ComplaintsforElement Skateboards Inc
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Complaint Details
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Initial Complaint
09/15/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
3 times I have ordered products from this company using points and discounts given by email.Also i purchase clearance or sale items. Only to receive the wrong items. When contacting customer service the ************ is to keep it or return for full refund. Either way I lose out. If I return they will only refund the price I paid but will no longer honor the discount or sale/clearance items. So I am unable to order the actual items I originally purchased unless I spend more money. As this is the 3rd time this has happened and only when I purchase items on sale and using points and an email discount. ALL of my other orders that I did not use points and email discount etc. Have been correct. This leads me to believe that it is a scam to get rid of items they no long want or to save money by reselling the return product at full price and making the customer lose out and ultimately having to pay full price for items they want.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.