ComplaintsforSkyBlue Insurance Agency, Inc.

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I switched insurance companies from The General to Progressive. My policy at The General expired when my Progressive policy started . Now I'm receiving a bill from The General for 150$? 6 months later I found out cuz it's from a collection agency . Why are the charging me because I switched? I paid all my bills at the general I owe them nothing. I work hard to get my credit good and they're not going to ruin it or rob me of 150$ It's ridiculous. Almost like trying to punish us for switching. This is not a good business. How do I fight this?

  Business response

  07/22/2024

  We have completed an exhaustive search and have determined that the person filing a complaint is not, nor has ever been, a client of SkyBlue.com.

  Although SkyBlue.com sells both insurance carriers that the claimant mentions, Progressive and The General, she did not purchase them through our agency.  

  Thank you. 

   

• Initial Complaint

  06/14/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I've had homeowners insurance with this company for over a year and I have yet to be able to contact them. I got an email on day one and another when time to renew, from an outgoing only email address. Anytime I have tried to send an email I get the error notification. Anytime I call I'm told ******* isn't available and there's nobody else who can help me. All I wanted to do was ask her a question about my policy. Well, guess what ******** I'll be taking my business someplace else! Worst customer service ever!!!!!

  Business response

  06/29/2023

  We have reached out the client and left her a voice mail but have not heard back as of yet. Agent ******* prides herself on top notch customer service and was puzzled about this complaint. She searched her email and voicemails to locate a missed contact attempt from the client but could not locate anything that she may have missed. SkyBlue truly apologizes for the breakdown of communication and will continue to reach out to the client until we make contact. 

• Initial Complaint

  06/14/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was under the impression that I was purchasing auto insurance from the general. it was actually a company called sky blue ,and the insurance is thru dairy land or viking insurance of *********..this was not what I wanted or intended and I didn't know this untill it was to late I called before I signed anything and asked to be refunded and they said it wasn't possible ..I would like a complete refund of the ****** I do not wish to be affiliated with this company that I thought was the general .

  Business response

  06/29/2023

  The client called into our agency for an auto quote. We are an authorized agency for The General Insurance as well as many other auto insurance programs. The client was presented with competitive quotes from our various programs and chose the lowest rate which was through *********. We sent the client the ********* application for auto insurance along with her new ID cards. Later the client contacted us and asked why she didn't have The General and we reminded her that The General was a bit more expensive that she opted for the least expensive policy available. The client stated that she wanted to cancel and asked for a full refund. Our office advocated on her behalf to cancel the existing policy and requested a full refund. The insurance carrier would not entertain a full refund due to earned premium for the days the client was insured. The insurance carrier issued a refund in the amount of $180.31 out of the $200 the client paid. We have closed this case as resolved. 

• Initial Complaint

  01/25/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Entered by BBB staff LOConsumer states she called The General to get car insurance. She asked for the cheapest price. She was told they got her the cheapest price and told her she would need to pay $175.00. She paid but then researched and found a cheaper policy through another company. She called the business and told them she found cheaper so they told her they could cancel her account. The consumer waited for a refund but never got one. She contacted the business and they advised her they did not owe her a refund and told her she actually owed them. They were only willing to give her a $17.00 refund, she told them she wanted the rest of her money and they went up to $100.00 but refused to give the consumer the full $175.00 refund.

  Business response

  02/21/2023

  Client contacted our insurance agency to secure an auto insurance policy. Our agency shopped for the best rate on behalf of the client which turned out to be through The General Insurance. Client rendered $100 to the agency which included 6 month roadside service to client. Client rendered $75.48 to The General for the first month of insurance. After making the purchase, the client kept shopping and found a lower rate so she called in to cancel everything. Our agency refunded her 100% of the $100 and notified the insurance company of the cancellation. All insurance companies charge for earned premium between the time she purchased the policy and the time of the cancellation. Furthermore, there are contractual terms that allow the insurance company to charge for early termination. Client signed agreeing to terms with insurance company. Any refund from insurance company would be direct from The General Insurance and inquiries should be made direct to insurance company. In conclusion, our agency already refunded client 100% of funds we charged and now consider this matter resolved and closed. 

   

  I acknowledge that cancellation by my request will be calculated on a short-rate basis, including non-payment of premium and/or
  fees. In connection with this application for insurance, I understand the Company may order consumer reports or personal or
  privileged information concerning credit, personal characteristics, driving record, or loss history in connection with this application
  for a premium quotation or policy. It is not the Companys policy to disclose this information except as permitted or required by law.
  Upon request, the Company will provide the name and address of the consumer reporting agency that furnished any of this
  information or will provide more detailed information regarding the collection, use, and disclosure of personal information and the
  rights to access and correct such information. I certify that no accident otherwise insurable under the policy requested has occurred
  on the date of this application. I acknowledge that losses and damages incurred prior to the receipt of down payment of the premium
  will not be covered under this policy. I understand and agree that I am responsible for paying any applicable fees or charges, and that
  failure to pay any fees or charges may result in policy cancellation. I agree that transactions with the Company in connection with
  this application and any subsequent policy issued may be conducted wholly or in part by electronic means pursuant to the ****
  Uniform Electronic Transactions Act. I understand that this application forms part of the policy and of any subsequent renewal of the
  policy.
  APPLICANT SIGNATURE DATE _____________________
  ___________________________________________________________________________________________________________
  
  X 01/03/23 12:26 PM CST
  ******************* OH9971473
  *******************
  01/03/23 12:26 PM CST

• Initial Complaint

  12/13/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 09/30/2022, Sky Blue insurance, ($221.00) along with Infinity insurance, ($274.98) charged my account for a new policy. On 10/16/2022, I had to cancel the policy due to returning the vehicle. I returned that vehicle on 10/01/2022, and was told the repairs would be done soon. On 10/16/2022, that vehicle was not repaired and I did not want it anymore. I cancelled my policy on 10/16/2022. Sky Blue insurance informed me that I would receive a refund. On 10/30/2022, I received a refund of only $84.22. Out of $495.98, I only received $84.22. I called them and I was given the runaround between Sky blue and Infinity. Then I was told that's all I would get. I had the car overnight and returned it. Then on 11/01/2022, I purchased another vehicle and Sky Blue charged me $429.00. That said vehicle was recalled. I cancelled the policy.l, and was told I would not receive a refund. Then on 12/01/2022, they removed $420.00 from my boyfriends card. I did not agree to Auto Pay because he was just doing me a favor. I have made numerous calls and cannot ever get an answer from anyone I talk to. Infinity blames everything on Sky Blue and vise versa. In the meantime, I'm out of a $900 down payment for a car, and $1495.98 worth of insurance and only had one car for one day and still don't have a car, or a refund.

  Business response

  02/01/2023

  Business Response /* (1000, 8, 2023/01/26) */ Our office has been in contact with the customer and have issued a refund as desired. We have closed this file as resolved. Consumer Response /* (2000, 10, 2023/01/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  11/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I spoke with ***** at 3:30 pm 11/21/2022 to purchase auto insurance. Her number is **********************. I was told I'd have to pay an initial $340 payment for a 6 month policy and $103 monthly after. After providing my credit card info to pay for the policy I was told the $340 would be split into two charges. The documents were sent and I was to e-sign and send them back. As I read the documents I noticed that $191.00 of that payment was going to a membership #******** with a NSD Tow Busters. $148.20was going to Bristol West insurance. I called ***** and she said that's part of the package deal. I explained I do not need roadside assistance and she had never mentioned it. She said send her a picture of a letter stating I wished to cancel and my money would be refunded. I did so at 8:57 pm. She then phoned me minutes after and tried to convince me I was told there would be no refunds. She never said that. This roadside service was a hidden charge and this is fraud. I want my money back. She politely robbed me over the phone. I am disabled living on a fixed income and this company has caused me to be unable to get my vehicle insured. I don't have $340 to give to these thieves. This was deliberate deception. A total scam. We only discussed insurance. I'd never agree to that. I have ******************** I've had it for years. This company never says a word about what your initial payment is for and I'll bet most people never read the documents. I never signed the e-sign document and she's still saying I can't get my refund after talking with her supervisors. But she at first said a refund was no problem just put it in writing and text it to her. Now she's claiming she told me there was no refunds. The calls were supposedly taped. You'll never here anything like that said.

  Business response

  01/26/2023

  Our office was in contact with this client. On Dec 7th 2022 the client cancelled and was refunded 100% of the $191 for the roadside service contract. We have closed this file and marked as resolved.

• Initial Complaint

  08/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  i paid for insurance they sent my id cards with name printed backwards so im unable to register my car ive tried to call my agent multiple times a day for the last week im told there not in and no one can assist me with the problem i just keep getting transfered to somebody who cant help me. when i call my agent goes directly to voicemail that i cant even leave a message i would like a refund of replacement of id card with name properly on new one

  Business response

  09/15/2022

  Business Response /* (1000, 5, 2022/08/19) */ Although the insurance carrier automatically prints the ID cards the way that they always do, SkyBlue was able to act on our client's behalf and generate through the state of NY system the ID Cards and Proof of Insurance in a format that NY state 's system favors. We were in contact with the client and this was resolved to the our client's full satisfaction. This item has been resolved & closed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩