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Complaint Details
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Initial Complaint
04/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
March 22, 2022. I went to my local howards appliance store in ******, ** on Monday March 21 to purchase a stove and refrigerator. I already had all my other appliances from Howards. top of the line washer and dryer costing over $3,000 stove,refrigerator.. While I was there as I was paying for my order my card did not go through. I knew I had no balance. I called customer *************************** told my salesman ****** that it went through on their end. I was being charged $970.16 for nothing. Iwent back the next day March22 for customer appreciation day. Customer pays no sales tax and gets frree hamburger dinner. Hours 5-9P.M. I walked in the store at 5:05 according to their clock and my phone. I found my salesman ***************************** at his desk making a sale. He looked at me and said I have 4 customers ahead of you. He was with customer so long I went to get my hamburger. When I came back he was with his second customer. I said I will go look at the ******************** I want to save time. When I came back he was with his third customer. He said you are next after the lady next to you. No one was in the store except my daughter me and two other couples I saw my salesman with the lady next to me. He ran to the sales floor and told a couple your next. I said ****** I have been waiting here since 5:05 over3 hours. You told me I was after the lady sitting next to me. A man and woman from another store heard me and asked me if they could help. Do you mind if ******* helps you when he is done I said at this point I do not care who helps me I have now been waiting over 3 hours. ******* got done with his customer at 8:50 and then proceed to talk on the phone for almost 5 minutes, then he tells me he cannot sell me the appliances I did not measure. My daughter and I walked out at 9:01 with no sale. I wrote a letter to the corporate office in ********, **. Got no response. If I has known this would happen I could have dealt with any salesman Thank You **** Amor
Business response
04/26/2022
After a thorough investigation of this customer's complaint, we determined that there isnt a current order in our system for the customer, but I was able to locate information for a ******* **** at this address. I tried to reach out to the # provided and it was not a valid #. I did send an email and reached out to ******* and obtained an alternate #. I have left a message for Ms. **** to be able to speak with her to resolve this issue. She can reach me at ************ and ask for ****** so we can try to address her concerns.Initial Complaint
04/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Horrible customer ********************** and communication I bought appliances for my entire kitchen over 8 months ago and 3 out of the 6 appliances were not received yet Every time I call I get the run around,they say they will call back but they never ever do,no timeframe whatsoever When I purchased the appliances I was promised to get everything within a matter of weeks because of all the issues that were going on,I made sure before completing the purchase Illit the dates I explained that the most important one is the range because I have kids that I need to **** for and I was promised they will work on getting that 1st I was left in a house with no range for over 8 months so I had to buy another one in the meantime!Worst customer ********************** I ever received And if you go there don't trust ****** the salesperson,he will tell you whatever you want to hear and but will never answer you after the saleBusiness response
04/21/2022
I spoke with **************** today regarding the products that are on extreme back order. We are working with our Rep and the manufacturer to see if we can get a more reliable ETA. I have also coordinated regular follow ** communication with ***************, to keep him aware of any updates on the product's delays.Initial Complaint
04/17/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
When I purchased my microwave on 12/30/20 ($880.89), I also purchased the trim ($344.79) as it is a built in unit. I was charged for the microwave on 12/30/2020, the day I picked it up and I was charged on 2/19/2021 for the built in kit. Since we hadn't received the built in kit, we called several times and was told the kit was on a ship at the docks. This last time, on 4/11/22, JR indicated that we would be issued a refund for the built in kit for $344.79. Since the microwave is no good without the kit as it is a built in, we need to be reimbursed for both the microwave and the kit. We will return the microwave. We need a complete set: microwave and kit. We need a refund of $1,225.68. I uploaded a picture of the microwave without the kit in the built in cabinet for your reference.Thank you.Business response
04/20/2022
After investigation of the customer's complaint, we have determined that although the trim Kit the customer purchased wasnt available, the Sales rep was able to work with the manufacture and find a way to get a suitable trim kit for the customer. It is my understanding that the customer is happy with this solution, as long as we can get the kit in a timely manner. The Sales rep has committed to following up with the customer on a regular basis to get this item to them. I can be reached at ************ for additional assistance.Initial Complaint
03/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased a new refrigerator and 5 years warranty on 4/21/20. The refrigerator stop working and I called Midway on 3/18/22 and was told they would send someone on Monday 3/21. The person came but only was able to clean out the freezer, then told us to give it 2 hours and see if that would help. 2 hours the refrigerator still didnt work. After multiple times calling, I was finally able to get someone who handles that issue on Thursday 3/24, he told me they will send someone else on Friday to check the refrigerator. As part of the warranty they also said they will give me a check for $100( for all the food that went bad) on or after Friday,but I would need to pick it up in store. The second guy came over on Friday and said we need a part, which he had to order, so he wouldnt be able to fix anything. I went on Sunday 3/27 in store but was told they didnt have the check,I was told to fill out a Check request form and date it for 3/21 because they would send out my check. Was told that the repair guy would call me on Monday 3/28. Today 3/29 still no call from the repair guy or my check. The refrigerator still not working and more food is going to waste.Business response
04/05/2022
We are sorry to hear the customer is having challenges getting the unit repaired. Our team who handles services and warranty repairs has gotten involved and will be working with the customer to get this resolved.Customer response
04/05/2022
the company still hasnt resolved the issue. As of 4/5 the refrigerator is still not fix and I have not received my check for $100. If theyre unable to fix the refrigerator, I need them to re place it will a new oneBusiness response
05/31/2022
Hello, I was able to speak with **************** today and confirmed we have exchanged her defective unit and to date it is operating as designed. She also confirmed receipt of the $100 refund that was outstanding in her initial complaint. We ar sending her a $150 Howards gift certificate for her inconveniences as well. I have provided her with my info to contact me directly if she needs further assistance.Customer response
05/31/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
03/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I made a furniture purchase on February 26, 2022 in the amount of $1693.05 with Howards furniture in ***********. I was told that once my order was placed I would be contacted with a delivery date. I was never contacted with a delivery date I ended up reaching out to the furniture store a week later to find an update on my furniture purchase and I was told that there is no update and I will be contacted as soon as they have the furniture in stock to schedule a delivery date. Three weeks went by and I still have not had a phone call regarding a delivery date for my furniture I asked to speak to the sales person in regards to this problem and she was not able to provide me with any information as to when my furniture will be delivered. I requested a refund March 24 of 2022 and I was told that it would take up to 7 to 10 weeks for me to receive a refund onto my card. My sales order is ********. The fact that it will take almost 2 months for me to receive a refund of my money that I paid is absolutely ridiculous, the customer ********************** was horrible in regards of getting an update on my furniture and now I have to wait almost 2 months to receive a refund on furniture that I never received. The sales person was very unprofessional as to how they handled the situation and I would like a refund of my money immediately onto my debit card, I paid with a debit card with UnionBankBusiness response
04/04/2022
We have reached out to the customer to find additional information to find a solution to resolve the customers complaint.Initial Complaint
03/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Sept 2020 purchased a 24 in frigidaire Oven. was installedl 2 days before Thanksgivig. At the time was told that their service contract was with a reliable *** would not have any problems with it. Not true, after 3 difference repair contacts either would not answer the phone, on vacation, I am out of their area, will get back to;me, but never do, am told can hire my own, but thely make it impossiable to get reimbused. just before thanksgiving of ******************************** paper requesting the contract be cancelled, was told it would be. So farl has not been. Cost me $229. promble was not fixed. Have l purchased a contract with Frigidaire for $224.75. Oven now works. Was told if the the came out from New Leaf (Howards) could not find the problem I would be charged. This contrlact is like the auto contracts they want to sell you over the phone. Feel Howards changes the name of the company ***** few yearsBusiness response
03/17/2022
We have spoken with ***** and have determined that she was not receiving our emails. We have been able to connect and are working with her to get her Extended Warranties refunded.Initial Complaint
02/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am going on 5 weeks without a washing machine. I purchased a ******* washing machine from Howard's roughly 6 months ago and now it has to be replaced. I am getting the run around from ******* and now the run around from Howard's. This is absolutely unacceptable on all levels. 5 WEEKS WITHOUT A WASHING MACHINE!!! The price of the washing machine has gone up now, ******* will not pay the difference, whats the point in having a warranty if the company offering the warranty will not put you back to how your life was prior to the innocent??? ******* will not even reimburse me for having to go to the laundromat. Totally unacceptable. DO NOT BUY ******* AND DO NOT PURCHASE ELECTRONIC FROM HOWARD'S.Business response
02/08/2022
I have spoken with our customer ***************************** and this issue has been resolved. On Feb 3rd, we delivered the replacement unit to the customer and the exchange was matched at no additional costs. If anything further is needed ******** will contact me at ************.Initial Complaint
01/26/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Date: 1/16/2022 Amount paid: $1402.85 Manager ***** offered to refund $100 right away for the hassle due to how long it took them to contact me for delivery. When I picked up the unit it appeared to be brand new based upon the packaging. I opened up the dishwasher that was sold as new. It was clearly used. The power cord was missing even though I had paid an extra $40 for the factory hookup kit from the manufacturer. ***** changed my original receipt to reflect the general hookup kit vs the factory hookup. I had to purchase a power junction box third party as the original direct cord was missing from the unit. This method is not as clean and reduces safety. The installation manual stated that the power cord is an included item. I provided the store manager clear evidence via text message and photos. The inside of the dishwasher was full of water and dried water spots. He explained to me that another store tested it as to the reasons it was wet. I provided further evidence to the manager as the filter was filled with food and gunk. The drain hose was dirty and previously cut to fit a garbage disposal. Its unlikely that this part was cut during a test run. Other hardware also shows clear signs of prior use. Hardware screws show evidence of scale on exposed threads and clean where not exposed. The manager was clearly lying or incompetent. He continued to provide false information that was provided to him via the Pico ****** store(their outlet). The manager has offered to pick up the unit but I cannot go though any further hassle. Used dishwashers of this model are regularly advertised for $750. This business should refund the difference of $380 net difference. My normal rate for labor is $300/hr and will not seek to recuperate the six needless hours I have spent on this project.Business response
01/27/2022
We are in the process of investigating this complaint and will reach out to the customer in regards to determining how we can find a resolution.
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Get a QuoteCustomer Complaints Summary
69 total complaints in the last 3 years.
21 complaints closed in the last 12 months.