar language and began to shout at ******, and the two were unable to come to a conclusion over the phone. At one point, ****** was even willing to use an outside vendor that Gosch Chevrolet uses for minor paint repair on their used vehicles, but Mr ***** interrupted Mr. **** and stated that "that guy would be a waste of his time", and Mr. **** decided to rescind the offer. 

  
  

  As to the inspection form, the service writer, Rogelio, initially did a walk around with the customer present. The vehicle had MANY dings and scratches along with multiple rock chips already on the vehicle. These were addressed by the customer, and Rogelio decided that rather than write down ALL of the minor marks on the vehicle, it was assumed that the customer was already addressing and admitting to the normal wear and tear of the vehicle, so he made the decision to not note them and return to addressing the customer's ORIGINAL concern of the recall. This form is sometimes considered a nuisance to customers who come in and want a major or minor repair done. We have had instances with previous customers where this form has caused unwanted frustration and time added to the initial write up, so our employees are tasked with reading the customer to determine if the form is needed to be detailed and more time spent on it, or if it is a basic understanding that the vehicle has minor wear and tear. Rogelio, based on the customer acknowledging the scratches and dings, assumed that the customer already knew about the mass amount of minor rock chips, and did not notate them, in order to address the recall more efficiently.

  
  

  Gosch Chevrolet uses the same car wash approximately 50 times per day, and there have been no complaints immediately before or since Mr ***** claims that the car wash was responsible for his rock chips. Also, Mr. **** addressed other similar vehicles with regards to mileage and model year, currently in the shop that have NOT been through the wash, and noticed similar normal wear and tear and rock chips as the ones on Mr. *****'s vehicle.

  
  

  In conclusion, it is the opinion of Gosch Chevrolet that the car wash did not cause the minor damage to Mr. *****'s vehicle. However, Gosch Chevrolet is still willing to provide a bottle of touch up paint at no charge to Mr. ***** as a courtesy. 

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