6 Customer Reviews
Review from Alfred W
1 star09/22/2024
Part they sent me does not fit my car , they **** dont waste your money
Premium Parts Wholesale LTD Response
09/29/2024
Dear Customer, we are sorry to hear that the part you received didn't meet your expectations. However, according to the information you provided, the vendor's name is not us. We attempted to contact you via email and phone but didn't receive your reply. Please rest assured that if the product was purchased from our website at *************************************, we provide a 90-day free return policy.Review from Quinn T
1 star09/20/2024
When I started my order directly on their website, I wrote my current address. I used ****** to pay for it, and ****** had one of my old addresses on it. Even though I had to complete the process on a premiums website they transferred the wrong address over from ******.The address is in a high theft neighborhood and my package was not there when I realized it was sent to the wrong one. I tried to contact the owner to no avail. I contacted this company and basically got a its not our fault sure, whatever. I didnt even expect a refund, I just wanted the parts, and then they followed it up with we will fix it. Then.. complete silence. ****** closed my dispute. Still havent heard a single **** thing from this company. I will never buy from them again.Premium Parts Wholesale LTD Response
09/25/2024
Dear Customer, Thank you for sharing your feedback. We genuinely apologize for any frustration this experience has caused you. We take all customer concerns very seriously, and we appreciate the opportunity to address this issue. After reviewing your order, we confirmed that the shipping address provided by ****** was different from the one you intended. Since ****** is the payment gateway, it automatically uses the default address associated with your account unless manually updated during checkout. We encourage all customers to review this information during the payment process to avoid such issues.We have made multiple attempts to reach you via email and phone to offer a resolution. Unfortunately, it seems we were unable to connect due to a full email inbox and unanswered phone calls. Please check your inbox for further details. Customer satisfaction is our top priority, and we are committed to resolving this for you. We would be happy to work with you to find a solution, whether it's reshipping the items or providing additional support.Review from Timothy C
5 stars05/22/2024
Great quality parts, fast shipping and definitely order from them again for my next auto projects.Premium Parts Wholesale LTD Response
05/25/2024
Hi *******,We appreciate your support and comment.It is our duty and great honor to offer the best parts and service to you.We will keep on doing that.Review from Richard S
5 stars03/06/2024
Great product fast delivery thank you very much I am pleasedPremium Parts Wholesale LTD Response
03/08/2024
Dear Customer, it is our great honor to know you're happy with our service. Thank you very much for your support. We will keep on offering the best service and best products to our customer.Review from Antonio P
5 stars01/03/2024
So far I have order calipers, rotors, brakes, coolant reservoir, valve cover, and cv axles from currently no issue. Ps I still have not replaced original defective parts cv axles, coolant reservoir, or valve cover. As soon as I do I will update. Thank you.Premium Parts Wholesale LTD Response
01/07/2024
We do appreciate your support and comment.We are devoted to offer the best service and best parts to our customer.If there is any question during the installation, please feel free to contact our 24/7 customer service team by email, live chat or phone call. We are always at your service.Review from JD A
1 star08/12/2023
I would give 0 stars if possible. They showed my card as declined refusing to send my parts even though my bank showed funds were withdrawn by them. Forcing me to cancel my card and get a new one.Premium Parts Wholesale LTD Response
08/14/2023
We do apologize for not offering a great shopping experience and for any inconvenience caused.As long as the order is paid to the merchant successfully, we will ship it within 1 business day.However, your payment was declined because the *** verification failed. Your bank will refund you as soon as they can.To ensure the security of payment, the bank and payment gateway need to verify the *** code.If the payment doesn't pass the verification, the payment failed to be sent to the merchant and the bank will refund the money automatically to the card.As a seller, offering a pleasant shopping experience and secure payment is our duty and goal.
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