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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/24/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
False advertisement does not glow as stated looks nothing like pictures advertised cheap rubber ringInitial Complaint
09/11/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
The company will not allow me to return a product. They are super quick to respond for an exchange but refuses to offer a return per their online policy. They have started to completely ignore any of my requests for the return to be processed.Initial Complaint
04/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The ring doesnt look like the online picture and does not glow in the dark like advertised. I have tried to get a hold of someone at the company to return it but no one will respond.Initial Complaint
08/15/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
This company has a return policy but will not respond to my request for an RMA number for the return. I purchased two rings for my granddaughter on 7/30/2023. She did not care for them so I emailed their ********************************* and explained the situation. The cost was $35.94 for the first and $14.98 for the second ring for a total of $50.92. I have attempted to contact them 4 times. No one will respond. The company advertises on *********
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Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.