Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I rent two suites at Premier Workspaces in *********, **. I have been renting a space for my business since late 2021 and upgrading from a smaller space to a larger space with an additional suite for my business. On Monday morning on 7/23/24 I received an email that because of a plumbing issue, the water was going to be shut off, meaning that facilities would be unavailable. There apparently was a plumbing issue that meant baseboards and carpetwas ripped up right in front of both my suites and the water narrowly missed them which would have damaged my custom floors. The water was off for the rest of the week with the only guidance given was that we could use the restrooms at a hotel across the street. By Saturday, only half of the bathrooms were operable and there were still people working literally in front of both of my suites Saturday afternoon. They even left batteries in front of the door of one of my suites to ensure the carpet stayed down. When I asked about how rent was going to be compensated due to not being able to properly use the facilities, I was told that there would be none, instead there would be extra sandwiches and cupcakes for the inconvenience. Bribing us with food doesn't escape the fact that we weren't able to use the space we pay for or put our safety at risk by walking across the street to use the bathroom. These hotels attract unsavory characters, many with people unfortunately living in them full time. I could not have clients all week because they were unable to safely use the bathroom, and work going on also meant it was incredibly noisy all week. It was either in the 90s or raining and walking across the street to use the restroom is not professional. Sandwiches and cupcakes (which I did not partake in) does not compensate for the inability to use my business at all for 6 full days. I am requesting a refund/compensation for the 6 days I could not use my business, which is roughly $400.00.
Business response
08/12/2024
This issue has been resolved.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.