Customer ReviewsforBoot Barn Inc

I went to a brick and mortar store thinking I would get better customer service than some internet site. Boy was I sadly mistaken!!!Stores never have boots to fit me. I have big feet. Im used to it. Went to a boot barn and found some boots I needed badly for work. An employee placed the order for me and asked me to put in my billing address. I had just moved across country and still have a house where I moved from. That is my current billing address until I buy a place where I am now. The employee said they would ship the boots to the store I was in. No problem. Except they showed up across the country instead of the store. I go into the store and tell the assistant manager, who calls the manager, who tells me to call customer service. Thats BS. Manager calls customer service the next day and I get boots. I ask how the others are getting returned and she tells me my mother can drop them off with *** and theyll ship them back. *** says she has to pay double shipping to return them and a *** driver showed up complaining about a lost package today to boot! With a mess like this that is SO EASY to fix that has been turned into a ****** horror show, there is next to zero chance Ill ever do business with the corporate micromanaging outfit that is boot barn, and you bet Ill let everyone know. The 30 guys I work with all get boots, FR clothes, and winter gear from boot barn. Luckily I am the purchase card holder and they will also lose our work business. DO NOT WASTE YOUR MONEY HERE!!!! Just because there is a physical store does not mean you will get any form of customer service.

Place order for $148,00 boots online, because they said they ship out next day. That was Jun 15th. now Jun *********************** ******** ****** Why do any business ship ***** I would have never ordered if I knew they shipped USPS.....UPS would have had them here in 2 days ! I called Boot Barn and they said there is nothing I can do but wait ! I needed these boots last week. I want too go local right now and buy from other store. but cant because they wont give money back. and want too charge me $10 to ship back !! Im going to file complaint with BBB .. Please go buy your Boots somewhere else. They are not for you or me.. This in NOT RIGHT..

Do not place internet orders!!!! Wanting to customers. In addition, do not use your gift cards! I placed an order with BIRTHDAY GIFT CARDS and did ship to store. That was where the pain started! Next thing I k is its cancelled and declined for no funds. ***. Called and one item is in store it I had to reorder the other two because store did not have them???? Hmmm ship to store??? I was assured all was fine. Nope.gift card declined!!!!! Is it fraud, maybe! Called again. Received some line of BS that product was not at HQ and all would be fine the next day! Oh it declined again! Oh called again now they wanted more money!! ***. She said because of taxes?? So we will see if they want more $$ tomorrow!!! Buyer beware! Online ordering NOT ADVISED. **************** very very poor! Very sad as I really do like shopping here and now I am torn about this relationship with this store!!

I went in to purchase a pair of jeans the jeans I picked out were on a shelf for the price of *****. Even the jeans on the sticker stated ***** when I went to check out the lady said that wasnt the right price and that the jeans were in fact *****. This is absolutely ridiculous. All of the jeans in that section were marked at the lower price. They refused to honor the price that they put on their jeans. Im in no way a lawyer but Im pretty sure that theres something in the Consumer Protection Act that says that they need to honor that price.

Terrible boot quality for a $200 pair of boots! Falling apart and soles detaching after a Lil over a month! **************** guy very rude and trying to say it's my fault they are falling apart which is not the case! I will not be purchasing from this company again!

I went in to buy a hat and some boots. I was completely ignored but I stayed and tried on about 10 pairs of boots. Still was overlooked, even though there were associates standing around the area. No one asked me if I needed help with the hats either. Seriously, you all did a great job at making this customer feel discriminated upon. I guess the good thing is that I saved around $700 today.